About Emerald

Emerald is a cloud-based customer relationship management (CRM) solution designed to help businesses within the tourism industry manage the entire customer lifecycle, from initial contact to bookings, segmentation, feedback, and follow-ups. The platform comes with a centralized database, which allows organizations to add, remove, or modify customer data for future reference.

Emerald includes a data enrichment functionality, which automatically classifies customers, updates characteristics and creates profiles based on booking behavior. The solution offers a host of features such as search capabilities, customizable filters, multiple marketing campaigns, role-based access, customer history, and more. The system lets managers create custom questionnaires for client satisfaction surveys and feedback. The complaint management module enables users to create, as well as track, complaints.

The duplicate management module within Emerald assists enterprises with searching and merging duplicate records across contact history, bookings, complaints, and brochure orders. Plus, it supports integration with various social media networks and third-party systems such as Microsoft Outlook and Salesforce.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

Emerald campaign configuration
Emerald campaign type
Emerald customer search dashboard
View 4 more
Emerald video
Emerald screenshot: Emerald campaign configuration Emerald screenshot: Emerald campaign type Emerald screenshot: Emerald customer search dashboard

Features

Total features of Emerald: 22

  • API
  • Built-In Database
  • Campaign Management
  • Campaign Planning
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Data Visualisation
  • Duplicate Detection
  • Email Integration
  • Lead Management
  • Microsoft Outlook Integration
  • Multi-Campaign
  • Reporting & Statistics
  • Role-Based Permissions
  • Social Media Integration
  • Task Management
  • Third Party Integration

Alternatives

Zoho CRM

4.2
#1 Alternative to Emerald
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Insightly

3.9
#2 Alternative to Emerald
Grow your business faster than ever before by building stronger customer relationships, managing sales opportunities...

Pipeliner CRM

4.7
#3 Alternative to Emerald
★ Pipeliner CRM drives exceptional user engagement through its sales-friendly interface. With its uniform navigation...

BenchmarkONE

4.4
#4 Alternative to Emerald
BenchmarkONE (formerly Hatchbuck) is an integrated CRM, email marketing, and marketing automation tool for small...

Emerald FAQs

Below are some frequently asked questions for Emerald.

Emerald offers the following pricing plans:

  • Starting from: US$500.00
  • Pricing model: Subscription
  • Free Trial: Available

Pricing includes a one-time payment of $500 per user.

Emerald offers the following features:

  • Contact Management
  • Email Integration
  • Lead Management
  • Mobile Access
  • Social Media Integration
  • Task Management

Emerald has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Emerald supports the following languages:

English

We do not have any information about what devices Emerald supports

Emerald integrates with the following applications:

Microsoft Outlook, Salesforce App Cloud

Emerald offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

See all software categories found for Emerald.