About tawk.to

tawk.to is a cloud-based live chat and messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, and monitor customer communication via customizable pages.

Key features of tawk.to include real-time monitoring, native mobile apps, customizable widgets, a built-in ticketing system, canned shortcuts, desktop/mail notifications, data encryption, and custom tabs. The platform's domain restriction functionality allows users to control access through selective domains, websites, or IP. tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement. tawk.to offers a white-label solution, letting users create personalized widgets and emails with custom branding.

tawk.to includes an interactive dashboard which provides valuable insight into visitors, chats, page views, and more, via graphs and historical analytics. The platform integrates with various third-party applications and platforms including WordPress, Joomla, PrestaShop, Trakdesk, Weebly, Wix, Zencart, Cayzu, and Cloudflare.

Pricing starting from:

US$0.00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to tawk.to

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Brazil, Canada, China, Germany , India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$0.00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to tawk.to

Images

tawk.to Software - tawk.to custom branding screenshot
tawk.to Software - tawk.to customer interaction screenshot
tawk.to Software - tawk.to history screenshot
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tawk.to video
tawk.to Software - tawk.to custom branding screenshot
tawk.to Software - tawk.to customer interaction screenshot
tawk.to Software - tawk.to history screenshot

Features

Total features of tawk.to: 28

  • API
  • Activity Dashboard
  • Auto-Responders
  • Canned Responses
  • Chat/Messaging
  • Customer History
  • Customisable Branding
  • File Sharing
  • File Transfer
  • Geotargeting
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Support Ticket Management
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Visitor Tracking

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Reviews

Overall rating

4.6 /5
(285)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.4/5

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Showing 5 reviews of 285
David
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best live chat software and there is no upfront cost!

Reviewed on 10/3/2022

It’s a great service that I would happily recommend to anyone looking to support their website...

It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.

Pros

Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.

Cons

Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.

Alternatives Considered

LiveAgent and Freshchat

Reasons for Switching to tawk.to

Cost, ease of setup, and mobile app for agents were the main driving points for us.
Boris
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Impressive and free

Reviewed on 11/3/2021

We use tawk.to as our main recommendation to clients who need a good chat system for their website....

We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Pros

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Cons

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

Alternatives Considered

LiveAgent

Reasons for Choosing tawk.to

Because tawk.to is free and as feature-rich as LiveChat.

Switched From

LiveChat
Antonio
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The best free chat option to integrate with your website

Reviewed on 10/2/2021

I started using tawk.to as my go to solution for all the clients that needed a chat system. I used...

I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Pros

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Cons

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

Alternatives Considered

LiveChat, Olark, Pure Chat and Zendesk Suite

Reasons for Choosing tawk.to

Tawk.to is free and will be as long as they exist. They also had options that competitors we used before did not have, so it was not a hard decision to switch.

Switched From

LiveChat

Reasons for Switching to tawk.to

We checked many competitors, but the fact tawk.to had all the options all other competitors had and was free definitely made all the difference.
QALINA
Overall rating
  • Industry: Consumer Goods
  • Company size: 501-1,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tawk to for live support

Reviewed on 1/4/2020

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of...

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pros

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Alternatives Considered

Tidio and Zendesk Suite

Reasons for Choosing tawk.to

What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive.

Switched From

Tidio

Reasons for Switching to tawk.to

As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.
George Rex
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Flexible Chat Option

Reviewed on 2/3/2021

Take was helpful to me, considering the fact that it was available for free, since I was trying out...

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Pros

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Cons

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Alternatives Considered

LiveChat

Reasons for Choosing tawk.to

The Admin chat was situated not situated in my WordPress backend, rather in their server.

Switched From

Pure Chat

Reasons for Switching to tawk.to

Task was free at the time without any trial restrictions.
Showing 5 reviews of 285 Read all reviews

tawk.to FAQs

Below are some frequently asked questions for tawk.to.

tawk.to offers the following pricing plans:

  • Starting from: US$0.00
  • Pricing model: Free Version
  • Free Trial: Available

Contact tawk.to for pricing details.

tawk.to has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

tawk.to supports the following languages:

English

tawk.to supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

tawk.to integrates with the following applications:

Adobe Commerce, BigCommerce, Cayzu, Cloudflare, Drupal, Google Ads, Joomla, OpenCart, PrestaShop, Shopify, Squarespace, Weebly, WordPress, Zen Cart

tawk.to offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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