About Spruce

Spruce® software provides advanced point-of-sale and business management solutions for lumberyards, hardware stores, and other building materials suppliers.

This industry-specific software has helped operations improve productivity, control costs, increase profitability, and remain competitive for nearly 35 years.
Spruce is cloud-based with an intuitive interface that is easy to use. Built with comprehensive document management functionality, all transactions are automatically linked. Plus, using a document scanner, you can attach packing lists, notes, tax forms, or virtually any Windows file.

Stay informed on operations and make appropriate business decisions with integrated business intelligence and tailored analytic views. Reports have drill-down capability to see the details behind the data and you can export them to a Microsoft Excel or PDF file. Plus, optional alerts can proactively notify you of events that could impact your business.

Spruce helps you manage your business and stay productive from anywhere. With the Spruce AnyWare mobile app, employees can capture proof-of-delivery, submit orders, receive inventory, and more. Spruce ProLink allows customers to access their account information, make payments, and place orders online. Both products will make your business more efficient and customer-focused, so you can compete and win against national chains.

Devices

Business size

S M L

Markets

Australia, Canada, United States

Supported Languages

English

Images

Spruce Document Management
General Ledger Journal Entry
Customer Loyalty
Payables Billing Entry
Reports
Spruce Point of Sale
Purchasing Vendor EDI
Rental
Work Order Materials List
RewardsPlus
View 11 more
Spruce video Spruce video Spruce video Spruce video Spruce video Spruce screenshot: Spruce Document Management Spruce screenshot: General Ledger Journal Entry Spruce screenshot: Customer Loyalty Spruce screenshot: Payables Billing Entry Spruce screenshot: Reports Spruce screenshot: Spruce Point of Sale Spruce screenshot: Purchasing Vendor EDI Spruce screenshot: Rental Spruce screenshot: Work Order Materials List Spruce screenshot: RewardsPlus

Features

Total features of Spruce: 126

  • 1099 Preparation
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Tracking
  • Ad hoc Reporting
  • Aging Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Automatic Billing
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • CRM
  • Cash Management
  • Check Processing
  • Check Writing
  • Collections Management
  • Commission Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Management
  • Customer Accounts
  • Customer Statements
  • Customisable Dashboard
  • Dashboard
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Visualisation
  • Delivery Tracking
  • Discount Management
  • Dispatch Management
  • Distribution Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • ERP
  • Electronic Signature
  • Employee Management
  • Enterprise Asset Management
  • Equipment Rental Software
  • File Recovery
  • File Sharing
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Gift Card Management
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Processing
  • Key Performance Indicators
  • Kitting
  • Late Fee Calculation
  • Layaway Management
  • Loyalty Cards
  • Loyalty Program
  • Manufacturing Inventory Management
  • Manufacturing Planning
  • Member Portal
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Online Payments
  • Order Management
  • Ordering Automation
  • Overpayment Processing
  • PO Reconciliation
  • Partial Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Process Control
  • Product Identification
  • Production Scheduling
  • Profitability Analysis
  • Project Accounting
  • Publishing / Sharing
  • Purchase Order Management
  • Quotes/Estimates
  • Rate Management
  • Receivables Ledger
  • Recurring Payments
  • Recurring/Subscription Billing
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Rewards Management
  • Sales Orders
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Scorecards
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Shipping Management
  • Short / Long Term Rental
  • Strategic Planning
  • Supplier Management
  • Tax Management
  • Trend / Problem Indicators
  • Vendor Managed Inventory
  • Vendor Management
  • Visual Analytics
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

Alternatives

NetSuite

4.1
#1 Alternative to Spruce
NetSuite is the world's #1 cloud ERP solution trusted by more than 24,000 high-growth customers worldwide to run all of...

RockSolid MAX

3.6
#2 Alternative to Spruce
RockSolid MAX helps home and building suppliers manage inventories, purchasing, transactions, and other operations via...

Odoo

4.2
#3 Alternative to Spruce
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Acumen

3.5
#4 Alternative to Spruce
Acumen is an accounting software that helps enterprises manage and streamline accounting operations on a centralized...

Reviews

Overall rating

3.4 /5
(13)
Value for Money
2.9/5
Features
3.2/5
Ease of Use
3.3/5
Customer Support
2.9/5

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Showing 5 reviews of 13
Kyle P.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Satisfied

Reviewed on 10/1/2019

As with any software of this nature it is only as good as the information you put into it. If you...

As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Pros

Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.

Cons

Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

Kevin P.
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Growing our Business with Spruce

Reviewed on 5/10/2017

Pros

We went live with Spruce in 2009. Like any software change, we had some bumps in the road. Spruce helped us smooth out the bumps and made the whole process simpler then expected. Their committed staff were there to help and assist. Now, several years later, we continue to learn and utilize existing and new Spruce software features that help our performance, reporting, and bottom line. Their Tech Support have been responsive and timely. Spruce is progressive and cutting edge.

Cons

One of the biggest challenges for us is training the staff for change and the benefits for that change. Educating them to see that one upfront work around may appear to save time but in fact creates several hours on the back side.

Katie B.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor Customer Service

Reviewed on 8/1/2020

Pros

It has a good inventory system. But if you are coming off anything but another program that your inventory is already in (i.e. a manual system) be prepared to spend a lot of time updating and correcting many things.
It could work well for many industries, but you need to be sure yours is one of those (i.e. lumber) and you ask many questions before agreeing to this program.
We have made it work for us since we've invested so much money, but it hasn't been easy.

Cons

Customer Service is horrible. You call in and basically get a call center of people who can look up the same things you can look up through their on-line help. Otherwise they have to send you to a support specialist who typically has to call you back. It takes quite a while (days not hours) for them to actually call you back and typically I have to call and raise a fuss to get a hold of anyone.
The GL is primitive. There is no easy way to get reports and any information back out of the system. The only way I've found to do this is you have a learn Crystal reports, purchase the product or pay more money to have them write you a report.
This is a very rigid program. If you have anything special or any "different" way of completing tasks, you will have to conform to the program. It's very difficult to get the program to conform to you.
Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly. They consider each invoice the "statement". And if you have discounts on those invoices you cannot change that amount if your customer does not take that discount.

Response from ECi Software Solutions

Katie,

I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software.

Again, we appreciate your feedback and hope we can help you with these issues soon.

Your Spruce Team

Danny W.
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Spruce review

Reviewed on 19/4/2019

Spruce has helped our business become much more efficient, especially at the end of the month. ...

Spruce has helped our business become much more efficient, especially at the end of the month. What used to take us hours to perform now only takes 45mins to an hour.

Pros

The part I like most about Spruce software is the overall function of the "Point of Sales" portal. For the majority of our team this is the only area they use on a day to day basis. Spruce allows our team members the access and ability to check stock, pricing, purchase orders, customer profile information and much more all from the same screen they use each day when entering orders for our customers.

Cons

The area I like least about Spruce software is the crystal reporting that is used. I know there are hundreds of pre-written reports that are available, but having the ability to create reports and change reports within Spruce would be nice.

Sunny B.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy with our change

Reviewed on 4/8/2017

Pros

This product is much more user-friendly than our last POS/Inventory management system. We moved from Epicor Eagle. Spruce offers more functionality and is much easier to train new employees on. I am a big fan of the General Ledger module and the ease of use in producing monthly financial reports.

Cons

I am not a fan of the Crystal Reports aspect of the system. It is functional, but a bit cumbersome to have to seek out the proper report, download and run it from outside the system. I hope that Spruce looks into integrating this feature in the future.

Showing 5 reviews of 13 Read all reviews

Spruce FAQs

Below are some frequently asked questions for Spruce.

Spruce offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact ECi Software Solutions for pricing information.

We do not have any information about Spruce features

Spruce has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000

Spruce supports the following languages:

English

Spruce supports the following devices:

We do not have any information about what integrations Spruce has

Spruce offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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