--- description: Learn how Gorgias can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gorgias Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Gorgias](/software/124359/gorgias) # Gorgias Canonical: https://www.getapp.ie/software/124359/gorgias Page: 1 / 7\ Next: [Next page](https://www.getapp.ie/software/124359/gorgias?page=2) > The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions. > > Verdict: Rated **4.6/5** by 134 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Gorgias \- All support channels in one place: email, chat, social, voice, and SMS - Enable customers to self-serve support with FAQ and Order Management - Full ticket resolutions in your brand’s tone of voice thanks to AI Agent - Connect with 100+ ecommerce-specific app integrations for unified customer data - Increased conversions with AI-powered product recommendations \& chat campaigns ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 134 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gorgias - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$60.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Alerts/Escalation - Automated Routing - Autoresponders - Batch Communications - Call Centre Management - Canned Responses - Case Management - Chat/Messaging - Contact Management - Customer Complaint Tracking - Customer Database - Customer History - Customisable Branding - Customisable Templates - Dashboard - Email Management - Email Templates - Feedback Management ## Integrations (75 total) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) - [Complaint Management Software](https://www.getapp.ie/directory/841/complaint-management/software) - [Customer Communications Management Software](https://www.getapp.ie/directory/1139/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3411 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.ie/software/90378/salesforce) — 4.4/5 (18770 reviews) 4. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://www.getapp.ie/software/8385/livechat) — 4.6/5 (1717 reviews) ## Reviews ### "Ideal Customer Experience Platform" — 5.0/5 > **Sai** | *5 July 2023* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process\! I highly recommend using Gorgias for all those support projects > > **Cons**: More integrations and flows with ESPs and CDPs would make communication streamlined across platforms > > Highly recommend using Gorgias, it’s been productive and effective for CX and suppor ----- ### "Great Product\!" — 4.0/5 > **Michael** | *5 March 2021* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records. > > **Cons**: I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias. > > The overall experience has been fantastic\! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward. ----- ### "Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses" — 3.0/5 > **Jared** | *4 February 2025* | Apparel & Fashion | Recommendation rating: 5.0/10 > > **Pros**: It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times. > > **Cons**: Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features. > > It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations. ----- ### "Very helpful for staying organized and consistent" — 4.0/5 > **Maria** | *10 March 2021* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients > > **Cons**: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also. > > Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration. ----- ### "Totally changed our customer service" — 5.0/5 > **Claire** | *9 March 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible\! > > **Cons**: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues. > > I love working with the team at Gorgias and their product\! The number of developments I have seen since moving to them 7+ months ago is crazy\! ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ie/software/124359/gorgias?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/124359/gorgias) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data