About Passportal

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

Pricing starting from:

US$18.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Antigua & Barbuda, Argentina, Austria, Australia, Barbados, Belgium, Brazil, Bahamas, Canada, Switzerland, Costa Rica, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, France, United Kingdom, Greenland, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Mexico, Malaysia, Netherlands, Norway, New Zealand, Puerto Rico, Portugal, Sweden, Singapore, United States, British Virgin Islands, US Virgin Islands, South Africa

Supported Languages

English

Pricing starting from:

US$18.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Passportal Software - N-able Passportal Dashboard.
Passportal Software - N-able Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login.
Passportal Software - N-able Passportal Credentials Management view.
Passportal Software - N-able Passportal + Documentation Manager asset template example.
Passportal Software - N-able Passportal + Documentation Manager Data Asset Tracking.
Passportal Software - N-able Passportal Site Password Management as a Service | add-on feature.
Passportal Software - N-able Passportal Blink Self-Service Password Reset application | add-on feature.
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Passportal video
Passportal Software - N-able Passportal Dashboard. Passportal Software - N-able Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login. Passportal Software - N-able Passportal Credentials Management view. Passportal Software - N-able Passportal + Documentation Manager asset template example. Passportal Software - N-able Passportal + Documentation Manager Data Asset Tracking. Passportal Software - N-able Passportal Site Password Management as a Service | add-on feature. Passportal Software - N-able Passportal Blink Self-Service Password Reset application | add-on feature.

Features

Total features of Passportal: 39

  • Access Certification
  • Access Control
  • Access Controls/Permissions
  • Access Management
  • Active Directory Integration
  • Alerts/Notifications
  • Application Security
  • Audit Management
  • Audit Trail
  • Authentication
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Customisable Branding
  • Employee Database
  • Mobile Access
  • Multi-Factor Authentication
  • Network Security Software
  • Password Generator
  • Password Management
  • Password Protection
  • Password Synchronisation
  • Privileged Account Management
  • Real Time Notifications
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Secure Data Storage
  • Secure Login
  • Secure Password Sharing
  • Self Service Portal
  • Self-Service Access Request
  • Third Party Integrations
  • Two-Factor Authentication
  • Unified Directory
  • User Management
  • User Provisioning
  • Vulnerability Protection

Alternatives

IT Glue

4.6
#1 Alternative to Passportal
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation...

LastPass

4.7
#2 Alternative to Passportal
LastPass provides secure password management. LastPass is the most convenient way for businesses to improve their...

Secret Server Password Manager

4.6
#3 Alternative to Passportal
Secret Server Password Manager is a privileged access and passwords management platform designed to help IT admins and...

Passly

4.1
#4 Alternative to Passportal
Passly is an identity and access management software designed to help businesses of all sizes handle employee access to...

Reviews

Overall rating

4.4 /5
(87)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.4/5

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Showing 5 reviews of 87
Suhailah S. Suhailah S.
Overall rating
  • Industry: Retail
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Passportal manage password easily

Reviewed on 7/7/2021

Pros

Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.

Cons

I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Has potential but not there yet

Reviewed on 25/7/2019

We used Thycothic Secret Server for password management and SharePoint for documentation. We were...

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Pros

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Alternatives Considered

IT Glue

Reasons for Choosing Passportal

SS was on-prem and its mobile app sucks.

Reasons for Switching to Passportal

As mentioned before, IT Glue reps (Kaseya in general) are jerks. They invent offers that last until "this Friday" to try to force the sale and when you are ready to sign in, there is a lots of add-ins to the final price; and they try to lock you up for three or more years.
Michael F. Michael F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

From implementation to party of our daily rotation

Reviewed on 20/8/2019

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The...

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

Cost and it covered the main function we need it for
Jason P. Jason P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zero Complaints

Reviewed on 25/7/2019

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where...

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Alternatives Considered

MSP Manager, IT Glue and Microsoft Teams

Reasons for Choosing Passportal

Both our prior "note" taking system and then our ticketing tool that includes many features for customer documentation within it were a bit clunky to use in practice. Now that SolarWinds has acquired Passportal, I'm hoping they plan to integrate it with MSP Manager so we can benefit from both products equally.

Switched From

Evernote Teams

Reasons for Switching to Passportal

We were attempting to transition to MSP Manager, and our documentation didn't quite fit the platform. It helped in some cases, but not in many other areas. Ultimately, we didn't utilize it daily as we should have. Many people recommended IT Glue, but Passportal offered the nicer package of reselling to clients. Teams+OneNote was an option we considered, but it would have been more akin to Evernote and I knew we needed a system better capable of "relating" bits of data together for a client.
Andrew F. Andrew F.
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pretty good so far.

Reviewed on 7/10/2019

Being able to collect user passwords from my team automatically without us having to remember to...

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Alternatives Considered

IT Glue

Reasons for Choosing Passportal

Confluence didn't have any way of automatically capturing our passwords as we put them in or give us a secure tool for giving our customers to manage their passwords.

Switched From

Confluence

Reasons for Switching to Passportal

It's distributed through Pax8, not developed in Australia, and we already use N-Central and wanted the integration between Passportal and our RMM.
Showing 5 reviews of 87 Read all reviews

Passportal FAQs

Below are some frequently asked questions for Passportal.

Passportal offers the following pricing plans:

Contact SolarWinds Passportal for pricing information and to request a product demo.

Passportal has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Passportal supports the following languages:

English

Passportal supports the following devices:

Android (Mobile), iPhone (Mobile)

Passportal integrates with the following applications:

Autotask PSA, ConnectWise Automate, ConnectWise Control, ConnectWise Fortify, ConnectWise Manage, Kaseya BMS, Kaseya VSA, Liongard, N-central, NinjaOne (formerly NinjaRMM), RMM

Passportal offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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