About Emerald
Emerald is a cloud-based customer relationship management (CRM) solution designed to help businesses within the tourism industry manage the entire customer lifecycle, from initial contact to bookings, segmentation, feedback, and follow-ups. The platform comes with a centralized database, which allows organizations to add, remove, or modify customer data for future reference.
Emerald includes a data enrichment functionality, which automatically classifies customers, updates characteristics and creates profiles based on booking behavior. The solution offers a host of features such as search capabilities, customizable filters, multiple marketing campaigns, role-based access, customer history, and more. The system lets managers create custom questionnaires for client satisfaction surveys and feedback. The complaint management module enables users to create, as well as track, complaints.
The duplicate management module within Emerald assists enterprises with searching and merging duplicate records across contact history, bookings, complaints, and brochure orders. Plus, it supports integration with various social media networks and third-party systems such as Microsoft Outlook and Salesforce.
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of Emerald: 22
- API
- Built-In Database
- Campaign Management
- Campaign Planning
- Contact Database
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Profiling
- Customer Segmentation
- Data Visualisation
- Duplicate Detection
- Email Integration
- Lead Management
- Microsoft Outlook Integration
- Multi-Campaign
- Reporting & Statistics
- Role-Based Permissions
- Social Media Integration
- Task Management
- Third Party Integration
Alternatives
Zoho CRM
Insightly
Pipeliner CRM
BenchmarkONE
Emerald FAQs
Below are some frequently asked questions for Emerald.Q. What type of pricing plans does Emerald offer?
Emerald offers the following pricing plans:
- Starting from: US$500.00
- Pricing model: Subscription
- Free Trial: Available
Pricing includes a one-time payment of $500 per user.
Q. What are the main features of Emerald?
Emerald offers the following features:
- Contact Management
- Email Integration
- Lead Management
- Mobile Access
- Social Media Integration
- Task Management
Q. Who are the typical users of Emerald?
Emerald has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Emerald support?
Emerald supports the following languages:
English
Q. Does Emerald support mobile devices?
We do not have any information about what devices Emerald supports
Q. What other apps does Emerald integrate with?
Emerald integrates with the following applications:
Microsoft Outlook, Salesforce App Cloud
Q. What level of support does Emerald offer?
Emerald offers the following support options:
Phone Support, Online Support, Knowledge Base
Related categories
See all software categories found for Emerald.
