ThermoGRID

ThermoGRID

HVAC solution with lead sourcing and generation capabilities

4.6/5 (43 reviews)

ThermoGRID Overview

What is ThermoGRID?

ThermoGRID is a web-based solution designed for HVAC companies that consolidates the full business cycle with features such as lead generation, marketing, scheduling & dispatching, inventory management, payroll, invoicing, and more. The system comes with smart dispatching, which automatically schedules sub contractors to work sites based on their role, skills, location, experience, and conflicts to generate a positive client experience. In addition, contractors can control bookings through a calendar interface that tracks leads all the way through the sales process and reports visual data with conversion rates and total bookings in a set time period.

ThermoGRID comes with GPS capabilities that can track employees' routes to service locations through the mobile app and monitors interactions with customers. The solution also provides customers with their own profile, which stores information such as previous requests, contact information, uploaded job photos, and payment information. This database allows HVAC companies to manage their employees and gauge their performance based on customer reviews and quality of service.

ThermoGRID Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact ThermoGRID directly for pricing details.


ThermoGRID Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

ThermoGRID screenshot: Task management page with inventory management and cost analysis
ThermoGRID screenshot: Task management page with inventory management and cost analysis ThermoGRID screenshot: Booking calendar with customer profiles ThermoGRID screenshot: GPS monitoring to track employees while dispatched ThermoGRID screenshot: Inventory cost estimating analysis

ThermoGRID Reviews

ThermoGRID Reviews

Overall rating
4.6
/
5
Excellent
34

Very good
5

Average
1

Poor
1

Terrible
2

Value for Money
4.6
Features
4.6
Ease of Use
4.4
Customer Support
4.6
91% recommended this app
Aaron J.

Smooth transition


Adam S.

Excellent

The program makes it very easy to give clients multiple options when quoting a job without having to spend a lot of time putting together quotes. I can easily attach inspection forms,pictures, and manage my inventory. When we had issues with our catalog they sat down with us and worked through it to ensure we don't have any problems in the field. I highly reccomend thermogrid to anyone who needs and wants and single program to run their day to day operations. It makes my job in the field much easier and helps me stay organized.


Steve M.

Great Product! Has added over ONE MILLION $'s to my bottom line

We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen.
It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy.


Charlene L.

Great Support Staff

Overall, I am most impressed by the Support Staff. They are available and ready to help, and they offer up training whenever needed. I appreciate that even if I email in a question, they respond most often with a phone call to walk me through what I am trying to do.


Brad V.

Lacking features, functionality and support

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.


Aaron J.

Smooth transition

Used Daily for 1-5 months
Reviewed on 19/7/2018
Review Source: Capterra

Pros

The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.

The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.

I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.

Invoicing customers on site electronically is very simple, with a very professional look.

Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.

If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

Cons

I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

Response from DXV Technology

Aaron,
Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals.

Ask Heather about the free business and operations evaluation if you both haven't discussed this already.

We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Adam S.
Industry: Consumer Services
Company size: 2-10 Employees

Excellent

Used Daily for 1+ year
Reviewed on 17/9/2019
Review Source: Capterra

The program makes it very easy to give clients multiple options when quoting a job without having to spend a lot of time putting together quotes. I can easily attach inspection forms,pictures, and manage my inventory. When we had issues with our catalog they sat down with us and worked through it to ensure we don't have any problems in the field. I highly reccomend thermogrid to anyone who needs and wants and single program to run their day to day operations. It makes my job in the field much easier and helps me stay organized.

Pros

Eliminates our need for other programs. Everything we need from inspection forms to quotes to a finished ticket.

Cons

It does take a little work to learn how to use the system.

Response from DXV Technology

Adam thank you for the review we really appreciate it.

I know there is a lot to the system to learn but we will be right here to help you. As you know once you use a new feature it become like riding a bike pretty soon.

We will be in contact with your team soon to run through all the new features coming out and schedule training.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Steve M.
Industry: Consumer Services
Company size: 13-50 Employees

Great Product! Has added over ONE MILLION $'s to my bottom line

Used Daily for 2+ years
Reviewed on 7/12/2016
Review Source: Capterra

We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen.
It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy.

Pros

The way you navigate is easy and has relieved stress from my whole team.
The support has been amazing! Unlike any other company, we have used.
They really try and help and I always speak to the same person right here in the States.

Cons

We had one small hick-up (mostly our fault) They could not move fast enough to Help us.
Truly a caring bunch of folks.
NO cons for me

Response from DXV Technology

Thank you Steve, I am glad you are happy with your product and services. We are here for you when you need us, thanks again for the kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Charlene L.
Industry: Utilities
Company size: 2-10 Employees

Great Support Staff

Used Daily for 1+ year
Reviewed on 30/11/2019
Review Source: Capterra

Overall, I am most impressed by the Support Staff. They are available and ready to help, and they offer up training whenever needed. I appreciate that even if I email in a question, they respond most often with a phone call to walk me through what I am trying to do.

Pros

The software is quite simple to learn and use. The support team at Thermogrid is fantastic. They are quick to reply to calls and emails; they provide detail and insight as well as offer training whenever needed.

Cons

There are a few functions that I wish they had though they are fairly specific to my businesses needs.

Response from DXV Technology

Thank you for the review!

We are glad to hear that it was easy for you to learn ThermoGRID and you're getting the support and training needed when you want it.

Let us know if you need anything anytime.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Brad V.
Industry: Construction
Company size: 2-10 Employees

Lacking features, functionality and support

Used Daily for 6-12 months
Reviewed on 21/12/2018
Review Source: Capterra

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.

Pros

It was relate easy to port over to it. We were operating in just a few weeks.

Cons

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

Response from DXV Technology

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it.

I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds.

All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise.

We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.

We would be happy to show you everything our system can do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

User recommendation
9.5/10
Based on 43 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

ThermoGRID Pricing

ThermoGRID Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact ThermoGRID directly for pricing details.

Please contact ThermoGRID directly for pricing details.

Value for Money
4.6/5
Based on 43 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ThermoGRID Features

ThermoGRID Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.6/5
Based on 43 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Video Tutorials

Video Tutorials

Additional information for ThermoGRID

Additional information for ThermoGRID

Key features of ThermoGRID

  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Equipment Maintenance
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • QuickBooks Integration
  • Routing
  • Scheduling
  • Work Order Management

ThermoGRID FAQs

ThermoGRID FAQs

Below are some frequently asked questions for ThermoGRID.

Q. What type of pricing plans does ThermoGRID offer?

ThermoGRID offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Please contact ThermoGRID directly for pricing details.

Q. What are the main features of ThermoGRID?

ThermoGRID offers the following features:

  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Equipment Maintenance
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • QuickBooks Integration
  • Routing
  • Scheduling
  • Work Order Management

Q. Who are the typical users of ThermoGRID?

ThermoGRID has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ThermoGRID support?

ThermoGRID supports the following languages:

English

Q. What type of pricing plans does ThermoGRID offer?

ThermoGRID has the following pricing plans:

Subscription

Q. Does ThermoGRID support mobile devices?

We do not have any information about what devices ThermoGRID supports

Q. What other apps does ThermoGRID integrate with?

ThermoGRID integrates with the following applications:

QuickBooks, QuickBooks Online

Q. What level of support does ThermoGRID offer?

ThermoGRID offers the following support options:

Online Support, Phone Support, Video Tutorials