Maxio

Maxio is a financial operations platform for B2B SaaS compan

About Maxio

Maxio is the product of a merger between SaaSOptics, the industry leader in recurring revenue management, and Chargify, the leader in SaaS billing.

At Maxio, we help B2B SaaS companies unlock their next stage of growth. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue & expense recognition, and SaaS metrics & analytics.


Key benefits of Maxio

Maxio helps B2B SaaS companies:

-Automate billing and collections
-Maintain GAAP/IFRS compliance
-Access investor-grade SaaS metrics
-Reduce time-to-close
-Pass audits
-Speed up due diligence
-Reduce DSO
-Understand AR Health
-And more


Images

Maxio Software - Automate the financial operations of your business at every stage of growth.
Maxio Software - Bill and price your product any way you want.
Maxio Software - Automate collections & dunning activities.
Maxio Software - Automate complex revenue recognition scenarios in accordance with ASC-606.
Maxio Software - Capitalize, recognize, and report on Expenses such as Prepaid, Fixed Assets, and Sales Commissions automatically.
Maxio Software - Understand which customer segments, product lines, and Cohorts are driving growth.
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Maxio video
Maxio Software - Automate the financial operations of your business at every stage of growth.
Maxio Software - Bill and price your product any way you want.
Maxio Software - Automate collections & dunning activities.
Maxio Software - Automate complex revenue recognition scenarios in accordance with ASC-606.
Maxio Software - Capitalize, recognize, and report on Expenses such as Prepaid, Fixed Assets, and Sales Commissions automatically.
Maxio Software - Understand which customer segments, product lines, and Cohorts are driving growth.

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Maxio

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Pricing Options

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Features

82
347

Integrations

11
13

Ease of Use

4.1 (247)
3.8 (1,445)

Value for Money

4.1 (247)
3.8 (1,445)

Customer Service

4.4 (247)
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Reviews

Overall rating

4.4 /5
(247)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support
4.4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 247
Brock
Brock
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Software

Reviewed on 5/9/2019

Very happy customer of almost 10 years.

Very happy customer of almost 10 years.

Pros

Chargify is incredibly easy to use and flexible enough to meet the needs of our growing business.

Cons

Takes time to implement however docs and support team are fantastic.

Sasha
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Revenue software!

Reviewed on 25/9/2020

SaaSOptics made a huge difference throughout our company, from sales order management (implementing...

SaaSOptics made a huge difference throughout our company, from sales order management (implementing process controls on the GTM team) through to collections and dunning (dropping our AR from 65 to 32 in 3 months). It's been great for our size of company. I'm sure there are more robust softwares out there that can do more, but all of those were out of our price range. I also enjoy the fact that SaaSOptics is continually pushing out new features that directly impact and improve every day processes, not just higher level reporting or UI. Both high level reporting and UI changes are important, but being able to deliver on all 3 fronts, rather than just 2 means that SaaSOptics has been a pretty good company to grow alongside.

Pros

Customizable revenue schedules that are significantly better than the previous excel spreadsheets. This software dropped periodic revenue reconciliation from 4-6 hours to 30 min as a result. The collections and dunning automation is a lifesaver for small accounting/Finance operations teams. If you're only software option for managing Sales Tax is the baked in option within QBO, their Avatax integration is significant improvement on QBO.

Cons

The reporting is not as intuitive to team members who are not active and continuous users. Makes a LOT of sense to me, but I notice there's a learning curve for non-SaaSOptics users to understand the reporting.

Alex
Overall rating
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

What were they thinking?!

Reviewed on 30/3/2017

UI, UI, UI.

My business recently enrolled in SaaSOptics, a financial reporting service for SaaS...

UI, UI, UI.

My business recently enrolled in SaaSOptics, a financial reporting service for SaaS business. Seldom have I encountered a user experience so bad. For starters, there is no link for user to log in on their home page. You actually need to navigate to an obscure link hidden away in an email. And the URL is not something easy to remember. Although they do this for security reasons, to reduce the risk of accounts getting hacked.

If you manage to log in, you'll find that the summary lines you want for each report, such as total, are hidden at the very bottom of the report. When the report has hundreds of lines, you really don't want to do that.

Then you'll try to find the most basic things, and struggle. For example, is your report to be found under Finance Reports or Analytics Reports? Should you look in Reports Dashboards or Reports Snapshots? With titles so specific (everything in SaaSOptics is both financial and analytical in nature), who needs a General Confusion Officer?

Then you'll discover what you're looking for is not there, so you'll want to create one. It's so complicated that you have to watch a 30 min video before you start.

So you'll resort to their Business Metrics report, labeled "possibly the only report you'll ever need". Turns out they decided that it's better to place bar charts of completely unrelated metrics side by side than to put successive months of the same metric together. So to look at growth of any metric across just three months, you need to look at columns that span an entire page across 42 columns. Some timelines are horizontal; others are vertical. The last month I am shown is September of last year, and there is no obvious way to change the time period shown.

For the love of God, can someone tell these people that user experience matters?

Pros

Still looking for a pro. Update: Within three business days of my review, I was contacted by a SaaSOptics employee with an offer to help. So I have now found a pro: their support seems to be attentive. I have found their leadership to be extremely attentive and helpful

Cons

The UI.

Response from Maxio

Thank you for your feedback and updating your review. Ensuring our customers have a positive experience is our priority and we're sorry you were dissatisfied.

SaaSOptics manages complex B2B subscriptions including revenue recognition, one-off billing, and sophisticated analytics. As a result, we are upfront about the required online training throughout our sales and implementation process. When compared with other similar systems with training and learning curves measuring in days and months, SaaSOptics is radically better at just 4 hours of training.
Accounting, bookkeeping, and subscription analytics are not intuitive concepts. It takes more than a few hours or days to get your CPA, learn QuickBooks, or efficiently use sophisticated general ledgers like NetSuite and Intacct. It takes only a few hours to learn SaaSOptics and once you do, you find the layout, navigation, and operation of the platform organized and efficient. But in the end, you can't just login and start using it.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust system, particularly for API usage

Reviewed on 12/2/2019

We came from a competing service where the tech support had devolved. We needed an API that was...

We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Pros

- API functions to handle almost any processing request you can think of
- Great tech support (actual knowledgeable techs, not script-readers)
- System uptime seems stable and reliable
- Hosted public payment pages helps reduce PCI compliance requirements

Cons

- Cost is a bit on the high side, but not outside the realm of its competition.
- Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date).
- Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them.
- ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Response from Maxio

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great Product, Don't Give a Hoot About Customers

Reviewed on 10/9/2019

We've been (sadly) a long-time user of Chargify. Eventually, we will switch to just using native...

We've been (sadly) a long-time user of Chargify. Eventually, we will switch to just using native Stripe. Chargify is just a GUI on top of native Stripe and native Stripe has come a long way over the last few years.

Anyway, Chargify got new leadership a few years ago. Their CEO told me via email and on the phone that they would not raise our prices without an adequate heads-up. Well, they did. And they raised them by 10x (TEN!!!) with one month's notice. As a consolation, they gave me $20/month off. Thanks for being so damn generous with your long-time users.

They justified it by saying their development costs have soared as they've worked to develop new and rather poorly rolled out new features that aren't as good as other tools. For example, their analytics is absolute garbage.

To make matters worse: Just recently, there was a BIG bug as they switched their API calls to Stripe where Chargify was calling the ORIGINAL card a user signed up with as opposed to the default one in Chargify. We notified them about this in late August and they passed the buck to Stripe. Well, it was NOT Stripe's fault.

After a lot more back and forth emails, they finally admitted that this was on their end and fixed the bug. But that's after we've had to process thousands of dollars in refunds.

STAY AWAY. Use Native Stripe. Chargify is a rip off.

Pros

- Ease of Use
- Dunning management
- Filtering of data

Cons

- Raise Prices 10x on Customers
- Buggy
- Analytics
- Support
- They don't care about their customers
- As you grow, their logic of how they handle Products/Coupons is really, really poorly designed.

Showing 5 reviews of 247 Read all reviews

Maxio FAQs

Below are some frequently asked questions for Maxio.

Maxio offers the following pricing plans:

  • Free Trial: Not Available

Contact SaaSOptics for pricing information.

Maxio has the following typical customers:

2–10, 11–50, 51–200, 201–500

Maxio supports the following languages:

English

Maxio supports the following devices:

Maxio integrates with the following applications:

Avalara, Braintree, HubSpot CRM, NetSuite, Pipedrive, QuickBooks Online Advanced, Sage Intacct, Salesforce Sales Cloud, Stax, Stripe, Xero

Maxio offers the following support options:

Email/Help Desk, Knowledge Base

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