---
description: Learn how SmileBack can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SmileBack Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [SmileBack](/software/118559/smileback)

# SmileBack

Canonical: https://www.getapp.ie/software/118559/smileback

Page: 1 / 3\
Next: [Next page](https://www.getapp.ie/software/118559/smileback?page=2)

> SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.
> 
> Verdict: Rated **4.9/5** by 35 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SmileBack

• Instant Feedback:
Get instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty

• Analysis + Reporting:
Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients

• Take Action:
Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 35 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConnectWise
- **Location**: Tampa, US
- **Founded**: 1982

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Pricing is based on the total number of your staff that are working on your service tickets.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customisable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis

## Integrations (11 total)

- Autotask PSA
- BrightGauge
- CloudRadial
- ConnectWise PSA
- Dropbox Business
- Freshdesk
- Kaseya BMS
- Microsoft Teams
- Slack
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software)
- [Customer Satisfaction Software](https://www.getapp.ie/directory/1029/customer-satisfaction/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4079 reviews)
2. [SurveyMonkey](https://www.getapp.ie/software/2371/surveymonkey) — 4.6/5 (10448 reviews)
3. [Trustpilot](https://www.getapp.ie/software/113149/trustpilot) — 4.5/5 (1204 reviews)
4. [Jotform](https://www.getapp.ie/software/10191/jotform-4-0) — 4.7/5 (2871 reviews)
5. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1777 reviews)

## Reviews

### "An effective CSAT tool" — 4.0/5

> **Tony** | *4 October 2018* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: It's nice and easy to use, both from our and customers' perspective. We've only been using it for two months, and have seen response rate from single digit with our previous tool to 23% in the first month and now sitting around 39%.
> 
> **Cons**: Notes added by us to the reviews are not synchronised to our PSA - ConnectWise. This is a major oversight.

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### "Great tool for feedback" — 5.0/5

> **Eric** | *2 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The setup was very simple and quick.  We love how easy it is for our clients to give us feedback on our service.
> 
> **Cons**: I wanted a NPS tool and they are developing one.  I have no other complaints.

-----

### "Simple and Intuitive" — 5.0/5

> **Andrew** | *2 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to implement and works great with Brightgauge.  Very pleased with this product.
> 
> **Cons**: Nothing.  This is a pretty straightforward product.

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### "Smileback is excellent for providing real-time customer sentiment" — 5.0/5

> **Gavin** | *4 October 2018* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The real-time reporting, integration with our PSA and the benchmarking information provided.
> 
> **Cons**: We would like to be able to do a bit more to brand the buttons in our brand colours.
> 
> It has increased the amount of customer feedback by 1000%. It is easy for a customer to say if they were happy or not with the service provided. Poor feedback can be actioned immediately.

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### "Smileback is great" — 5.0/5

> **RICHARD** | *11 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Timely responses to customer issues. This was problematic before.
> 
> **Cons**: There are no cons to using Smileback. None.

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Next: [Next page](https://www.getapp.ie/software/118559/smileback?page=2)

## Links

- [View on GetApp](https://www.getapp.ie/software/118559/smileback)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/118559/smileback> |
| de-AT | <https://www.getapp.at/software/118559/smileback> |
| en | <https://www.getapp.com/customer-management-software/a/smileback/> |
| en-AE | <https://www.getapp.ae/software/118559/smileback> |
| en-AU | <https://www.getapp.com.au/software/118559/smileback> |
| en-CA | <https://www.getapp.ca/software/118559/smileback> |
| en-GB | <https://www.getapp.co.uk/software/118559/smileback> |
| en-IE | <https://www.getapp.ie/software/118559/smileback> |
| en-NZ | <https://www.getapp.co.nz/software/118559/smileback> |
| en-SG | <https://www.getapp.sg/software/118559/smileback> |
| en-ZA | <https://www.getapp.za.com/software/118559/smileback> |
| es | <https://www.getapp.es/software/118559/smileback> |
| es-CL | <https://www.getapp.cl/software/118559/smileback> |
| es-CO | <https://www.getapp.com.co/software/118559/smileback> |
| es-MX | <https://www.getapp.com.mx/software/118559/smileback> |
| fr | <https://www.getapp.fr/software/118559/smileback> |
| fr-BE | <https://fr.getapp.be/software/118559/smileback> |
| fr-CA | <https://fr.getapp.ca/software/118559/smileback> |
| nl | <https://www.getapp.nl/software/118559/smileback> |
| nl-BE | <https://www.getapp.be/software/118559/smileback> |

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