
About Ricochet
Ricochet Consignment Software is a business management and POS solution built for the retail and consignment industries. This cloud-based platform offers users a way to run reports, manage sales, and view or enter inventory from any place using any tablet or desktop device.
Ricochet Consignment allows users to create customized consignment splits, categories, and item fees. Vendors and consignors can sign in from anywhere and view or manage inventory, track payouts, and view item statuses. Inventory can be managed with quick-add and quick-search for items, inventory filtering, and label printing. Ricochet’s intuitive interface also allows users to manage consignor accounts, add and edit information, keep track of their customers, view each consignor’s store credit, and keep track of single and global payouts.
Ricochet’s point of sale (POS) system allows users to sell their inventory, search for and sell items without tags, and conduct manual sales of items before adding them to the inventory. Users can also apply discounts to specific items or a collection of items automatically. Reports can be generated for any time period to track overall sales, sales per employee, and item aging, and end-of-day reports can be created easily.
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Ricochet
Key benefits of Ricochet
• The point of sale (POS) allows users to sell items whether or not they have been pre-inventoried, and locate and sell items which have lost their tags.
• Vendors can log in to the platform to manage their inventory, print labels, and track payouts, and consignors can log in to view items and payout histories.
• Users can add items to the inventory, filter inventory and search for specific items, and print item labels.
• End-of-day and sales detail reports can be generated to track overall sales, sales per employee, item aging for expiring items, and more.
• Ricochet Consignment Software can be customized with commission splits, auto-discounting, item categories, multiple sales tax rates, and item fees.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, Mexico, United States
Supported Languages
English
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Ricochet
Images






Features
Total features of Ricochet: 59
Alternatives
ConsignCloud

SixBit Software

Shopify POS

BigCommerce

Reviews
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- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Consignment Software
Reviewed on 11/12/2019
Ricochet was a great choice for me as I started my new consignment store. I had never owned a...
Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.
Pros
I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.
Cons
Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.
Response from Ricochet
Thanks for the review, Emily! Especially about Ricochet establishing more legitimacy to your business. That's wonderful to hear!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 20/12/2019
Good. I thought the program would have more to offer than it has, but it still has better functional...
Good. I thought the program would have more to offer than it has, but it still has better functionality than my old one.
Pros
It's a very user-friendly program that makes training a new person easy
Cons
No cash drawer module to help count the cash drawer
It needs a way to make a store purchase without going on the books
I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts
Too many clicks to get a receipt
Needs a daily Consignor report
Needs a build a custom report function
Response from Ricochet
Thanks for the feedback, Randy! Deeper cash counting and balancing is something we have high on our priority list. Same with some deeper reporting.
Glad you're having a good experience with Ricochet so far!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Easy to Use and Outstanding Customer Support
Reviewed on 13/11/2015
The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting...
The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software and great value
Reviewed on 11/12/2019
Our vendors love this software, it is easy for them to use. We switched from another company and do...
Our vendors love this software, it is easy for them to use. We switched from another company and do not regret the switch. Very good support dtsgg.
Pros
Consignor access, webstore, good reporting options
Cons
No debit option for type of payment in checkout
No way of adding booth rental deductions
Response from Ricochet
Thanks for the review, Jordie!
Check out the "bulk credit adjustment" and individual consignor adjustment in consignor accounts. Sounds like that will solve your need for charging rent to vendors.
We're super glad to have West Coast Resale on board with us!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Ricochet Software Praise
Reviewed on 11/12/2019
I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much...
I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.
Pros
The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.
Cons
The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.
Response from Ricochet
Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!
Ricochet FAQs
Below are some frequently asked questions for Ricochet.Q. What type of pricing plans does Ricochet offer?
Ricochet offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Ricochet for Retail - $99/month or $899/year (billed annually) Ricochet for Consignment - $129/month or $1199/year (billed annually)
Q. Who are the typical users of Ricochet?
Ricochet has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Ricochet support?
Ricochet supports the following languages:
English
Q. Does Ricochet support mobile devices?
Ricochet supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Ricochet integrate with?
Ricochet integrates with the following applications:
Mailchimp, QuickBooks Online Advanced, ShipStation
Q. What level of support does Ricochet offer?
Ricochet offers the following support options:
Email/Help Desk, Phone Support, Chat
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