Ricochet
About Ricochet
Developed from our firsthand insights into the consignment industry, Ricochet is meticulously crafted to empower store owners for what lies ahead. Our cutting-edge software provides a holistic and future-ready solution, ensuring businesses are always one step ahead.
Ricochet stands out as the sole consignment software compatible with iPad devices, offering unparalleled flexibility and convenience. Seamlessly manage your consignors or vendors through the intuitive Ricochet Go App, available on both Apple and Android platforms.
With Ricochet Pay, effortlessly handle payments, issue gift cards, and send receipts and invoices via text messages, streamlining your financial processes. Plus, enjoy seamless integration with popular platforms such as Quickbooks, Avalara, and MailChimp, enhancing your overall business efficiency.
Pricing starting from:
US$159.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Ricochet
- Run Ricochet from a MAC, PC, or iPad
- Use as many devices as you need at no additional cost
- Accept credit cards utilizing our integrated credit card service Ricochet Pay
- build and maintain an ecommerce site within Ricochet
- Integrations with Quickbooks, ShipStation, MailChimp, and more!
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$159.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Ricochet: 62
Alternatives
ConsignCloud
N41
Square Point of Sale
Square Payments
Reviews
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- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Ricochet Software Praise
Reviewed on 11/12/2019
I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much...
I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.
Pros
The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.
Cons
The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.
Response from Ricochet
Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Not perfect, but it is a great solution.
Reviewed on 11/12/2019
We needed to streamline the inventory management processes for our store and Ricochet has made a...
We needed to streamline the inventory management processes for our store and Ricochet has made a real impact in this area for us.
All of our staff really like Ricochet and have learned the new workflows very easily.
We'd love to see more reporting/dashboards (or an API so we can do our own analytics).
Pros
We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great.
We are about to expand our use of the system to include online sales, which is very exciting!
Cons
The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items.
No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.
Response from Ricochet
Thanks for the feedback, Tyrone! Constantly improving and releasing new features regularly is a big priority for us. So thanks for recognizing that!
As our Canadian market grows, we are working on a tax solution to help you all out. We'll keep you updated as that develops.
Also! Good news on backups! Your data is actually processed on multiple servers in real-time and conducts a full backup every 24 hours. We just don't display that anywhere on the software.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
False advertising
Reviewed on 19/8/2023
They lie about being a consignment shop program
They lie about being a consignment shop program
Pros
It was supposed to be the answer to our problems but it is the problem. You can't collect booth rent from the beginning. Just credit your consignors...
Cons
Tech support knows nothing about their program and blames the glitches on quick books
Response from Ricochet
We are sorry to hear you had a negative experience with the software, but the statement about booth rent being available from the beginning is inaccurate. This is a feature that simply needs to be turned on within the preferences section, after which stores have the ability to set unique booth rents per consignor account. We do not have this feature active by default since it is only utilized by a portion of our stores and may confuse resale or consignment businesses. We would be happy to schedule a follow-up call to review these concerns and discuss our vendor-based feature sets at any time in the future.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Absolutely the best software for your business!
Reviewed on 27/1/2020
My overall experience has been phenomenal from customer service to the user friendly software for a...
My overall experience has been phenomenal from customer service to the user friendly software for a newbie like me!! Literally customer service walked
me through how to do a closeout 5 months in a row...until I realized how truly simple it was to do. I was the one trying to make it complicated!
Pros
I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!
Cons
That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.
Response from Ricochet
Thanks for the 5 stars, Tammy! We're so glad to have Craft Connection on board and enjoying the software!
In regards to consignor reporting, we have plans for a serious expansion later this year. We'll keep you updated!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software around
Reviewed on 11/12/2019
Great tech support and great software!
Great tech support and great software!
Pros
Hands down best consignment software we have used.
Cons
Not much.... I love it and all of my consignors.
Alternatives Considered
Shopify POSReasons for Choosing Ricochet
Wanted the best software out there.Switched From
Shopify POSReasons for Switching to Ricochet
Was told by another user that it was great.Response from Ricochet
No complaints! Thanks, Jennifer!
Ricochet FAQs
Below are some frequently asked questions for Ricochet.Q. What type of pricing plans does Ricochet offer?
Ricochet offers the following pricing plans:
- Starting from: US$159.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Ricochet POS - $159/month or $1599/year (billed annually)
Q. Who are the typical users of Ricochet?
Ricochet has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Ricochet support?
Ricochet supports the following languages:
English
Q. Does Ricochet support mobile devices?
Ricochet supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Ricochet integrate with?
Ricochet integrates with the following applications:
Avalara, Mailchimp, QuickBooks Online Advanced, ShipStation
Q. What level of support does Ricochet offer?
Ricochet offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Ricochet.
