Intuit Field Service Management ES

Intuit Field Service Management ES

Enterprise field service management software

4.5/5 (14750 reviews)

Intuit Field Service Management ES Overview

Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians and receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.

With Intuit Field Service Management ES, users can schedule and assign work orders through the drag-and-drop interface. The dashboard gives users insight into each technician’s status, location, and assigned work orders. Users can also view the status and duration of each job, and the technician's travel time, arrival time, and hours clocked. Google Maps integration and GPS allow users to locate customer sites and track workers, enabling the minimization of travel time between jobs.

Intuit Field Service Management ES stores all customer, contact, and equipment information centrally, giving technicians access to available equipment and service histories before starting a job. Native mobile apps for Android and iOS let technicians receive work orders and schedules in real time while out in the field.

Pricing

Starting from
US$35.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Intuit Field Service Management ES Reviews

Overall rating
4.5/5
93% positive reviews
8597
Excellent
5048
Very good
887
Average
132
Poor
86
Terrible
Beverly W.

QUICKBOOKS IS AWESOME

Used Daily for 2+ years
Reviewed on 12/9/2019
Review Source: Capterra

My overall experience has been great I would definitely recommend this company to anyone.

Pros

Quick books has a very easy to understand app & website to manage all your business needs.I deal with a lot of truck drivers on a daily bases and Ifta tax tracking has always been a hassle,but not with quick books.They allow you to add mileage & fuel cost to better estimate quarterly taxes.You also received discounts on tax preparation software.

Cons

I honestly don’t have anything bad to say about quickbooks.The only thing I suggest is that they partner with more companies to offer customers discounts.

Response from Intuit

Great review, Beverly! Hearing how easy and helpful QuickBooks has been to you and your company is music to our ears. We'll continue to be there to assist with all of your mileage and cost tracking, and tax prep for years to come. For more info on ways we're working to provide even more features and functionality to you, we recommend checking out our Blog: https://intuit.me/2L2zqTv

Cheers to continued success!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Lynn B.

Almost flawless functionality

Used Weekly for 2+ years
Reviewed on 9/9/2019
Review Source: Capterra

My experience with Quickbooks has been great overall. Have had a few glitches now and again, but (knock wood) it's been working fine for years now. I like the ability to search by client, to print various reports for clients, taxes, etc., and to easily keep track of client retainers. I have not used this software for billing, so I can't really give an opinion. I tried it out, but didn't have the patience to figure it out with respect to legal billing.

Pros

Quickbooks serves its purpose for me very well as banking software. It keeps track of the checkbook and prints professional-looking checks. I also use it for bookkeeping purposes come tax season by printing out expense reports to see all of my potential tax deductions. It is also pretty good with searching for specific transactions. I do make sure my client name is in the memo field, otherwise I have had trouble searching with other fields (probably "user-error"). It is great for keeping track of client funds, which is essential as an attorney who collects retainers from clients. Reports are also required for client funds/retainers, and they are easy to prepare and print with Quickbooks. Reports are a little complicated because there are so many to choose from, but once you know which ones are actually useful, they are great.

Cons

Intuit has been very clear that they will no longer support my version of Quickbooks. I had no need to update otherwise, so I am working with a version that I can no longer get any assistance with if anything goes wrong. Also, the back-up data files do not sync with my cloud software for some reason, so there is always an error message in that regard on my cloud software (which I cannot get any help with because I have an outdated version). The search engine is workable, but I have learned to put the client's name in the memo field for every transaction so I know how to get an accurate list of transactions for a client.

Response from Intuit

Organization is key for any business, so it's great to know you've been able to keep track of your banking, bookkeeping, and tax aspects all in one space, Lynn! We appreciate you being a loyal member of the QuickBooks family and you can count on the software to help lighten your workload for years to come. If you do decide you'd like to update your account, this article is a great place to start (https://quickbooks.intuit.com/learn-support/en-us/update-products/update-to-the-latest-release-of-quickbooks-desktop/01/203221). For additional resources and helpful advice from fellow users and QuickBooks Team members, we recommend checking out the Community (https://community.intuit.com/).

Thank you for review!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Great features for the price point

Used Daily for 2+ years
Reviewed on 18/8/2019
Review Source: Capterra

Good experience. Hassle free software. Accounting and invoicing is straight forward.

Pros

Very cheap (they give you more discounts if you wait it out before renewal). Its got most of the accounting functionalities from invoicing to inventory to taxation and cost management. Highly recommended for a small-med organisation.

Cons

The 'Sent from Quick-books as displayed (in big bold) in each mail. Really dislike it.
Also, you can't generate invoices which have already been paid for- you need to generate cash receipt--but cash receipts mess with the accounting as revenues are calculated from invoicing. All invoices go with a pay now button. This is the biggest issues we face.

Response from Intuit

We strive to provide easy to use tools to manage each accounting aspect. It's great to know we've been able to share the workload and help out with invoicing, inventory, taxes, and cost management! For additional tips and tricks on ways to use your account, we recommend checking out the Community (https://community.intuit.com/). You can also find out more about how we're working to offer advanced features and improved functionality by viewing our Blog (https://intuit.me/2L2zqTv).

Thanks for a great review!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Anthony C.

A wonderful accounting tool for startups and growing businesses. Customer support is nothing to writ

Used Daily for 1+ year
Reviewed on 16/8/2019
Review Source: Capterra

It's a great accounting software, but charges and customer service could frustrate you

Pros

I like how QuickBooks has an aesthetic and user friendly interface that makes it relatively easy to navigate.
It drastically reduces the amount of work and time I have to expend on basic accounting operations. Its Integrated tools help me draft invoices, keep an eye on financial reports, track my business revenues, costs and expenses very easily.
With QuickBooks online, producing financial reports is a matter of just a few clicks as a user finds it easy to create sales receipts and estimates in minutes producing instant accounting reports.

Cons

Adding transactions from bank feeds can be very time-consuming because there's no functional flexible way of entering transactions from bank feeds. Sometimes I have to visit a transaction twice to get all the data and coding in the right order.
Another sticking point is that there’s no way for me to sync QuickBooks Online with QuickBooks Desktop or vice versa.
Intuit's lack or inadequacy of professional support is a big weakness. You often have to be on hold for a really long time before speaking with a support staff, and even after you do, sometimes they're unable to solve your problem.

Response from Intuit

Saving you time by providing the tools you need to get the job done is our number one goal, Anthony. We're thrilled to know this has been achieved for you! You can continue to rely on us for all of your invoicing, reporting, and revenue tracking needs. For more info on adding downloaded back transactions, we recommend this article (https://quickbooks.intuit.com/learn-support/en-us/bank-feeds/download-match-and-categorize-your-bank-transactions-in/00/185637). As an alternative way to find the support you need, we invite you to browse our other Community articles. If you can find exactly what you're looking for, you can post your own unique questions and receive helpful advice from fellow users and QuickBooks Team members (https://community.intuit.com/).

Thanks for stopping by to leave a review.
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Karen R.

Quickbooks: Perfect for small businesses; requires minimal accounting background; cost efficient

Used Daily for 2+ years
Reviewed on 22/8/2019
Review Source: Capterra

QuickBooks is perfect for a small business without extensive accounting knowledge to manage and track financial aspects of their business. With the online payroll tax reports available as well as year end W2's and 1099's, it is very easy to handle monthly, quarterly, and year end tax reporting with an affordable subscription . The con is that it is a "one size fits all" and does not offer enough ability to customize to a specific business.

Pros

QuickBooks is the most popular software on the market due to it's ease of use, and it's cost efficiency. A beginner with computer literacy and basic financial knowledge can set up a company and post transactions with little or no support assistance. Printing needed month end reports such as Profit & Loss Statements, Balance Sheets, Job Costs, etc. is simple and requires minimal steps to accomplish. With the online subscription, payroll is quick and easy including payroll tax reports. The ability to send our CPA a year end report for filing taxes is a major plus.

Cons

While QuickBooks is the easiest accounting software to use, I prefer more detailed accounting applications. I have in-depth accounting knowledge and would prefer to have a company specific design rather than a cookie cutter one size fits all. While I like the financial reports with QuickBooks, I really don't like the Payroll report designs. Previous accounting software that I used offered a much better layout for payroll reports which offered a quick view of employee wages and deductions. QB's report has too many wasted columns in the P/R report and it takes a lot of time for me to customize the report to the information that I want. There are also functions that are not available in QB such as easy posting of "cash advances" to employees which is something used frequently by the company I work with.

Response from Intuit

We love knowing you've been able to count on us for your reporting, tracking, and payroll needs, Karen! Providing the tools to make your job easier is our number one goal. For additional info on customizing reports, we recommend this article (https://quickbooks.intuit.com/learn-support/en-us/run-reports/customize-your-financial-reports/00/186382). To stay in the know on how we're working to improve, we invite you to take a look at our Blog (https://intuit.me/2L2zqTv).

Thanks for a great review!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Intuit Field Service Management ES Pricing

Starting from
US$35.00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Intuit Field Service Management ES Features

  • Inventory Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customisable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Intuit Field Service Management ES

Key features of Intuit Field Service Management ES

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Intuit Field Service Management ES FAQs

Below are some frequently asked questions for Intuit Field Service Management ES.

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following pricing plans:

Starting from: US$35.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Q. What are the main features of Intuit Field Service Management ES?

Intuit Field Service Management ES offers the following features:

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Q. Who are the typical users of Intuit Field Service Management ES?

Intuit Field Service Management ES has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Intuit Field Service Management ES support?

Intuit Field Service Management ES supports the following languages:

English

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES has the following pricing plans:

Subscription

Q. Does Intuit Field Service Management ES support mobile devices?

Intuit Field Service Management ES supports the following devices:

Android, iPhone, iPad

Q. What other apps does Intuit Field Service Management ES integrate with?

Intuit Field Service Management ES integrates with the following applications:

QuickBooks Enterprise

Q. What level of support does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following support options:

Online Support, Phone Support