OrderWise Overview

What is OrderWise?

OrderWise is an end-to-end ERP (enterprise resource planning) and WMS (warehouse management system) solution, which helps enterprises manage the entire lifecycle of commercial and financial operations through stock control, a built-in CRM, businesses intelligence, manufacturing management, accounting and more. It allows users to access the platform on mobile devices to automate work orders, stock takes, goods receipt and stock movements.

Key features of OrderWise include warehouse management, a customer database, list maintenance, remote order entry, contract pricing, manufacturing planning, reporting/analytics, integrated business operations and barcode scanning. The ERP solution lets users keep track of logistics and EDI orders, monitor emerging trends, and increase workforce efficiency to drive business growth. Plus, it provides business intelligence using reports based on sales data and allows users to share them across team members.

OrderWise enables firms to manage digital records and store VAT returns documents in a unified database for future reference, ensuring compliance with government regulations. Integration with courier systems helps determine suitable delivery methods based on various factors such as outgoing orders, volume, height and destination countries.

OrderWise Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Wise Software for pricing details.


OrderWise Features

Devices
Business size
S M L
Markets
United States
Supported Languages
Danish, Dutch, English, Finnish, French and 5 others, Hebrew, Hungarian, Irish, Norwegian, Swedish

Media

OrderWise pipeline color coding screenshot
OrderWise video OrderWise screenshot: OrderWise pipeline color coding screenshot

OrderWise Reviews

OrderWise Reviews

Overall rating
4.3
/
5
Excellent
11

Very good
6

Average
2

Poor
0

Terrible
1

Value for Money
3.7
Features
4.3
Ease of Use
4
Customer Support
4.2
85% recommended this app
Verified Reviewer

Automate your core business processes

Great company to deal with and the interactions have been positive throughout over the last 7 years.


Richard N.

Next Level Software

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.

We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business.

The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours.

We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities.

Without hesitation we recommend OrderWise to stockholding businesses.


Freddie H.

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their sales guys seem pretty good, but you never deal with them again.


Suzanne P.

Revolutionised our business

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.


Duncan M.

OrderWise ERP

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.


Verified Reviewer
Industry: Retail
Company size: 11-50 Employees

Automate your core business processes

Used Daily for 2+ years
Reviewed on 13/11/2019
Review Source: Capterra

Great company to deal with and the interactions have been positive throughout over the last 7 years.

Pros

Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.

Cons

Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need.

Response from Wise Software

Hi,

Thanks for taking the time to leave a review of OrderWise. We are proud of the flexibility our software offers and are pleased you have been able to see the benefits of the many features & functionality available!

We appreciate your feedback and will pass this to our Development department.

Kind regards,
The OrderWise Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Richard N.
Industry: Wholesale
Company size: 51-200 Employees

Next Level Software

Used Daily for 2+ years
Reviewed on 26/11/2019
Review Source: Capterra

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.

We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business.

The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours.

We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities.

Without hesitation we recommend OrderWise to stockholding businesses.

Pros

Forward thinking company
All in one business management system
Adaptable
Modular
Quick support response times

Cons

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Response from Wise Software

Hi Richard,

Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team.

It's great to hear of the success your business has seen since going live with OrderWise!

We look forward to continuing to work together, as well as providing further updates which will benefit your business.

Many thanks,
The OrderWise Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Freddie H.
Industry: Automotive
Company size: 2-10 Employees

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

Used Daily for 2+ years
Reviewed on 13/1/2021
Review Source: Capterra

I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their sales guys seem pretty good, but you never deal with them again.

Pros

Difficult to say at the moment with the ever increasing costs.
They have quite a lot of integration options - so long as you are willing to pay.

Cons

Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat.
Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat.
Nobody is responsible for what goes on.
Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly.
The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again.
Prices increase all the time and seem to be made up in a lot of cases.
Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time.
The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong.
We have orders that cannot be deleted from the system and nobody knows why.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Suzanne P.
Industry: Retail
Company size: 11-50 Employees

Revolutionised our business

Used Daily for 6-12 months
Reviewed on 23/9/2019
Review Source: Capterra

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Response from Wise Software

Hi Suzanne,

Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams.

We look forward to continuing to work together as your business grows.

Many thanks,
The OrderWise Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Duncan M.
Industry: Wholesale
Company size: 51-200 Employees

OrderWise ERP

Used Daily for 2+ years
Reviewed on 21/11/2019
Review Source: Capterra

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform.
It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Response from Wise Software

Hi Duncan,

Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service.

We have passed on your requirements regarding the manufacturing pipeline to the CSM team.

Once again, thank you and we look forward to continuing to work with Candle Shack.

Kind regards,
The OrderWise Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.3/10
Based on 20 user ratings
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OrderWise Pricing

OrderWise Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Wise Software for pricing details.

Contact Wise Software for pricing details.

Value for Money
3.7/5
Based on 20 user ratings
Compare value for money rating with alternatives
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OrderWise Features

OrderWise Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 20 user ratings
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Categories

Additional information for OrderWise

Additional information for OrderWise

Key features of OrderWise

  • Accounting Integration
  • Channel Management
  • Commission Management
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Data Synchronization
  • Demand Planning
  • Distribution Management
  • Electronic Data Interchange
  • Email Marketing
  • Employee Management
  • Enterprise Asset Management
  • Financial Management
  • Forecasting
  • Inventory Management
  • Inventory Optimization
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Tracking
  • Procurement Management
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Tax Management
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Status Tracking
  • Supplier Management
  • Transportation Management
  • Warehouse Management
  • Workflow Management
  • eCommerce

OrderWise FAQs

OrderWise FAQs

Below are some frequently asked questions for OrderWise.

Q. What type of pricing plans does OrderWise offer?

OrderWise offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Wise Software for pricing details.

Q. What are the main features of OrderWise?

OrderWise offers the following features:

  • Accounting Integration
  • Channel Management
  • Commission Management
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Data Synchronization
  • Demand Planning
  • Distribution Management
  • Electronic Data Interchange
  • Email Marketing
  • Employee Management
  • Enterprise Asset Management
  • Financial Management
  • Forecasting
  • Inventory Management
  • Inventory Optimization
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Tracking
  • Procurement Management
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Tax Management
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Status Tracking
  • Supplier Management
  • Transportation Management
  • Warehouse Management
  • Workflow Management
  • eCommerce

Q. Who are the typical users of OrderWise?

OrderWise has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does OrderWise support?

OrderWise supports the following languages:

Danish, Dutch, English, Finnish, French, Hebrew, Hungarian, Irish, Norwegian, Swedish

Q. What type of pricing plans does OrderWise offer?

OrderWise has the following pricing plans:

Subscription

Q. Does OrderWise support mobile devices?

OrderWise supports the following devices:

Android

Q. What other apps does OrderWise integrate with?

OrderWise integrates with the following applications:

ACCOUNTS, FedEx Ship Manager, InterLink, Magento Commerce, Parcelhub Shipping, QuickBooks Online Advanced, Shopify, WooCommerce, Worldpay

Q. What level of support does OrderWise offer?

OrderWise offers the following support options:

Phone Support, Online Support, Knowledge Base