About Guardhouse
Guardhouse is an end-to-end workforce management system custom-built for security companies which enables smarter guard scheduling, GPS tracking, error-free invoicing, and open communication between the field and the office. The solution helps to ensure shift coverage and client satisfaction by optimizing workloads through improved planning and shift reallocation, along with accurate timekeeping and rate data. Users can manage and monitor compliance with clearer visibility on current accreditations, insurances, compliance licenses, and more.
Guardhouse delivers an operational and back-office suite which brings all manpower operations onto one platform, from scheduling and guard tracking, to integrated payroll and invoicing. Smart guard scheduling tools enable users to create client-customized schedules with clearly defined roles and requirements from any internet-enabled device. Guardhouse provides users with quick access to information on who is working where, at what time, and at which site, including GPS tracking features to provide a real-time operational view for monitoring attendance and assessing incidents for improved client satisfaction. The customer portal provides a live view of the roster and displays staff licenses and renewals to ensure guards are ready to meet each client’s needs. A live dashboard provides real-time information on guards’ arrival confirmations, leave applications requests, and more. Users can also send instant email, SMS and push notifications to staff regarding new shift offers, schedules or updates.
Guardhouse enables accurate timekeeping and rate data which gets automatically transferred to itemized invoice totals, which can be exported into accounting systems. Features for invoicing include automated invoice generation and advanced charge out rate setup. Users can also view live on screen costings, calculate the profitability of sites, and track revenue vs labour costs with reports.
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- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend
Reviewed on 24/9/2021
I enjoy using Guardhouse and working with the GH Team.
I enjoy using Guardhouse and working with the GH Team.
Pros
Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites.
The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.
Cons
As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great System and works well with the Security Industry
Reviewed on 16/11/2021
Generally really good, we have our first and main contact on speed dial and he is always happy to...
Generally really good, we have our first and main contact on speed dial and he is always happy to help and answer any queries.
Pros
Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire. The system is easy to use and allows us to manage the team effectively from within.
Cons
Personally I would like to view the rosters over a two week period rather than week view only. If I was able to ask for one thing it would be a two week view.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Guard Management Product / Fantastic Support Service
Reviewed on 20/9/2021
I have had no problems with Guardhouse yet.
Every question or obstacle I have come across so far...
I have had no problems with Guardhouse yet.
Every question or obstacle I have come across so far has been resolved by the support of Guardhouse staff.
They are patient, understanding and are prepared to spend time making sure you are comfortable with the system and making the most of all the features the system has to offer.
I am a very happy customer.
Pros
The software is fantastic for scheduling staff, messaging staff and for the guard staff to have visibility on the jobs. Easy to forward plan, weeks or months in advance. Easy to swap staff or shifts. Easy to use on mobile devices for both guards and management staff.
Backed by unbelievable support and specially tailored assistance to the individual business.
Cons
Suggestions:
1. If the guard rostered to a shift could see who is on directly before and after him on that site / shift. Making handovers and no shows easier to track down.
2. If all guards could see who is rostered to the same shift, without having to be the nominated supervisor.
3. The ability for guards to be able to load a copy of any certificates or licences directly to their profile, so they can be produced to the client immediately on site, then the ability to email that certificate directly from Guardhouse to client. (Same from Management overview function.
4. The ability for Management to sign guards in or out from a mobile device to a shift. (In case guard is in a mobile dead zone)
- Industry: Security & Investigations
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guardhouse, a breath or fresh air
Reviewed on 21/9/2021
Real-time compliance management coupled with GPS location based timesheets solve numerous problems...
Real-time compliance management coupled with GPS location based timesheets solve numerous problems before they occur.
Pros
Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise.
Cons
There is very little not to like about this system.
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guardhouse streamlined our operational processes
Reviewed on 15/10/2021
We have been working closely with guardhouse for over two years, and this partnership has saved us...
We have been working closely with guardhouse for over two years, and this partnership has saved us hours of weekly manual data entry when rostering guards and managing compliance. Everyone I have worked with from Guardhouse has been friendly, informative and professional. I always know I can pick up the phone and give them a call if I have any questions or need help trying to perform a change. The team at Guardhouse are always happy to listen to suggestions for new features, and are always looking at ways to further streamline the way businesses roster security. I highly recommend Guardhouse, and couldn't imagine using any other system.
Pros
Guardhouse has many amazing functions. It has helped us to not only efficiently roster security operatives, but ensure they are always compliant, thanks to the live license checks through SLED. The system will show us if a guards license has been cancelled in real time.
The skill matching feature also gives us the confidence to know that any guard that is rostered, is compliant and meets the requirements of our client.
Cons
As with many systems, there can be the occasional glitch or bug. In saying this, whenever there are any technical issues, or glitches with the system, the team at Guardhouse are always very helpful in resolving the issue as soon as possible.
Guardhouse FAQs
Below are some frequently asked questions for Guardhouse.Q. What type of pricing plans does Guardhouse offer?
Guardhouse offers the following pricing plans:
- Free Trial: Available
Contact Guardhouse for detailed pricing information.
Q. Who are the typical users of Guardhouse?
Guardhouse has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Guardhouse support?
Guardhouse supports the following languages:
English
Q. Does Guardhouse support mobile devices?
Guardhouse supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guardhouse integrate with?
Guardhouse integrates with the following applications:
MYOB Business, Xero
Q. What level of support does Guardhouse offer?
Guardhouse offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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