About SpotOn
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.
SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.
SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
Pricing starting from:
US$65.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SpotOn
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
US$65.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SpotOn
Images
Features
Total features of SpotOn: 89
Alternatives
Heartland Payment Processing
Lightspeed Retail
Maitre'D
Harbortouch POS
Reviews
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- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn saves the day during the pandemic
Reviewed on 16/11/2020
We first used it for counter service and then switched over to assigned tables.
We first used it for counter service and then switched over to assigned tables.
Pros
We switched to SpotOn in Februrary 2020 just before COVID hit. When the pandemic happened we took full advantage of the ability to take online orders, and used their newest contact free ordering system. When this pandemic is over we will keep these things going.
Cons
Basically anyone already familiar with a POS can jump right in and start using SpotOn.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
Reviewed on 1/4/2022
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Pros
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Cons
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternatives Considered
NCR AlohaReasons for Choosing SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Switched From
NCR AlohaReasons for Switching to SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Response from SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Wouldn’t. Use payroll ……
Reviewed on 24/1/2023
Pros
Not very much …not quite a bait and switch. Just bait and forget…
Cons
Still waiting for payroll….. no payroll company? Should have went with Aloha …..
Alternatives Considered
NCR AlohaReasons for Choosing SpotOn
Thought you were better. Learn from mistakes ….Reasons for Switching to SpotOn
I was stupidResponse from SpotOn
We hear your frustration and apologize that our Payroll feature is still being developed. We're busy perfecting this product and hope to have it to you as soon as possible!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can’t believe we didn’t use them from the beginning
Reviewed on 2/11/2022
Every aspect of this POS is very understandable & easy. For any questions we gave customer support...
Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.
Pros
Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!
Cons
Nothing, all questions were answered, easy process and we have everything we need.
Response from SpotOn
Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Review from Momoya
Reviewed on 26/7/2022
Very good.
Very good.
Pros
Excellent remote accessibility to data, Intuitive reports and UI
Cons
Lack of third party take-out/delivery order integration, Payment processing speed.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
It was too outdated and POS data are not remotely accessible.Switched From
NCR AlohaReasons for Switching to SpotOn
Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.SpotOn FAQs
Below are some frequently asked questions for SpotOn.Q. What type of pricing plans does SpotOn offer?
SpotOn offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.
Q. Who are the typical users of SpotOn?
SpotOn has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SpotOn support?
SpotOn supports the following languages:
English
Q. Does SpotOn support mobile devices?
SpotOn supports the following devices:
Android (Mobile)
Q. What other apps does SpotOn integrate with?
SpotOn integrates with the following applications:
ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo
Q. What level of support does SpotOn offer?
SpotOn offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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