GovPilot

e-Government management solution

4.7 /5 (61 reviews) Write a Review!

GovPilot Overview

What is GovPilot?

GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. By centralizing information on a unified platform, GovPilot helps reduce manual effort, and improve productivity among employees and departments. Tablet and smartphone apps allow users to access and manage data on-the-go.

Key features of GovPilot include incident reporting, animal welfare management, economic development management, local government GIS mapping, zoning and parking permit management, and vacant property registration management. The platform's Environmental and Consumer Health module enables users to manage animal shelters, barber and beauty shop licenses, child care facilities, dry cleaners, emergency responses, mosquito control, tank inspections, and more online. GovPilot also supports tools for clerks, courts, engineering, and tax, and public work purposes.

GovPilot's supports integration with content management systems and payment processors such as Laserfiche and Authorize.net, allowing organizations to automate processes, streamline workflows and centralize resources on a single platform.

GovPilot Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact GovPilot for pricing details.


GovPilot Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

GovPilot screenshot: GovPilot dashboard screenshot
GovPilot screenshot: GovPilot dashboard screenshot GovPilot screenshot: GovPilot property profile screenshot GovPilot screenshot: GovPilot form designer screenshot

GovPilot Reviews

GovPilot Reviews

Overall rating
4.7
/
5
Excellent
42

Very good
17

Average
2

Poor
0

Terrible
0

Value for Money
4.6
Features
4.5
Ease of Use
4.6
Customer Support
4.9
97% recommended this app
Nancy P.

Gov Pilot has a lot of features, once you know how to navigate through the processes.

more productivity and ease of tasks


Gregory L.

GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field.

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.


Riddhi P.

GovPilot Review

Overall, I have a great experience with GovPilot.


Kathryn H.

Very pleasant staff


Janice K.

Awesome Software

During this pandemic, GovPilot has enabled me and my staff to work remotely and get used to the new methods, which took about a day. Customer support is great and as far as the future, it will cut down on the number of phone calls and customers at the counter, enabling us to be more efficient and have all of our records in one place. I highly recommend GovPilot!


Nancy P.
Industry: Government Administration
Company size: 51-200 Employees

Gov Pilot has a lot of features, once you know how to navigate through the processes.

Used Daily for 2+ years
Reviewed on 8/5/2018
Review Source: Capterra

more productivity and ease of tasks

Pros

I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time.
Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report.
I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible.

Cons

The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person!

Response from GovPilot

Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gregory L.
Industry: Government Administration
Company size: 13-50 Employees

GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field.

Used Daily for 6-12 months
Reviewed on 17/11/2017
Review Source: Capterra

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.

Pros

The software is very simple to learn and is user friendly. GovPilot provided training and phone support during our start up. As with any new product I was a little confused at first because GovPilot was all new to me. After working with GovPilot for a few days I was very comfortable moving around. As a Public Works Superintendent, I work in the field a lot and GovPilot has truly simplified my job. I am able to review resident complaints and process street opening permits without having to go back to the office.

Cons

Initially, I was a little confused with the new software. Customer support was able to work me through some problems I was having and simplified things. Some categories were moved around to my liking. I do most of my work with GovPilot on my desktop and everything works fine. When I use my IPAD in the field, GovPilot had some problems viewing data. I talked with people and was told a Windows based tablet works much better with GovPilot.

Response from GovPilot

Thank you so much, Gregory! So glad that you find GovPilot's product easy to use and our Customer Support team helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Riddhi P.
Industry: Government Administration
Company size: 13-50 Employees

GovPilot Review

Used Daily for 1+ year
Reviewed on 18/5/2020
Review Source: Capterra

Overall, I have a great experience with GovPilot.

Pros

I like the feature that allows us to communicate directly with our residents so that they know exactly what actions are being taken to resolve their issue.

Cons

Some improvements can be made in the maps section of the form. It doesn't allow the resident to move forward unless they have an exact location that GovPilot can detect. If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint. I would suggest making that optional and allowing the resident to explain in detail where their issue is located in the case that they do not have an exact address.

Response from GovPilot

Thank you very much for your feedback Riddhi! We're pleased to know that GovPilot is working well for you and your constituents.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kathryn H.

Very pleasant staff

Used Daily for 6-12 months
Reviewed on 28/7/2018
Review Source: Capterra

Pros

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

Cons

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

Response from GovPilot

Thank you so much for the kind words and useful feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Janice K.
Industry: Government Administration
Company size: 201-500 Employees

Awesome Software

Used Daily for 1-5 months
Reviewed on 6/5/2020
Review Source: Capterra

During this pandemic, GovPilot has enabled me and my staff to work remotely and get used to the new methods, which took about a day. Customer support is great and as far as the future, it will cut down on the number of phone calls and customers at the counter, enabling us to be more efficient and have all of our records in one place. I highly recommend GovPilot!

Pros

Our office deals with a lot of incoming applications and both foot traffic and phone inquiries for our licensing services. This software can minimize the amount of foot traffic and offers the convenience to our constituents of applying for a wide number of permits online in the comfort of their own office or home.

Cons

I can't think of any cons at this time. All of my experiences have been pleasant and I haven't even used every tile yet.

Response from GovPilot

Amazing! Thank you very much Janice. We're proud to know that you and your colleagues are pleased with GovPilot, and are seeing meaningful results!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.2/10
Based on 61 user ratings
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GovPilot Pricing

GovPilot Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact GovPilot for pricing details.

Contact GovPilot for pricing details.

Value for Money
4.6/5
Based on 61 user ratings
Compare value for money rating with alternatives
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GovPilot Features

GovPilot Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Compliance Management
Custom Forms
Customisable Reporting
Data Import/Export
Document Management
Geographic Maps
Inventory Management
Reporting & Statistics
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Workflow Management
Features
4.5/5
Based on 61 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for GovPilot

Additional information for GovPilot

Key features of GovPilot

  • Attendance Management
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Compliance Management
  • Contact Management
  • Data Synchronization
  • Document Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Fixed Asset Management
  • Forms Management
  • HR Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Letter Generation
  • Maintenance Scheduling
  • Project Management
  • Recognition Management
  • Registration Management
  • Routing
  • Self Service Portal
  • Training Management
  • Volunteer Management
  • Work Order Management

GovPilot FAQs

GovPilot FAQs

Below are some frequently asked questions for GovPilot.

Q. What type of pricing plans does GovPilot offer?

GovPilot offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact GovPilot for pricing details.

Q. What are the main features of GovPilot?

GovPilot offers the following features:

  • Attendance Management
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Compliance Management
  • Contact Management
  • Data Synchronization
  • Document Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Fixed Asset Management
  • Forms Management
  • HR Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Letter Generation
  • Maintenance Scheduling
  • Project Management
  • Recognition Management
  • Registration Management
  • Routing
  • Self Service Portal
  • Training Management
  • Volunteer Management
  • Work Order Management

Q. Who are the typical users of GovPilot?

GovPilot has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does GovPilot support?

GovPilot supports the following languages:

English

Q. What type of pricing plans does GovPilot offer?

GovPilot has the following pricing plans:

Subscription

Q. Does GovPilot support mobile devices?

GovPilot supports the following devices:

Android, iPhone

Q. What other apps does GovPilot integrate with?

GovPilot integrates with the following applications:

Authorize.net, Laserfiche

Q. What level of support does GovPilot offer?

GovPilot offers the following support options:

Phone Support, Online Support, Video Tutorials