PM3

PM3 has enabled us to move away from our previous PMO processes which were spreadsheet (MS Excel) based and cumbersome. PM3 provides us with the 'single version of the truth' in terms of the development and delivery of our operational plan and progress towards achieving our strategic objectives.

PM3 is now the 'golden thread' which runs through all of our operational delivery of projects, change, and major transformation and the flexibility of reporting means that we can generate numerous reports and monitoring documents for operational and strategic delivery groups and corporate decision-making committees with ease and the touch of a button.

The overall experience with PM3 has been excellent and we have quickly built excellent relationships with the team at Bestoutcome who have been very supportive and responsive to our needs.

We look forward to further developing our use of PM3 as the CCG transitions into the North East and North Cumbria Integrated Care System and hope to be able to use the work we have already done as an exemplar to colleagues from other CCGs/ICSs.

Very positive. The Bestoutcome team have been very supportive through the initial trial to implementation and training. Looking forward to building on the current configuration and putting the system to the test fully.

Great overall first-hand personable support from the whole PM3 team including at [SENSITIVE CONTENT]. Responsive and understanding in procurement negotiations. Vastly experienced practitioners on hand to support the implementation of the tool. Flexibility shown with short notice changes in training requirements during deployment.

Data is entered into PM3 once where oversight can then be sought through a suite of over 100 ready to use configurable reports, saving time at all levels from project teams to the PMO to Director level committees and boards.

Project documentation can be uploaded onto the tool, again helping to ensure golden source data and information.

Can be used for Agile projects along with the more traditional waterfall projects.

The PM3 mobile app helps with being able to access information while on the move.

For NHS users:

The partitioning function allow for multiple organisations such as Integrated Care providers (ICP) and Integrated Care Systems to capture appropriate related programmes and projects therefore avoiding duplication of effort and misreporting.

The Cost Improvement Plan (CIP) functionality allows for the planning, capturing, measuring and monitoring of CIP projects and schemes with a suite of reports built specifically for the NHS and financial savings programme.

As a business we are still in the very early stages of using the tool. Initial observations are that it is excellent on some things and other areas need much more work to make the tool intuitive to use. This can be resolved via more updates I'm sure.
Support via the help desk and via my account managers has been first class and Best Outcome have shown great flexibility around changes in Licence application during the Covid 19 period when our Programme was put on hold.
Management of updates is clear and very thorough with release notes easy to follow.

PM3 allows you to manage ever changing portfolios in a fast paced world - I was able to split my portfolio between Agile and Waterfall depending on my business segments. This often gets overlooked and you are usually forced to choose between the two - not with PM3. It allows you to slice the cake in many different ways.