About SpotOn Restaurant

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.

Pricing starting from:

US$65.00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$65.00/month

  • Free Trial
  • Subscription

Images

SpotOn Restaurant memberships
SpotOn Restaurant multi-location management
SpotOn Restaurant customer reviews
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SpotOn Restaurant video
SpotOn Restaurant screenshot: SpotOn Restaurant memberships SpotOn Restaurant screenshot: SpotOn Restaurant multi-location management SpotOn Restaurant screenshot: SpotOn Restaurant customer reviews

Features

Total features of SpotOn Restaurant: 54

  • Accounting Integration
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Customisable Reports
  • Debit/Credit Card Processing
  • Delivery Management
  • Discount Management
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Access
  • Mobile Payments
  • Mobile Workforce Control
  • Multi-Location
  • Online Ordering
  • Order Management
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail POS
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Summary Reports
  • Table Management
  • Tips Management
  • Wait List Management

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Reviews

Overall rating

4.7 /5
(92)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.8/5

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Showing 5 reviews of 92
Rick J.
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A True Game Changer

Reviewed on 30/1/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Sunny C.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It really is "Spot ON"

Reviewed on 20/11/2020

Unfortunately, Point of sale systems are not easy. There will always be something you do get or...

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Pete M.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

For Bella Pizza, SpotOn POS is Spot On!

Reviewed on 10/3/2021

From the initial consultation, to ordering, to implementation and integration the entire Process of...

From the initial consultation, to ordering, to implementation and integration the entire Process of on-boarding the SpotOn POS System has been seamless and has exceeded our expectations. In particular, I can’t say enough about the Integration Team, the Tech Support, and the Sales Support. They’ve been there 24/7 to make sure our on-boarding and integration has been smooth.

Pros

The SpotOn Software is intuitive, flexible, and easily updated in real-time. Love the marketing features and integration of 3rd Party Delivery Apps.

Cons

Honestly, we haven’t really had any problems so far.

Jason N.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

SpotOn in Vegas

Reviewed on 11/11/2020

My reps have been great. My guy who programmed my equipment was great. Install was a piece of...

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.

Pros

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Cons

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

Ben P.
Overall rating
  • Industry: Restaurants
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Premium Features and Unrivaled Transparency

Reviewed on 10/2/2021

SpotOn continues to be an invaluable technology partner that listens well and proactively presents...

SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.

Pros

True, cloud POS with the flexibility to run on a myriad of different hardware devices.
It just works. Low-maintenance and reliable even at high-volume restaurants.
An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
Transparent pricing with no long-term contracts.
The sales and implementation teams were there every step of the way.
User-friendly. Training our service teams was simple and exciting.
Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Cons

Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

Showing 5 reviews of 92 Read all reviews

SpotOn Restaurant FAQs

Below are some frequently asked questions for SpotOn Restaurant.

SpotOn Restaurant offers the following pricing plans:

  • Starting from: US$65.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts at $65/month, plus a one-time setup fee. Contact SpotOn for more information.

We do not have any information about SpotOn Restaurant features

SpotOn Restaurant has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

SpotOn Restaurant supports the following languages:

English

SpotOn Restaurant supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SpotOn Restaurant integrates with the following applications:

Gusto, QuickBooks Online Advanced

SpotOn Restaurant offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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