Thematic

Thematic

AI-powered feedback analysis for companies in any industry

5/5 (3 reviews)

Thematic Overview

What is Thematic?

Thematic is a cloud-based customer feedback analysis platform which converts existing CSAT and NPS data into actionable insights through AI-powered thematic analysis. The software can import data from any source and provides users with real-time trend analysis, data visualization, and side-by-side comparisons.

Thematic can pull data from a range of systems through native integrations and its own API, including SurveyMonkey, SurveyGizmo, InMoment, AskNicely, Medallia, Salesforce, and Zendesk. Themes let users see which topics are mentioned most often, and track the impact of each theme on overall satisfaction, spend, loyalty, and churn. The themes editor also allows users to adjust themes to increase their relevance.

With Thematic, users can compare the relative importance of themes and subthemes across different data segments to uncover insights about their customers. Personalized dashboards provide users with relevant data summaries based on their business role and function, with automated updates every month. Email reporting and notifications also deliver new insights to users’ inboxes, and dashboard widgets and charts can be exported into PowerPoint slides.

Thematic Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Thematic to request pricing information.


Thematic Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Thematic screenshot:
Thematic screenshot: Thematic screenshot: Thematic screenshot:

Thematic Reviews

Thematic Reviews

Overall rating
5
/
5
Excellent
3

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
4.7
Customer Support
5
100% recommended this app
Miguel R.

eNPS insights that are awesome


Emma P.

Everything we need

Thematic has been great to work with. Even with the time differences (New Zealand based), they are relatively quick to respond and quite quick to implement helpful features.


Verified Reviewer

Fantastic platform - highly recommend!

Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.
It made it easy to justify recommendations, and measureably track the impact over time.


Miguel R.
Industry: Logistics & Supply Chain
Company size: 501-1,000 Employees

eNPS insights that are awesome

Used Weekly for 1-5 months
Reviewed on 4/1/2019
Review Source: Capterra

Pros

Ability to slice and dice data that otherwise would take forever to do manually-
Love the ability to comb through comment themes and then drill down to the actual comments-

Cons

Don't have alot of cons
I would love to be able to allow users to only see their particular department information
Other than that Im not complaining

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emma P.
Industry: Computer Software
Company size: 2-10 Employees

Everything we need

Used Weekly for 6-12 months
Reviewed on 9/1/2019
Review Source: Capterra

Thematic has been great to work with. Even with the time differences (New Zealand based), they are relatively quick to respond and quite quick to implement helpful features.

Pros

Thematic saves me a great deal of time by automatically breaking up NPS comments into themes. Better yet, we can see how specific themes impact NPS scores!

Cons

Honestly, Thematic has worked with us to implement the services we need. I have no dislikes since the company is easy to work with, asks for our feedback, and adjusts their services to better fit our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Oil & Energy
Company size: 201-500 Employees

Fantastic platform - highly recommend!

Used Daily for 1+ year
Reviewed on 26/1/2019
Review Source: Capterra

Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.
It made it easy to justify recommendations, and measureably track the impact over time.

Pros

Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.

Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business.

The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users.

Cons

Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 3 user ratings
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Thematic Pricing

Thematic Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Thematic to request pricing information.

Contact Thematic to request pricing information.

Value for Money
5/5
Based on 3 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Thematic Features

Thematic Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
5/5
Based on 3 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Thematic

Additional information for Thematic

Key features of Thematic

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Data Visualization
  • Feedback Management
  • Graphical Data Presentation
  • Predictive Modeling
  • Sentiment Analysis
  • Tagging
  • Text Analysis
  • Trend Analysis

Benefits

• Customer data and feedback can be imported from any source, including Zendesk, Salesforce, and SurveyMonkey, and the AI-powered analysis automatically uncovers and visualizes themes.

• The comparison tools provides users with insight into the relative importance of subthemes and themes, and lets them compare data between different customer segments.

• Themes can be adjusted through the drag-and-drop interface to improve the relevance of results, such as by merging multiple themes.

• Real-time trend identification allows users to take immediate action on any potential issues or competitor growth.

• Personalized dashboards provide users with data visualizations and widgets based on their role and department.

Thematic FAQs

Thematic FAQs

Below are some frequently asked questions for Thematic.

Q. What type of pricing plans does Thematic offer?

Thematic offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Thematic to request pricing information.

Q. What are the main features of Thematic?

Thematic offers the following features:

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Data Visualization
  • Feedback Management
  • Graphical Data Presentation
  • Predictive Modeling
  • Sentiment Analysis
  • Tagging
  • Text Analysis
  • Trend Analysis

Q. Who are the typical users of Thematic?

Thematic has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Thematic support?

Thematic supports the following languages:

English

Q. What type of pricing plans does Thematic offer?

Thematic has the following pricing plans:

Subscription

Q. Does Thematic support mobile devices?

We do not have any information about what devices Thematic supports

Q. What other apps does Thematic integrate with?

Thematic integrates with the following applications:

Medallia, Salesforce Essentials, SurveyGizmo, SurveyMonkey, Zendesk

Q. What level of support does Thematic offer?

Thematic offers the following support options:

Online Support, Phone Support