About Kimble

Kimble PSA helps professional service organizations make better decisions, sooner. Global leaders in consulting, software, and hi-tech such as NTT Data, Sage, and Canon use Kimble to optimize resource utilization, profitability, and business scalability. Kimble is the only leading provider focused exclusively on PSA, constantly innovating to improve team collaboration and efficiency around key services processes.

Built to work seamlessly with CRM, Kimble drives predictability, enabling businesses to consistently deliver value to their customers. Model the proposed scope, find the ideal resources, make sure the project stays on track as time is booked against it, and invoice for that work – all in real-time – keeping everyone in sync about what’s happening and what’s going to happen.

Since Kimble is aligned around successful project delivery, so are teams that use it. Where important decisions would typically get caught in bottlenecks, our PSA guides salespeople, resource managers, and project managers to the information they need to take decisive action early.

Key benefits of Kimble

• Run a proactive business, using Kimble’s diagnostics to drill into factors that are affecting business performance.

• Keep forecasts for possible, probable, and firm work up-to-date.

• View resource supply and demand in interactive views that allow drag-and-drop fulfillment of demand.

• Setup projects during the sales cycle with one click using templates for each type of product sold.

• Ensure deliverable margins using Kimble’s Proposal Modeler, which visualizes the implications of resourcing changes on project cost and revenue in real-time.

• Devolve accountability for project success and profitability to project managers, with Kimble’s Intelligent Insights acting as a guiding hand coaching project managers to make the right decisions.

• Capture time and expense on-the-go using Kimble’s mobile app.

• Ensure accurate billing the first time with invoicing that incorporates approved project data.

• Collaborate with clients in the Kimble Customer Community.

• Unlock unprecedented speed to value with an easy-to-implement cloud solution and one-click integration to Intacct.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English, German

Images

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Features

Total features of Kimble: 88

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Availability Indicator
  • Availability Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Budget Management
  • CRM
  • Calendar Management
  • Capacity Management
  • Client Portal
  • Collaboration Tools
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Data Visualisation
  • Demand Forecasting
  • Dependency Tracking
  • Document Management
  • Drag & Drop
  • ERP
  • Email Alerts
  • File Sharing
  • Forecasting
  • Gantt/Timeline View
  • Geolocation
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Kanban Board
  • Milestone Tracking
  • Multiple Projects
  • Order Tracking
  • Percent-Complete Tracking
  • Performance Metrics
  • Pipeline Management
  • Portfolio Management
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Resource Allocation & Planning
  • Resource Management
  • Risk Management
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Skills Tracking
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traditional Methodologies
  • Utilisation Reporting
  • Visual Analytics

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Reviews

Overall rating

3.9 /5
(20)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
3.3/5
Customer Support
4.1/5

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Showing 5 reviews of 20
Michael C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kimble has been the best PSA tool that I've used

Reviewed on 10/2/2021

We are going on something like 7 or 8 years of running Kimble PSA. We're happy that they have...

We are going on something like 7 or 8 years of running Kimble PSA. We're happy that they have expanded functionality into more parts of our business. It's been hard to keep up with their innovations.

Pros

Implementing Kimble has provided us with many out of the box best practices. Time tracking is easy enough to us for consultants but the integrated system provides us with the operational flexibility to engage in so many different way as more importantly understand the financials behind

Cons

We initially were attracted to Kimble because of its integration with SFDC overtime we have found the salesforce experience to be sluggish and bloated.

Laura R.
Overall rating
  • Industry: E-Learning
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Kimble gives the visibility of the business while providing a platform for accountability

Reviewed on 13/4/2020

My experience, and our company's experience, has been good. We learn more all the time, and the...

My experience, and our company's experience, has been good. We learn more all the time, and the ease of visibility of business revenue is amazingly powerful. Our teams have taken initiative to expand their use of the tool and are open to trying new features.

Pros

The instant visibility of how your company is doing - everything from proposals to invoicing, it shows revenue flow, resource availability, and project status. There is always more to implement, and we have the ability to implement what features we want, when we want it. By doing so, it also requires us to evaluate our business practices and align with best practices based on the way Kimble functions. Our Customer Success Managers have been amazing, responsive, and the team is always willing to help us implement additional functionality.

Cons

The administrator training and resources are lacking, where we need to depend upon ZenDesk and our Customer Success Manager to provide support. Most of the technical resources are based on how the technology functions, but it's difficult to find details on some of the options on the administrative side, and best practices on how customers use different features (such as usage of the Other Activities fields, and such). I think what is missing is the practical usage and governance suggestions around how to setup and use features, particularly as you are implementing them.

Tom A.
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Considered view of a relatively new user

Reviewed on 7/4/2020

Our account managers are really helpful and we are slowly (after some years) getting reliable MI...

Our account managers are really helpful and we are slowly (after some years) getting reliable MI out of the system. However, the licensing costs are crazy and we are paying for far more than we use.

Pros

Using Kimble has enabled us to ensure everyone is working accurately under contract, can self bill and be paid easily.

There are also lots of features for reporting and creating your own, bespoke, reports if you have people that can do such things.

The phone app is better now and works well.

The customer service people are always very willing to help and clearly try to resolve issues.

Cons

I have nothing to compare against so some of these issues may be industry-wide, however:
- It is not an intuitive system either as a user or as an administrator. For a SME, we don't tend to have people working full time on the system and so, unless you use it consistently, it is easy to forget odd conventions that lead you in a wrong direction.
- It is too big for what we need. There are so many options, it is bewildering and I do wonder if a paired back 'lite' version at a more reasonable price would help.
- The pricing is terrible. Having to buy packs of licenses is out-of-date and, in the current climate, being told we have no options to spread an annual payment across 12 months means Kimble itself is now on our corporate risk register (the only option offered was a 6 month split but with a 6% premium added because of the tie-in with Salesforce. In the days of pay-as-you-go, this is outdated and unfair.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent PSA solution

Reviewed on 20/4/2020

Since implementing Kimble, we have been able to grow substantially without increasing our back...

Since implementing Kimble, we have been able to grow substantially without increasing our back office operation. We are now fully reliant on Kimble as our core system and very happy that it supports our business extremely well.

Pros

Kimble is a fully featured product that is growing in functionality with each release, with much of that led by the user base. Being based on the Salesforce platform, the integration facilities are excellent and the ability to customise the application are also very good. The support team are also very good.

Cons

While the application is fully supported within Lightning, most screens are not fully Lightning-enabled as yet and it is not yet possible to customise them fully.

Simon T.
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Managing Complexity

Reviewed on 21/1/2021

Our previous enterprise experience told us we had to invest in a PSA to run the business from the...

Our previous enterprise experience told us we had to invest in a PSA to run the business from the start.

The Kimble of 2009 was much more basic than now but even then it reflected the end to end nature of the business much better than the corporate systems that we had known before.

Since then the product has matured in fucntilaity, in ease of use and in support. We have exploited a lot of the improvements, and used this to make improvements to our business,

Pros

Attempting to manage a business efficiently where your people are very different and the your clients (or at least their requirements) are even more varied is a challenge.

Kimble has helped us to bring order to our practice management by imposing consistent process but also adapting to variety of delivery models, client requirements and resource capabilities/capacity/contracting models.

Another benefit from Kimble is the user base/networking. Advise you to subscribe to any opportunity to find out how other people use Kimble at webinars or at the in-person events (eventually!) I always pick up good ideas and contacts from others in a similar business (with whom I have at least one thing - Kimble - in common!)

Cons

Whether you are a large or small professional service organisation, this software will be driving or confounding your business strategy. It needs to be implemented just as you would advise your own clients: prioritise you requirements to align with your strategy; set out a budget and plan; and make sure that implementation is carried out with your best people who exemplify your business.

That will be expensive.

You need to spend time planning, configuring and testing the functions that support your competitive advantages and just let Kimble's standard config take care of the rest.

So expect the implementation to be a challenge.

This will apply to to any PSA, but the functionality in Kimble is particularly rich and compelling. So the discipline to keep focus is more.

Showing 5 reviews of 20 Read all reviews

Kimble FAQs

Below are some frequently asked questions for Kimble.

Kimble offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact Kimble Applications for pricing information.

We do not have any information about Kimble features

Kimble has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Kimble supports the following languages:

English, German

Kimble supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Kimble integrates with the following applications:

MYOB Advanced, MYOB Essentials, QuickBooks Online Advanced, Quickbooks Online, SAP Concur, Sage Intacct, Salesforce Sales Cloud, Xero

Kimble offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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