Intuit Field Service Management ES

Intuit Field Service Management ES

Enterprise field service management software

4.5/5 (16440 reviews)

Intuit Field Service Management ES Overview

What is Intuit Field Service Management ES?

Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians and receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.

With Intuit Field Service Management ES, users can schedule and assign work orders through the drag-and-drop interface. The dashboard gives users insight into each technician’s status, location, and assigned work orders. Users can also view the status and duration of each job, and the technician's travel time, arrival time, and hours clocked. Google Maps integration and GPS allow users to locate customer sites and track workers, enabling the minimization of travel time between jobs.

Intuit Field Service Management ES stores all customer, contact, and equipment information centrally, giving technicians access to available equipment and service histories before starting a job. Native mobile apps for Android and iOS let technicians receive work orders and schedules in real time while out in the field.

Intuit Field Service Management ES Overview

Pricing

Starting from
US$35.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.


Intuit Field Service Management ES Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Intuit Field Service Management ES screenshot: Users can manage all of their field service operations with Intuit Field Service Management ES
Intuit Field Service Management ES screenshot: Users can manage all of their field service operations with Intuit Field Service Management ES Intuit Field Service Management ES screenshot: Intuit Field Service Management ES integrates with QuickBooks Desktop Enterprise

Intuit Field Service Management ES Reviews

Intuit Field Service Management ES Reviews

Overall rating
4.5
/
5
Excellent
9685

Very good
5498

Average
991

Poor
154

Terrible
112

Value for Money
4.3
Features
4.4
Ease of Use
4.3
Customer Support
4.1
92% recommended this app
Amber elizabeth M.

Discount Bookkeeper in your pocket

I've used quickbooks as the administrator for several small businesses. It's a powerful tool that can even be useful for forecasting so long as you keep up to date with it.

In my own freelance business, I've started to use Quickbooks Self Employed which is not currently as useful as the Quickbooks I've used for small businesses, but the cost per year reflects the lessened capacity it offers.


Dr. joseph D.

Big improvement over the desktop version

The newer online version is two thumbs up. I had a CPA that recommended I go back to the program and very glad that I took his advice. The new streamlined format is exactly what I need for my business.


Verified Reviewer

I taught my brother over the phone!

I would and have recommended this product to anyone starting or operating a business for its ease of use. You do not need to be an accounting major or have years of bookkeeping knowledge to figure out how to use Quickbooks. If my brother can learn to use it, so can you.


Dina M.

Does the job...most of the time

I've used QB for 11 years now and been through several versions. Basically it does everything you need easily and with a fairly decent amount of logic. It is user friendly for a novice bookkeeper. That said, when it doesn't work; it doesn't work. And, here is the problem. Every 3 years, QB forces you to purchase the current version if you want to use their Bank Feeds feature. Every single time we've been forced to update our software, one or more of our company files become corrupted. Then we have problems...big problems as it stops communicating with our bank and payments can no longer be sent via the software (our primary method of paying bills). Obviously this is problematic; as is the lengthy and time consuming solution of repeated days of complaining and repeating your problems and answering same troubleshooting questions over and over again until finally getting passed up to a tech person who then comes on to try to fix it remotely...only to eventually determine that they need to take the file, rebuild it and send it back. If it happened once, I would shrug my shoulders and say, "Whatever". That it happens EACH AND EVERY time I've had to upgrade says something about the quality of the transition process. It quite frankly NEVER goes smoothly. The resolution process takes WEEKS--as long as 6 weeks at one point--so that the interface with the bank works properly. Ironically, the whole reason for doing the upgrade--to continue communicating with your bank--is the exact feature lost in the transition. It is very frustrating!!!

All that said, once it is set up and running, it is probably the best bookkeeping solution currently available...and head and shoulders better than their online version which I'm still fighting with after 5 months.


Andrew M.

Quickbooks is still the best for small business, despite its shortcomings

Overall, Quickbooks is great for small business, particularly those that have all employees on-site. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. That issue aside, Quickbooks is a great product after you get past the learning curve.


Amber elizabeth M.
Industry: Consumer Services
Company size: 2-10 Employees

Discount Bookkeeper in your pocket

Used Weekly for 2+ years
Reviewed on 4/6/2019
Review Source: Capterra

I've used quickbooks as the administrator for several small businesses. It's a powerful tool that can even be useful for forecasting so long as you keep up to date with it.

In my own freelance business, I've started to use Quickbooks Self Employed which is not currently as useful as the Quickbooks I've used for small businesses, but the cost per year reflects the lessened capacity it offers.

Pros

Not only does quickbooks make bookkeeping seem accessible to anyone with the slightest grasp of numbers, the apps make it easy to keep books up to date on the road.

It is only as useful as the the effort you put into the software. It's not exactly intuitive, but there are many resources to support you as you learn.

It's very easy to find a Quickbooks bookkeeper to work with that can support your business if it's not your speciality while making the transactions easy for both parties.

Specialty apps can add to the functionality of Quickbooks increasing the power of this software.

Cons

Because the detail pulled from the bank can sometimes be quite homogeneous, QBO will try to categorize "Wire" transactions or "checks" to the latest transaction payee. Creating rules to ignore the transactions is tedious and can be confusing to new users of the software that may not realize that its matching to previous transactions.

The new model of "tiering" users and how many functions they access seems a bit suspect to me, but so far, we have not reached any limits so I don't know how this will impact us, if at all.

Response from Intuit

Thanks so much for a detailed review, Amber! We're glad to hear you've been able to easily keep track of each aspect of your business, and other businesses you manage, all while on the go. You can count on us to be there for each business endeavor. We recommend this article that provides a detailed explanation of how to set up and use bank rules (https://quickbooks.intuit.com/learn-support/en-us/banking-topics/how-to-set-and-use-banking-rules-for-downloaded-transactions/00/186468). Additionally, this link offers info about adding, deleting, and changing user access within the account (https://quickbooks.intuit.com/learn-support/en-us/delete-users/add-delete-or-change-user-access/00/185920). You'll find a hyperlink in the same article that will take you to a list of different types of user roles.

Thanks for stopping by to leave a review!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Dr. joseph D.
Industry: Medical Practice
Company size: 2-10 Employees

Big improvement over the desktop version

Used Weekly for 2+ years
Reviewed on 17/3/2020
Review Source: Capterra

The newer online version is two thumbs up. I had a CPA that recommended I go back to the program and very glad that I took his advice. The new streamlined format is exactly what I need for my business.

Pros

I love the fact that I can check out, update and work all my financials from my ipad, phone and computer. I used to use the older Quickbooks desktop version years ago. I dumped it because it was really hard to use. I am a Chiropractor and not a CPA. The past couple of years we have been using the online version and it is exactly what I wanted/needed for the finances and my Chiropractic office.

Cons

The only problem that I had was, setting up the original accounts and Paypal. I did not set the original accounts up correctly. My bookkeeper fixed all this and explained it to me. From there everything worked out great. Except for the PayPal app. I am happy that I do not do much business through PayPal because it is the only account that I need to spend some real time with to reconcile and make sure I do not have duplicate transactions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Construction
Company size: 2-10 Employees

I taught my brother over the phone!

Used Daily for 2+ years
Reviewed on 12/2/2020
Review Source: Capterra

I would and have recommended this product to anyone starting or operating a business for its ease of use. You do not need to be an accounting major or have years of bookkeeping knowledge to figure out how to use Quickbooks. If my brother can learn to use it, so can you.

Pros

The home page is streamlined by tasks and makes it easy to move through the different modules; accounts payable, accounts receivable and payroll. Many years ago I chose Quickbooks Pro desktop for my brother when he started his own company. He was using the old "file the receipt" in a box method and then once a year giving his "files" to his CPA for tax purposes. This method was okay when he was working for someone else but when he started his own business he needed to have his bookkeeping computerized and asked me for help. I chose Quickbooks Pro because I was able to teach myself and used it often enough I knew I would be able to guide him over the phone ny using the icons on the home page. Without any previous bookkeeping or computer knowledge, he can now invoice his clients, post payments and reconcile his bank statements all by himself.

Even the payroll module is easy to use and navigate and with the right set up will calculate wages & taxes due. You just enter the employee hours and hit submit. You can then print paychecks or with the enhanced version use direct deposit. It helps keep you government compliant by letting you know when taxes and reports are due and lets you submit reports and pay taxes through the payroll module.

Cons

I do find the enhanced payroll through Quickbooks to be little pricey since you have to pay a yearly fee, a monthly fee and a per employee fee each payroll but it is a full-service payroll option and about as much as using an outside service.

One of the features I find to be annoying is the customize report option. There are so many fields you can choose in the customize your report option that just will not populate with any information and you end up with empty columns. It would be better if only usable fields be listed in customize report instead of every available field found anywhere in Quickbooks. If you can't use them, lose them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Dina M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Does the job...most of the time

Used Daily for 2+ years
Reviewed on 12/4/2017
Review Source: Capterra

I've used QB for 11 years now and been through several versions. Basically it does everything you need easily and with a fairly decent amount of logic. It is user friendly for a novice bookkeeper. That said, when it doesn't work; it doesn't work. And, here is the problem. Every 3 years, QB forces you to purchase the current version if you want to use their Bank Feeds feature. Every single time we've been forced to update our software, one or more of our company files become corrupted. Then we have problems...big problems as it stops communicating with our bank and payments can no longer be sent via the software (our primary method of paying bills). Obviously this is problematic; as is the lengthy and time consuming solution of repeated days of complaining and repeating your problems and answering same troubleshooting questions over and over again until finally getting passed up to a tech person who then comes on to try to fix it remotely...only to eventually determine that they need to take the file, rebuild it and send it back. If it happened once, I would shrug my shoulders and say, "Whatever". That it happens EACH AND EVERY time I've had to upgrade says something about the quality of the transition process. It quite frankly NEVER goes smoothly. The resolution process takes WEEKS--as long as 6 weeks at one point--so that the interface with the bank works properly. Ironically, the whole reason for doing the upgrade--to continue communicating with your bank--is the exact feature lost in the transition. It is very frustrating!!!

All that said, once it is set up and running, it is probably the best bookkeeping solution currently available...and head and shoulders better than their online version which I'm still fighting with after 5 months.

Pros

Easy to learn; easy to use

Cons

Poor customer service
Upgrades always cause problems with bank feeds

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Andrew M.
Industry: Accounting
Company size: Self Employed

Quickbooks is still the best for small business, despite its shortcomings

Used Daily for 6-12 months
Reviewed on 11/2/2020
Review Source: Capterra

Overall, Quickbooks is great for small business, particularly those that have all employees on-site. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. That issue aside, Quickbooks is a great product after you get past the learning curve.

Pros

Quickbooks is universally known, compatible with many banks and third-party apps, and can be quite helpful for small businesses. You can customize reports, memorize transactions, and make use of many other time-saving features. Once you get comfortable, you can very quickly manage your accounting and see where your business stands. Also, since it is so popular, there are numerous websites that share helpful tips and tricks.

Cons

There is a steep learning curve for most users. You will not feel comfortable with it for the first few months. Since it is so popular, however, you can search for nearly any task and find several websites that explain how to perform a task. As a CPA, sometimes I just wanted to see the transaction behind the curtain and it can be difficult to see that. Also, remote access for an external accountant or off-site employees is cumbersome and can require paid assistance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 16,440 user ratings
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Intuit Field Service Management ES Pricing

Intuit Field Service Management ES Pricing

Starting from
US$35.00/month
Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Value for Money
4.3/5
Based on 16,440 user ratings
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Intuit Field Service Management ES Features

Intuit Field Service Management ES Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 16,440 user ratings
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Categories

Additional information for Intuit Field Service Management ES

Additional information for Intuit Field Service Management ES

Key features of Intuit Field Service Management ES

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Intuit Field Service Management ES FAQs

Intuit Field Service Management ES FAQs

Below are some frequently asked questions for Intuit Field Service Management ES.

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following pricing plans:

Starting from: US$35.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on the number of users required. 1-10 users: $35/user/month. 11-40 users: $31/user/month. 41-101 users: $28/user/month.

Q. What are the main features of Intuit Field Service Management ES?

Intuit Field Service Management ES offers the following features:

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Q. Who are the typical users of Intuit Field Service Management ES?

Intuit Field Service Management ES has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Intuit Field Service Management ES support?

Intuit Field Service Management ES supports the following languages:

English

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES has the following pricing plans:

Subscription

Q. Does Intuit Field Service Management ES support mobile devices?

Intuit Field Service Management ES supports the following devices:

Android, iPhone, iPad

Q. What other apps does Intuit Field Service Management ES integrate with?

Intuit Field Service Management ES integrates with the following applications:

QuickBooks Enterprise

Q. What level of support does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following support options:

Online Support, Phone Support