CloudTalk

CloudTalk

Cloud-based call center software for sales and support teams

4.8/5 (102 reviews)

CloudTalk Overview

What is CloudTalk?

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.

CloudTalk Overview

Pricing

Starting from
US$15.00/month

Pricing options

Free Trial
Subscription
Value for money

CloudTalk pricing scales with number of agents:

Starter:
$22/user per month (billed monthly) or $15/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]


CloudTalk Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Czech, English

Screenshots

CloudTalk screenshot: Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
CloudTalk screenshot: Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics. CloudTalk screenshot: Call history and logs including total calls, average call duration, waiting time, and missed calls. CloudTalk screenshot: VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions. CloudTalk screenshot: Integrate Pipedrive with CloudTalk to improve your sales team performance. CloudTalk screenshot: View active calls, notes, and customer order details. CloudTalk screenshot: Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.

CloudTalk Reviews

CloudTalk Reviews

Overall rating
4.8
/
5 102 reviews
Excellent
83

Very good
15

Average
4

Poor
0

Terrible
0

Value for Money
4.7
Features
4.6
Ease of Use
4.8
Customer Support
4.8
96% recommended this app
Matej K.

Great product with outstanding support

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!


Ján B.

cool program, I definitely recommend

great program for good money


Robert F.

Really easy to use calling software for everyone!

Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!


Careyn Q.

App is Good But Still Needs Improvement

Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.


Leon S.

Good overall


Matej K.
Industry: Computer Software
Company size: 13-50 Employees

Great product with outstanding support

Used Daily for 2+ years
Reviewed on 25/7/2019
Review Source: GetApp

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!

Pros

We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.

Cons

We would need more software connected to CloudTalk to even more dig into automation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ján B.
Industry: Telecommunications
Company size: 2-10 Employees

cool program, I definitely recommend

Used Daily for 2+ years
Reviewed on 20/1/2020
Review Source: Capterra

great program for good money

Pros

I like everything that is easy to control that it costs little money

Cons

small outages, but not often, it was probably caused by the Internet

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robert F.
Industry: Computer Software
Company size: 51-200 Employees

Really easy to use calling software for everyone!

Used Daily for 1-5 months
Reviewed on 21/1/2020
Review Source: Capterra

Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!

Pros

Usability
Design
Functions
Quality
Integration(s)

Cons

Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Careyn Q.
Industry: Real Estate
Company size: 13-50 Employees

App is Good But Still Needs Improvement

Used Daily for 1-5 months
Reviewed on 23/10/2019
Review Source: Capterra

Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Pros

Upsides of Using CloudTalk:
-It has International calling capability
-It has a mobile app available for iPhone users
-It identifies who's logged in or not for internal users
-There is Caller ID
-I like the fact that most calls are recorded automatically is readily available for listening
-Easy to use; straightforward interface, userfriendly
-Dashboard is very useful and has all the information I need

Cons

Least Helpful / Dislikes
-The status showing if people are online/offline is not always accurate
-The application malfunctions regularly (maybe bugs)
-Calls are not being routed correctly sometimes
-Callers wait for a long time waiting when they are transferred
-Caller ID names not accurate
-No mobile phone app available for Android users - please create soon!!!

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Leon S.
Industry: Computer Software
Company size: 2-10 Employees

Good overall

Used Daily for 1-5 months
Reviewed on 17/1/2020
Review Source: Capterra

Pros

It does what I need it to do with a fair price.

Cons

I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 102 user ratings
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CloudTalk Pricing

CloudTalk Pricing

Starting from
US$15.00/month
Free Trial
Subscription
Value for money

CloudTalk pricing scales with number of agents:

Starter:
$22/user per month (billed monthly) or $15/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]

CloudTalk pricing scales with number of agents:

Starter:
$22/user per month (billed monthly) or $15/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]

Value for Money
4.7/5
Based on 102 user ratings
Compare value for money rating with alternatives
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CloudTalk Features

CloudTalk Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.6/5
Based on 102 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for CloudTalk

Additional information for CloudTalk

Key features of CloudTalk

  • Auto Dialer
  • Blended Call Center
  • CTI
  • Call Logging
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Manual Dialer
  • Multi-Part Conferencing
  • Outbound Call Center
  • Outbound Reporting
  • Queue Management
  • Reporting/Analytics
  • Ring Groups
  • VoIP
  • Voice & Data Integration

Benefits

• Record calls and listen in at anytime to monitor team performance from any internet browser.

• Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

• Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard, which displays an overview of call center metrics on LCD screens in real time, providing agents with a live picture of stats such us average wait time, number of callers on hold, service level, agent activity, and more.

CloudTalk FAQs

CloudTalk FAQs

Below are some frequently asked questions for CloudTalk.

Q. What type of pricing plans does CloudTalk offer?

CloudTalk offers the following pricing plans:

Starting from: US$15.00/month

Pricing model: Subscription

Free Trial: Available

CloudTalk pricing scales with number of agents: Starter: $22/user per month (billed monthly) or $15/user per month (billed annually) Essential: $30/user per month (billed monthly) or $20/user per month (billed annually) Expert: $50/user per month (billed monthly) or $35/user per month (billed annually) Custom: Contact us - [email protected]

Q. What are the main features of CloudTalk?

CloudTalk offers the following features:

  • Auto Dialer
  • Blended Call Center
  • CTI
  • Call Logging
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Manual Dialer
  • Multi-Part Conferencing
  • Outbound Call Center
  • Outbound Reporting
  • Queue Management
  • Reporting/Analytics
  • Ring Groups
  • VoIP
  • Voice & Data Integration

Q. Who are the typical users of CloudTalk?

CloudTalk has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does CloudTalk support?

CloudTalk supports the following languages:

Czech, English

Q. What type of pricing plans does CloudTalk offer?

CloudTalk has the following pricing plans:

Subscription

Q. Does CloudTalk support mobile devices?

CloudTalk supports the following devices:

Android, iPhone, iPad

Q. What other apps does CloudTalk integrate with?

CloudTalk integrates with the following applications:

BigCommerce, Freshdesk, Help Scout, LiveChat, Microsoft Dynamics CRM, Pipedrive, Salesforce Sales Cloud, Shopify, Zendesk, Zoho CRM

Q. What level of support does CloudTalk offer?

CloudTalk offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials