SpotOn Restaurant

Restaurant POS for payment processing

4.6 /5 (80 reviews) Write a Review!

SpotOn Restaurant Overview

What is SpotOn Restaurant?

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.

SpotOn Restaurant Overview

Pricing

Starting from
US$65.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts at $65/month, plus a one-time setup fee. Contact SpotOn for more information.


SpotOn Restaurant Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

SpotOn Restaurant memberships
SpotOn Restaurant multi-location management
SpotOn Restaurant customer reviews
SpotOn Restaurant video SpotOn Restaurant screenshot: SpotOn Restaurant memberships SpotOn Restaurant screenshot: SpotOn Restaurant multi-location management SpotOn Restaurant screenshot: SpotOn Restaurant customer reviews

SpotOn Restaurant Reviews

SpotOn Restaurant Reviews

Overall rating
4.6
/
5
Excellent
60

Very good
14

Average
4

Poor
1

Terrible
1

Value for Money
4.6
Features
4.6
Ease of Use
4.6
Customer Support
4.8
93% recommended this app
Rick J.

A True Game Changer

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.


Sunny C.

It really is "Spot ON"

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.


Jason N.

SpotOn in Vegas

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.


Bret A.

Glad I made the switch

Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!


Tori W.

Great product


Rick J.
Industry: Business Supplies & Equipment
Company size: 2-10 Employees

A True Game Changer

Used Daily for 6-12 months
Reviewed on 30/1/2020
Review Source: Capterra

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sunny C.
Industry: Restaurants
Company size: 11-50 Employees

It really is "Spot ON"

Used Daily for 6-12 months
Reviewed on 20/11/2020
Review Source: Capterra

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jason N.
Industry: Restaurants
Company size: 11-50 Employees

SpotOn in Vegas

Used Daily for 6-12 months
Reviewed on 11/11/2020
Review Source: Capterra

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.

Pros

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Cons

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Bret A.
Industry: Restaurants
Company size: 11-50 Employees

Glad I made the switch

Used Daily for 1-5 months
Reviewed on 10/11/2020
Review Source: Capterra

Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!

Pros

Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!!

I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

Cons

So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tori W.
Industry: Restaurants
Company size: 11-50 Employees

Great product

Used Daily for 6-12 months
Reviewed on 13/11/2020
Review Source: Capterra

Pros

The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.

Cons

Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 80 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

SpotOn Restaurant Pricing

SpotOn Restaurant Pricing

Starting from
US$65.00/month
Free Trial
Subscription
Value for money

Pricing starts at $65/month, plus a one-time setup fee. Contact SpotOn for more information.

Pricing starts at $65/month, plus a one-time setup fee. Contact SpotOn for more information.

Value for Money
4.6/5
Based on 80 user ratings
Compare value for money rating with alternatives
Compare with alternatives

SpotOn Restaurant Features

SpotOn Restaurant Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.6/5
Based on 80 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for SpotOn Restaurant

Additional information for SpotOn Restaurant

Key features of SpotOn Restaurant

  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Order Management

SpotOn Restaurant FAQs

SpotOn Restaurant FAQs

Below are some frequently asked questions for SpotOn Restaurant.

Q. What type of pricing plans does SpotOn Restaurant offer?

SpotOn Restaurant offers the following pricing plans:

Starting from: US$65.00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing starts at $65/month, plus a one-time setup fee. Contact SpotOn for more information.

Q. What are the main features of SpotOn Restaurant?

SpotOn Restaurant offers the following features:

  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Order Management

Q. Who are the typical users of SpotOn Restaurant?

SpotOn Restaurant has the following typical customers:

Small Business, Mid Size Business

Q. What languages does SpotOn Restaurant support?

SpotOn Restaurant supports the following languages:

English

Q. Does SpotOn Restaurant support mobile devices?

SpotOn Restaurant supports the following devices:

Android, iPhone

Q. What other apps does SpotOn Restaurant integrate with?

SpotOn Restaurant integrates with the following applications:

Gusto, Gusto, QuickBooks Online Advanced

Q. What level of support does SpotOn Restaurant offer?

SpotOn Restaurant offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials