About Spruce
Spruce® software provides advanced point-of-sale and business management solutions for lumberyards, hardware stores, and other building materials suppliers.
This industry-specific software has helped operations improve productivity, control costs, increase profitability, and remain competitive for nearly 35 years.
Spruce is cloud-based with an intuitive interface that is easy to use. Built with comprehensive document management functionality, all transactions are automatically linked. Plus, using a document scanner, you can attach packing lists, notes, tax forms, or virtually any Windows file.
Stay informed on operations and make appropriate business decisions with integrated business intelligence and tailored analytic views. Reports have drill-down capability to see the details behind the data and you can export them to a Microsoft Excel or PDF file. Plus, optional alerts can proactively notify you of events that could impact your business.
Spruce helps you manage your business and stay productive from anywhere. With the Spruce AnyWare mobile app, employees can capture proof-of-delivery, submit orders, receive inventory, and more. Spruce ProLink allows customers to access their account information, make payments, and place orders online. Both products will make your business more efficient and customer-focused, so you can compete and win against national chains.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, Ireland, Cayman Islands , United States and 1 others
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Spruce: 172
Alternatives
AL Advantage
Advantage
NetSuite
RockSolid MAX
Reviews
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- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very Satisfied
Reviewed on 10/1/2019
As with any software of this nature it is only as good as the information you put into it. If you...
As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.
Pros
Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.
Cons
Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.
- Industry: Building Materials
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Review of Spruce at Cleveland Lumber
Reviewed on 1/7/2021
We have seen much greater control over our inventory, also we are able to monitor exceptions easier...
We have seen much greater control over our inventory, also we are able to monitor exceptions easier through reporting. Also, purchasing has been easier by being able to see our ordering history and usage on different products. Our daily balancing procedure has been simplified thanks to Spruce. While our staff has struggled some to adapt to the system most of this is due to their refusal to go to training.
Pros
As a manager I like the features that allow for reporting on data collected through the normal course of business such as product use by month. Also, the ability to price certain items based on a fixed margin based on current cost if selected. Lastly, while not a uncommon feature, I like to be able to send documents such as invoices via e-mail which our last system wouldn't do. We also like the Delivery feature that allows sales people to see the status of there delivery. There are many more, but these are just a few.
Cons
While probably not an issue at every business, our staff is a little older, less sophisticated and not very computer literate. It would be nice to have people that specialize in each segment of our business to come spend more time doing individual training to get them up to speed on their specific roll in the new system. It can be overwhelming for the implementation specialist to train everyone and also for those like myself to train everyone in rolls that I am not so familiar in such as Manufacturing.
- Industry: Building Materials
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
not impressed , very limited , time burner
Reviewed on 24/12/2022
im not very impressed with this system. clearly no one in the design team ever worked retail ,...
im not very impressed with this system. clearly no one in the design team ever worked retail , unless maby it was union and burning time was an advantage.
Pros
i doo like some features like importing orders to sales inv.
Cons
only 1 screen can be open at a time. with the last system i could have un limited screens open. having to have to close what you are doing every time there is a second task is a huge waist of valuable time. also haveing to jump between task designations is a time waiter as well.
- Industry: Building Materials
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Getting Used to Spruce
Reviewed on 14/4/2022
I like Spruce in general. I think we would have had a better experience with our turnover from ECI...
I like Spruce in general. I think we would have had a better experience with our turnover from ECI to Spruce had the pandemic not hit and we had had trainers on site.....but we have made it!
Pros
I think that Spruce is easy to use once it is gotten used too. It is somewhat like our old system, with some defined differences. I love the ease of looking at customer's accounts. I love the posting of accounts payable invoices and paying the invoices.
Cons
There are little aspects about Spruce that are aggravating, like the re-receiving in purchasing seems to have extra steps that are un-necessary. The backing out of invoices and deposits seems to also be a little extra
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Spruce - Mostly Good!
Reviewed on 18/4/2022
Spruce has been an upgrade for us overall and we look forward to utilizing more aspects of the...
Spruce has been an upgrade for us overall and we look forward to utilizing more aspects of the software in the near future. Our biggest gripe with Spruce has been the lack of available customer service representatives when we call with an issue. There are times that weeks go by before someone calls us back. It has definitely been the most frustrating part of our experience thus far. The customer service reps are knowledgeable - there just aren't enough of them to handle all of the calls.
Pros
Integration was a bit of a struggle at first but once we got things figured out, the software has run very well. It has a ton of capability - we haven't even scratched the surface yet! We plan on implementing more features soon - rental and customer loyalty - and look forward to streamlining those in our store.
Cons
There are aspects of the software that feel a little clunky still, or that require a lot of back and forth to accomplish a task.
Spruce FAQs
Below are some frequently asked questions for Spruce.Q. What type of pricing plans does Spruce offer?
Spruce offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Contact ECi Software Solutions for pricing information.
Q. Who are the typical users of Spruce?
Spruce has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000
Q. What languages does Spruce support?
Spruce supports the following languages:
English
Q. Does Spruce support mobile devices?
Spruce supports the following devices:
Q. What other apps does Spruce integrate with?
We do not have any information about what integrations Spruce has
Q. What level of support does Spruce offer?
Spruce offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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