About Ricochet

Ricochet Consignment Software is a business management and POS solution built for the retail and consignment industries. This cloud-based platform offers users a way to run reports, manage sales, and view or enter inventory from any place using any tablet or desktop device.

Ricochet Consignment allows users to create customized consignment splits, categories, and item fees. Vendors and consignors can sign in from anywhere and view or manage inventory, track payouts, and view item statuses. Inventory can be managed with quick-add and quick-search for items, inventory filtering, and label printing. Ricochet’s intuitive interface also allows users to manage consignor accounts, add and edit information, keep track of their customers, view each consignor’s store credit, and keep track of single and global payouts.

Ricochet’s point of sale (POS) system allows users to sell their inventory, search for and sell items without tags, and conduct manual sales of items before adding them to the inventory. Users can also apply discounts to specific items or a collection of items automatically. Reports can be generated for any time period to track overall sales, sales per employee, and item aging, and end-of-day reports can be created easily.

Pricing starting from:

US$109.00/month

  • Free Trial
  • Subscription

Key benefits of Ricochet

• The point of sale (POS) allows users to sell items whether or not they have been pre-inventoried, and locate and sell items which have lost their tags.

• Vendors can log in to the platform to manage their inventory, print labels, and track payouts, and consignors can log in to view items and payout histories.

• Users can add items to the inventory, filter inventory and search for specific items, and print item labels.

• End-of-day and sales detail reports can be generated to track overall sales, sales per employee, item aging for expiring items, and more.

• Ricochet Consignment Software can be customized with commission splits, auto-discounting, item categories, multiple sales tax rates, and item fees.

Devices

Business size

S M L

Markets

Canada, Mexico, United States

Supported Languages

English

Pricing starting from:

US$109.00/month

  • Free Trial
  • Subscription

Images

Elegant POS helps you find items, suspended sales, and layaway with ease.
Filter and search your store's inventory with custom fields.
Fully retail and consignment capable with attached vendors and infinite product variants.
Pre-populate your product variants to rapidly create different versions of products.
Full reports to track your store's performance and keep your accounts balanced.
Full consignor login to view and edit current inventory, payouts, rent fees, and more.
View 7 more
Ricochet video
Ricochet screenshot: Elegant POS helps you find items, suspended sales, and layaway with ease. Ricochet screenshot: Filter and search your store's inventory with custom fields. Ricochet screenshot: Fully retail and consignment capable with attached vendors and infinite product variants. Ricochet screenshot: Pre-populate your product variants to rapidly create different versions of products. Ricochet screenshot: Full reports to track your store's performance and keep your accounts balanced. Ricochet screenshot: Full consignor login to view and edit current inventory, payouts, rent fees, and more.

Features

Total features of Ricochet: 43

  • Accounting Integration
  • Barcode / Ticket Scanning
  • Categorisation/Grouping
  • Commission Management
  • Consignor Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customisable Categories
  • Discount Management
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Label Printing
  • Labeling
  • Layaway Management
  • Location Tracking
  • Loyalty Program
  • Multi-Location
  • Multiple User Accounts
  • Payment Processing
  • Point of Sale (POS)
  • Real Time Data
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Sales Reports
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Tagging
  • Touch Screen
  • Vendor Managed Inventory
  • eCommerce Management

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Reviews

Overall rating

4.8 /5
(110)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.9/5

Already have Ricochet?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 110
Gary M.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Not Just Consignment Software - A solution.

Reviewed on 13/12/2019

Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my...

Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Pros

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Cons

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products.

Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker.

Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Response from Ricochet

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

Athena P.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very helpful software for consignment tracking

Reviewed on 2/1/2020

Up until the format was updated we had a great handle on how to use the system to fit our needs. It...

Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

Pros

This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory.
It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Cons

I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Response from Ricochet

Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

Darla J.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ricochet user

Reviewed on 11/1/2020

Pros

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Response from Ricochet

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Lisa S.
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional Customer Service

Reviewed on 18/12/2020

Easy to use. Excellent support!

Easy to use. Excellent support!

Pros

I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing!

Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled but it wouldn't print labels. I contacted Ricochet and got [SENSITIVE CONTENT HIDDEN], one of their IT people. Remember...I am a consignor in stores that use Ricochet...so they are not actually making any money off of me. [SENSITIVE CONTENT HIDDEN] spent over an hour with me trying to fix it. Ultimately he couldn't so suggested I contact Dymo For a week I tried to find a way to contact them...no luck. Next I contacted Microsoft to see if anyone else was having problems printing after the upgrade. That was a total nightmare. Their IT person was in another country, didn't speak English very well, and was reading from a script. It was awful. Most customer service is like that now.
I contacted [SENSITIVE CONTENT HIDDEN] again today and he gave me contact info for Dymo. I will be trying them next now that I have their contact info!

Cons

The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly.

The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.

Response from Ricochet

Thanks for the review, Lisa! We love to hear that both consignors and stores get to have an excellent experience with Ricochet. Please reach out to us if you are still struggling with that label printer. We can give it another shot.

Carina L.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

From entering items manually to full integration!

Reviewed on 23/12/2019

I love being able to serve my consignors and customers using one software.

I love being able to serve my consignors and customers using one software.

Pros

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Cons

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Response from Ricochet

Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.

Showing 5 reviews of 110 Read all reviews

Ricochet FAQs

Below are some frequently asked questions for Ricochet.

Ricochet offers the following pricing plans:

  • Starting from: US$109.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Main application: $109/month or $999/year. Webstore add-on: $39/month or $399/year, plus $99 basic or $299 premium setup fee. Pricing is per store location.

We do not have any information about Ricochet features

Ricochet has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Ricochet supports the following languages:

English

Ricochet supports the following devices:

iPhone (Mobile), iPad (Mobile)

Ricochet integrates with the following applications:

Mailchimp, QuickBooks Online Advanced

Ricochet offers the following support options:

Email/Help Desk, Phone Support, Chat

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