SurveyMethods

Online survey creation and data analysis

4.9 /5 (47 reviews) Write a Review!

SurveyMethods Overview

What is SurveyMethods?

SurveyMethods is a cloud-based survey and data analysis solution which helps businesses with customer feedback, newsletter communication, and reporting. Key features of the SurveyMethods platform include survey creation, file sharing, response collection, customized templates and multi-channel distribution.

The survey building module offers predefined templates for questionnaire creation and limits the number of answer choices. Managers can use the survey quota feature to gather responses that meet a certain set of conditions, and specify actions to perform after the quota has been met. SurveyMethods includes a page logic functionality which modifies the flow of the survey based on responses to previous questions and custom fields. The editing tool can be used to change questions and responses or correct spelling and grammar within surveys.

SurveyMethods comes with a REST API which enables users to launch remote surveys and retrieve the status for a response. It uses Zapier to integrate with third-party applications such as Salesforce, MailChimp, FreshDesk and Google Docs.

SurveyMethods Overview

Pricing

Starting from
US$15.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Basic: Free
Advanced: $15 per month
Professional: $49 per month
Enterprise: Contact for quote


SurveyMethods Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Japan, Latin America, Mexico
Supported Languages
English

Screenshots

SurveyMethods screenshot: The SurveyMethods application interface is intuitive and easy to use.
SurveyMethods screenshot: The SurveyMethods application interface is intuitive and easy to use. SurveyMethods screenshot: Users can limit answer choices while collecting survey reponses SurveyMethods screenshot: Editing tool lets users make changes to questions and responses SurveyMethods screenshot: The search functionality lets users find a survey in the database SurveyMethods screenshot: The sorting tool lets users filter data based on date, time  and custom fields

SurveyMethods Reviews

SurveyMethods Reviews

Overall rating
4.9
/
5
Excellent
44

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.9
Ease of Use
4.9
Customer Support
4.9
100% recommended this app
Andy P.

Easy to use survey software with strong analytical tools

We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.


Maria C.

Educational Program Evaluation using Survey Methods

On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.


Dean B.

Great new alternative

Similar features to previous software, plus new features that we will be using.
Also like the fact that we may be able to make this a shared standard - pending partner organization approvals.


Lindsey Z.

SurveyMethods is a phenomenal tool

We love SurveyMethods. It is very low cost while being a high performing tool. When we choose to use SurveyMethods for one of our projects I am relieved because I know it will be easy and I will get the data I need.


Elizabeth C.

Survey Methods is the best!

We have been extremely pleased with both the software product itself, as well as the customer care we've received. As user friendly as the product is, I still had questions and needed a little "hand holding" at first. I cannot say enough wonderful things as to how painless an experience we've had with this company!


Andy P.

Easy to use survey software with strong analytical tools

Used Monthly for 2+ years
Reviewed on 10/1/2018
Review Source: Capterra

We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.

Pros

Intuitive interface.
Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation.
Strong, graphically-oriented reporting options
Transfers data easily to MSWord, PDF, Excel for further analysis.
Various confidentiality options.
Allows categorization of email respondents.
Allows many style templates.
Allows quick vs. more involved editing of questions.

Cons

Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Maria C.
Industry: Education Management
Company size: 13-50 Employees

Educational Program Evaluation using Survey Methods

Used Monthly for 2+ years
Reviewed on 18/3/2020
Review Source: Capterra

On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.

Pros

We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.

Cons

We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data.

In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have to take the quantitative data and create our own interesting representations for reports.

I'd also like to see more interesting options for the look of the surveys. We're able to insert logos, which is great, as well as customize the colors, but it would be nice to have some preset ones that are more attractive.

In our survey design process we go through several iterations as we include our clients' feedback to get the most relevant data for them. Often we'll format in Survey Methods and send them the link to try it out, other times it is more useful to generate a word doc from Survey Methods and ask them to edit it digitally. The word docs are incredibly awkward in their formatting, and can get wonky when you try to move things around. Is there a way to create word docs without the table formatting?

Response from Survey Methods

Thank you for the review. Over the coming months you will see more reporting options as that is one of the areas we're focusing on. We aim to be the best value in the market and do provide significant discounts for educational and not-for-profit organizations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dean B.
Industry: Nonprofit Organisation Management
Company size: 13-50 Employees

Great new alternative

Used Daily for Free Trial
Reviewed on 22/2/2020
Review Source: Capterra

Similar features to previous software, plus new features that we will be using.
Also like the fact that we may be able to make this a shared standard - pending partner organization approvals.

Pros

Multiple automation features, easy to navigate (with a modest learning curve and online support)

Cons

Navigation is different than the software I used before, so I had to learn new procedures.

Response from Survey Methods

Thank you for your feedback! In addition to phone and email support, We've now added a new YouTube channel. It contains a video library with "How To" and Training Videos that customers can access anytime.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Lindsey Z.
Industry: Machinery
Company size: 1,001-5,000 Employees

SurveyMethods is a phenomenal tool

Used Weekly for 1+ year
Reviewed on 24/2/2020
Review Source: Capterra

We love SurveyMethods. It is very low cost while being a high performing tool. When we choose to use SurveyMethods for one of our projects I am relieved because I know it will be easy and I will get the data I need.

Pros

This software is easy to use. It only takes me a few minutes to create and edit surveys, even while live! The survey dashboard is easy to understand. It is simple to download results to share. I get great response rates through this platform (better than other platforms I use). The cost is so low and the programmers and support personnel are quick to respond. We use this platform for market research surveys as well as annual components of our overarching VoC program.

Cons

I would love it if SurveyMethods had a full NPS suite and data dashboard capabilities and global no-send rules :).

Response from Survey Methods

Thank you for the review and feedback. We continually add new features and functionality based on our customer's feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Elizabeth C.
Industry: Education Management
Company size: 1,001-5,000 Employees

Survey Methods is the best!

Used Other for 1+ year
Reviewed on 3/3/2020
Review Source: Capterra

We have been extremely pleased with both the software product itself, as well as the customer care we've received. As user friendly as the product is, I still had questions and needed a little "hand holding" at first. I cannot say enough wonderful things as to how painless an experience we've had with this company!

Pros

Extremely user friendly!
Converts reports to Word easily.
When a survey is live, you can watch it change as it's happening.
Wonderful customer service!
Affordable pricing.

Cons

I think everyone would always like to be able to edit/tweak reports more than a company allows, so this isn't really a "con" as much as it is a reality. We are provided ready-made reports, and we must utilize them as they come.

Response from Survey Methods

We appreciate the feedback and your review. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.7/10
Based on 47 user ratings
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SurveyMethods Pricing

SurveyMethods Pricing

Starting from
US$15.00/month
Free Trial
Free
Subscription
Value for money

Basic: Free
Advanced: $15 per month
Professional: $49 per month
Enterprise: Contact for quote

Basic: Free
Advanced: $15 per month
Professional: $49 per month
Enterprise: Contact for quote

Value for Money
4.9/5
Based on 47 user ratings
Compare value for money rating with alternatives
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SurveyMethods Features

SurveyMethods Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.9/5
Based on 47 user ratings
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Categories

Additional information for SurveyMethods

Additional information for SurveyMethods

Key features of SurveyMethods

  • 360 Degree Feedback
  • Customizable Templates
  • Email Marketing
  • Multi-Channel Distribution
  • Question Library
  • Social Media Integration

Benefits

• Managers can convert reports to Word documents for customization/editing and print them to generate a paper version.

• Graphical checkmarks increase the size of radio buttons and checkboxes and improve usability on a mobile device.

• SurveyMethods lets users publish reports securely by adding an SSL feature which encrypts the data being transmitted.

• SurveyMethods eases data management by including a sort functionality which lists surveys in ascending/descending order by survey title, status and launch date.

• Survey Methods API is a RESTful API which enables customers to integrate with third-party applications such as ERP, CRM, Helpdesk, Hotel Reservation and HR platforms.

SurveyMethods FAQs

SurveyMethods FAQs

Below are some frequently asked questions for SurveyMethods.

Q. What type of pricing plans does SurveyMethods offer?

SurveyMethods offers the following pricing plans:

Starting from: US$15.00/month

Pricing model: Free, Subscription

Free Trial: Available

Basic: Free Advanced: $15 per month Professional: $49 per month Enterprise: Contact for quote

Q. What are the main features of SurveyMethods?

SurveyMethods offers the following features:

  • 360 Degree Feedback
  • Customizable Templates
  • Email Marketing
  • Multi-Channel Distribution
  • Question Library
  • Social Media Integration

Q. Who are the typical users of SurveyMethods?

SurveyMethods has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does SurveyMethods support?

SurveyMethods supports the following languages:

English

Q. What type of pricing plans does SurveyMethods offer?

SurveyMethods has the following pricing plans:

Free, Subscription

Q. Does SurveyMethods support mobile devices?

We do not have any information about what devices SurveyMethods supports

Q. What other apps does SurveyMethods integrate with?

SurveyMethods integrates with the following applications:

ActiveCampaign, Basecamp, BigCommerce, Mailchimp, Producteev, Shopify, Twitter, Wrike, Yammer, Zendesk

Q. What level of support does SurveyMethods offer?

SurveyMethods offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base