About Treatwell

Meet Treatwell Business: the all-in-one solution for beauty, barbers, and beyond. With smart salon management software and Europe's No.1 marketplace, Treatwell empowers you to do business better.

Manage appointments in a few clicks. Reduce no-shows with free SMS reminders. Increase loyalty with targeted marketing. Unlock business insights with data-driven reports. Sort out staff, stock, payments, and more all in one place. And put your business in the spotlight with unrivalled online visibility.


Key benefits of Treatwell

  • Make no-shows a thing of the past with automated booking reminders.

  • Manage individual permissions for your team members to instantly control app access.

  • Deliver a personal touch and contact clients directly with built-in email marketing tools.

  • Accept payments quickly and easily using our POS system.

  • Strengthen your existing client relationships and attract new customers with automated marketing tools.

  • Enjoy flexible pricing and find a plan that suits your salon.

  • Images

    Treatwell Software - Unlimited SMS reminders to remind your customers about their appointments: missed appointments will be a thing of the past.
    Treatwell Software - Treatwell has the industry’s most intuitive and advanced salon calendar, that lets you organise your days in no time.
    Treatwell Software - Create flash sales, VIP cards and marketing campaigns to keep customers coming back, again and again!
    Treatwell Software - Treatwell Pro’s intuitive and detailed reports provide you with all the information you need to strengthen your decision-making process, help you motivate your team, and give you total control of your salon at all times.
    Treatwell Software - Are you looking to increase your salon or spa’s visibility online? With Treatwell, you’ll have a dedicated salon page on the Treatwell app and website, with verified reviews and an excellent Google integration.
    View 6 more
    Treatwell video
    Treatwell Software - Unlimited SMS reminders to remind your customers about their appointments: missed appointments will be a thing of the past.
    Treatwell Software - Treatwell has the industry’s most intuitive and advanced salon calendar, that lets you organise your days in no time.
    Treatwell Software - Create flash sales, VIP cards and marketing campaigns to keep customers coming back, again and again!
    Treatwell Software - Treatwell Pro’s intuitive and detailed reports provide you with all the information you need to strengthen your decision-making process, help you motivate your team, and give you total control of your salon at all times.
    Treatwell Software - Are you looking to increase your salon or spa’s visibility online? With Treatwell, you’ll have a dedicated salon page on the Treatwell app and website, with verified reviews and an excellent Google integration.

    Not sure about Treatwell? Compare with a popular alternative

    Treatwell

    4.6 (264)
    VS.

    Starting Price

    €19.00
    month
    US$0.01
    one-time

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    58
    36

    Integrations

    2
    No integrations found

    Ease of Use

    4.7 (264)
    5.0 (6)

    Value for Money

    4.3 (264)
    5.0 (6)

    Customer Service

    4.5 (264)
    5.0 (6)
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    Reviews

    Overall rating

    4.6 /5
    (264)
    Value for Money
    4.3/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.5/5

    Already have Treatwell?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 264
    Jamie
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    the whole Connect System

    Reviewed on 21/2/2019

    I have not had any issues with Treatwell since I have been with them. I have been with this company...

    I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh!

    Pros

    I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.

    Cons

    Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.

    Jenna
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Mostly I love it, a few things I would add if I could

    Reviewed on 21/2/2019

    We love being open all hours with treatwell. We have a lot of clients who tell us that they would...

    We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

    Pros

    It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!

    Cons

    I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

    Response from Treatwell

    Hi Jenna,

    Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go.

    I have looked through your feedback and have some notes below:
    - Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this.
    - If you believe a review to be unfair you can always report it and our team will investigate. You can check out our community guidelines to see what can and cannot be said in a review https://www.treatwell.co.uk/info/community-guidelines/.
    - As for online forms, that is a great idea, I will feed this back to our tech team as something for the future.
    - We know that you are super busy, so in the unlikely event that you need to cancel a booking, we want to take the pressure off you if you can't get hold of the customer, that is why we take care of Treatwell cancellations.

    I hope that helps.
    Best,
    Treatwell

    Teresia
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Basic interaction is easy

    Reviewed on 21/2/2019

    I get new clients through the app and then mainly convert them to booking direct. There isn’t a...

    I get new clients through the app and then mainly convert them to booking direct. There isn’t a single policy that is salon friendly. ie the new improved “No-show” which is a joke. It does not protect salons only Treatwell’s margin. I want the right to set a deposit, blacklist a client, maybe give clients a star rating for other salons to see. More like AirB&B. Make the clients more accountable. Or for Treatwell to take a 20/30 % deposit which is then split 80/20 in favour of the salon and paying Treatwell for the automatic non human admin, to prevent no shows. Which is the same as “up to an hour before” policy.

    Pros

    Easy to add independent appointments and block out time

    Cons

    It does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.

    Response from Treatwell

    Hi Teresia,

    Thanks so much for taking the time to leave us review. We are pleased you find the software easy to add appointments.

    We take feedback seriously and are always looking at how we can improve Treatwell for both customers and partners.

    It is possible to create treatment packages, if you get in touch with your Account Manager they will be able to help you do this.

    We are investigating the option of blacklisting clients or having a rating system. However, in the meantime if you have an issue with an individual customer please get in touch and we will aim to resolve it.

    We know that no shows are frustrating, making a deposit scheme appealing. That's why we have focussed on automated appointment reminders, as well as introducing rescheduling software for customers, so that if they can't make they can choose another time.

    If you have any further feedback, please contact your Account Manager and they will be more than happy to support you.

    Best,
    Treatwell

    Tanja
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    TREATWELL V. MINDBODY

    Reviewed on 19/2/2019

    Reach a large new audience .

    Reach a large new audience .

    Pros

    It's very user friendly - functionality for both salon and customer are idiot proof

    Cons

    limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system

    Response from Treatwell

    Hi Tanja,

    Thank you so much for taking the time to leave us a review. We are so pleased that you find the software user friendly.

    We do integrate with some other booking systems. If you would like to find out more please reach out to your Account Manager.

    Thank you for being a great partner.

    Best,
    Treatwell

    Serena
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Easy to use for daily stuff

    Reviewed on 23/2/2019

    Treatwell is a great way of giving me an online presence, which is where most people look for...

    Treatwell is a great way of giving me an online presence, which is where most people look for services.
    My line manager is brilliant & super efficient & helpful.
    The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing.

    Pros

    The calendar - booking & changing appointments or blocks is so quick & easy

    Cons

    How i can no longer change my lead booking time.
    The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often

    Showing 5 reviews of 264 Read all reviews

    Treatwell FAQs

    Below are some frequently asked questions for Treatwell.

    Treatwell offers the following pricing plans:

    • Starting from: €19.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Treatwell for pricing information.

    Treatwell has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Treatwell supports the following languages:

    Dutch, English, French, German, Italian, Spanish

    Treatwell supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Treatwell integrates with the following applications:

    Google Calendar, iCloud

    Treatwell offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Treatwell.