Name: Weave
Rating: 4.3 (604 reviews)

About Weave

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. The platform offers a comprehensive set of features designed to enhance patient engagement, optimize workflows, and boost productivity.

At the core of Weave is a phone system that lets stakeholders integrate the system with a range of communication tools, including texting, email, and team chat. The platform's AI-powered features, such as call intelligence, response assistant, and email assistant, leverage more than a decade of patient interactions to deliver intelligent insights and automate mundane tasks. This allows businesses to spend less time on the phone, identify missed revenue opportunities, manage their online reputation efficiently, and free up the team for other important tasks. The platform's analytics and automated features, such as appointment confirmations, recall reminders, and schedule optimization also help businesses keep schedules full, reactivate patients, and uncover hidden revenue opportunities.

Key benefits of Weave

Weave helps small businesses view pertinent customer information, such as name, phone number, upcoming appointments, past due balances, and family members as soon as they call in.

The solution lets small businesses send fully customizable and automated appointment reminders, recall reminders and review reminders via text or email.

It allows small businesses to send text reminders with secure pay links to customers as an easy and convenient payment option.

The platform lets small businesses send digital forms to customers that they can fill out before the appointment.

Weave provides small businesses with an integrated online scheduling tool that their customers can use to schedule appointments without having to call in or send a text.

The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening stores at a new location.

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Reviews

Overall rating

4.3 /5

(604)

Value for Money

4.1/5

Features

4.3/5

Ease of Use

4.5/5

Customer Support

3.9/5

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Showing 5 reviews of 604 Read all reviews

Showing 5 reviews of 604

Dee Dee

Overall rating

Industry: Health, Wellness & Fitness
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Like another team member at your front desk.

Reviewed on 26/5/2022

Very good

Pros

Easy to use and implement. Patients gave great feed back.

Cons

I am waiting for an upgrade through stripe for recurring payments

Brittany

Overall rating

Industry: Hospital & Health Care
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Weave is Fantastic!

Reviewed on 19/11/2024

We have loved having weave as part of our team resources. Easy communication and lots of ways to...

We have loved having weave as part of our team resources. Easy communication and lots of ways to access patient information.

Pros

We love how quick and efficient weave has been for our office!

Cons

We did not not like that you can't combine consent forms unless you have already combined them in your weave portal.

Verified Reviewer

Overall rating

Industry: Medical Practice
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Works great, until it doesnt.

Reviewed on 15/4/2024

Pros

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Cons

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further.
Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

Anthony

Overall rating

Industry: Health, Wellness & Fitness
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

IT and scheduler

Reviewed on 14/11/2024

Overall my experience with weave is an A+ rating

Pros

The thing i like most about weave it's in t effectiveness and its efficiency.

Cons

the customer service response regarding critical issues and its time zone

Mercedes

Overall rating

Industry: Medical Practice
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Weave is and amazing software!

Reviewed on 14/11/2024

We have been overall very happy the Weave and recommend to other dental offices.

Pros

Phone system and texting capability is great

Cons

The new updated format is taking time to learn

Showing 5 reviews of 604 Read all reviews

Weave FAQs

Below are some frequently asked questions for Weave.

Q. What type of pricing plans does Weave offer?

Weave offers the following pricing plans:

Free Trial: Not Available

Please contact Weave for pricing details.

Q. Who are the typical users of Weave?

Weave has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Q. What languages does Weave support?

Weave supports the following languages:

English

Q. Does Weave support mobile devices?

Weave supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Q. What other apps does Weave integrate with?

Weave integrates with the following applications:

4D EMR, Booker, Carestream Dental, ClienTrax, Complete Clinic Software, Compulink Healthcare Solutions, DVMAX Practice, DaySmart Vet, DentiMax, Denticon, Dentrix, Dentrix Ascend, DrChrono, Eaglesoft, Easy Dental, Edge Cloud, Eyefinity OfficeMate, Fuse, HVMS, IntraVet, MacPractice MD, MaximEyes, Mindbody, NaVetor, NextGen Enterprise, Nextech EHR & PM, OD Link, OMSVision, OrthoTrac a Sensei product, PracticeWorks a Sensei product, Prompt, Provet Cloud, RevolutionEHR, Shepherd, SoftDent a Sensei product, StringSoft, Sycle, TotalMD, Uprise, VIA, WinOMS a Sensei product, athenaOne, eClinicalWorks, ezyVet