--- description: Learn how Swell can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Swell Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Swell](/software/118523/swell-cx) # Swell Canonical: https://www.getapp.ie/software/118523/swell-cx Page: 1 / 16\ Next: [Next page](https://www.getapp.ie/software/118523/swell-cx?page=2) > Swell is the AI-powered patient experience agent for DSOs, MSOs, and PE-backed specialty groups. We unify reviews, patient surveys, employee feedback, and healthcare listings into one system that reads every signal, responds in your brand voice, surfaces what's working, and flags what's not — across > > Verdict: Rated **4.6/5** by 357 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Swell \- Review Automation - Reputation Management - Patient Feedback Surveys - Net Promoter Score (NPS) - Employee Feedback Management - Review Solicitation - Review response management \& automation ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 357 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Swell CX - **Location**: Cottonwood Heights, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Swell for volume pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Scheduling - CRM - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Templates ## Integrations (80 total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Review Management Software](https://www.getapp.ie/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.ie/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) - [Reputation Management Software](https://www.getapp.ie/directory/873/reputation-management/software) - [Customer Satisfaction Software](https://www.getapp.ie/directory/1029/customer-satisfaction/software) - [Patient Engagement Software](https://www.getapp.ie/directory/1359/patient-engagement/software) ## Alternatives 1. [Trustpilot](https://www.getapp.ie/software/113149/trustpilot) — 4.5/5 (1204 reviews) 2. [TrueReview](https://www.getapp.ie/software/2043135/truereview) — 5.0/5 (152 reviews) 3. [Birdeye](https://www.getapp.ie/software/112535/birdeye) — 4.7/5 (704 reviews) 4. [Yotpo](https://www.getapp.ie/software/91286/yotpo) — 4.5/5 (376 reviews) 5. [GiveMe5.ai](https://www.getapp.ie/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) ## Reviews ### "Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way." — 5.0/5 > **Mallory** | *12 April 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review \& reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google \& Facebook - a dashboard that displays all of your business' reviews - customizable email \& sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy\! > > **Cons**: There are a lot of tools built into this software, and I want for them ALL to be used\! My only fear is that businesses won't utilize the software to its full potential. > > Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business. ----- ### "Worth Every Single Penny and All Small Businesses Should Use This Product" — 5.0/5 > **Max** | *13 May 2022* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished. > > **Cons**: Does not yet work with some of the most important review sites that are specific to my industry (legal services). > > I have had no problems with customer service, i have had only a few reasons to contact customer service, my experience is only positive. ----- ### "Product does the trick" — 3.0/5 > **Tyler** | *15 November 2023* | Automotive | Recommendation rating: 4.0/10 > > **Pros**: Swell is super easy to use and works quite well. It produces pretty solid results when used. > > **Cons**: Their customer service is pretty awful and the sneaky wording in their contracts AUTO RENEW without heads up of any kind. Thats a bit greasy. ----- ### "We love SwellCX" — 5.0/5 > **Jack** | *15 August 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform. > > **Cons**: We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay. > > We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward. ----- ### "If you are not using Swell for review management, you are missing out\!" — 5.0/5 > **Lindsay** | *9 May 2022* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer. > > **Cons**: Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation. > > I have had a good experience overall with Swell. ----- Page: 1 / 16\ Next: [Next page](https://www.getapp.ie/software/118523/swell-cx?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/118523/swell-cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data