About SpotOn
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.
SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.
SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
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Reviews
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- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Server SpotOn
Reviewed on 16/6/2023
Very easy to use and learn!
Very easy to use and learn!
Pros
The instant percentage tipping. This really comes in handy for restaurant workers like myself, especially with Togo orders.
Cons
Doesn’t accept gift card payments. I have to manually try and enter it for a smaller amount, and sometimes that doesn’t even work.
Response from SpotOn
Thank you for the feedback. We're happy to hear about your experience with our percentage tipping, and we've passed along your feedback on gift card payments to our internal teams. We appreciate you taking the time to leave us a review - we're here to work with you, for you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Delivers Peace of Mind and Profitability
Reviewed on 27/7/2022
Pros
Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.
Cons
We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.Reasons for Switching to SpotOn
We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.Response from SpotOn
Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
spot on is a bunch of liars and scammers !! buyer beware or youll be out 924.00 like me !!
Reviewed on 10/8/2023
terrible company stay away they stole 924 from my account and also never gave me my 200 terminal...
terrible company stay away they stole 924 from my account and also never gave me my 200 terminal fee back !! these guys are crooks !! stay away .. they make up rules as they go...
Pros
nothing at all they lied to me the minute we started doing buisness !!
Cons
everything communication and service is terribble !!
Response from SpotOn
Kevin, we are sorry to hear about your experience. I've looked into your case and spoke to a member of our customer team, Craig, who assisted you a few weeks back. A refund was submitted & our tea confirmed with you that the situation has been rectified. If this is not the case, don't hesitate to contact [email protected] for additional support.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Thanks for the help!
Reviewed on 26/5/2023
Pros
I thing I liked most about spoton is the implementation/install process. The gentleman who helped us with both were extremely helpful and thorough in making sure we felt comfortable with our new system.
Cons
The system (BOH) is not very clean/straight forward. Do not like how we have multiple logins/areas for separate things. Feel like we should have one login with reports, dashboard, BOH to eliminate confusion and extra back and forth.
Response from SpotOn
Thank you for the feedback, Tiffany. Customer service and local representation is important to us. We've passed along your login notes as we are constantly evolving our tech and its capabilities to better support businesses. We look forward to continuing to help your business grow.
- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spoton has gone above and beyond for me and my business!
Reviewed on 12/4/2023
Best payment processor with phenomenal customer supportStill need to sit down and go over intergrati...
Best payment processor with phenomenal customer supportStill need to sit down and go over intergrating yall's crm!
Pros
I will definitely be staying!Best customer support!Dashboard to process credit cards easy to use and navigate! Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super easy bluetooth with app on my phone!
Cons
Intergrate with either Google contacts and or Hubsport crm to import all my existing clients to make emailing receipts and invoicing easier, or intergrate with Zapier to make this happen!
Response from SpotOn
That's music to our ears, Shane! We're happy to hear you're having a great experience with your SpotOn Dashboard and device. Going to pass along your integration/import contacts feedback and make sure the right teams are notified.
We look forward to continuing to help you grow your business.
SpotOn FAQs
Below are some frequently asked questions for SpotOn.Q. What type of pricing plans does SpotOn offer?
SpotOn offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Not Available
SpotOn has simple, flat, and transparent pricing with financing and capital options available. The SpotOn Platform software fee starts at $25/month and includes access to email marketing, reporting, and review management. Hardware pricing varies by device and promotions may apply. Contact SpotOn for more information.
Q. Who are the typical users of SpotOn?
SpotOn has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SpotOn support?
SpotOn supports the following languages:
English
Q. Does SpotOn support mobile devices?
SpotOn supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SpotOn integrate with?
SpotOn integrates with the following applications:
7shifts, ADP, Apple Pay, BevSpot Food and Beverage Management, Compeat, Craftable, DAVO, DolceClock, DoorDash, Gusto, Gusto, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo
Q. What level of support does SpotOn offer?
SpotOn offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SpotOn.
- Restaurant POS Software
- Pub ePOS Software
- Payment Processing Software
- POS Systems
- Restaurant Management Software
- Food Delivery Software
- Online Ordering Systems
- Online Booking Systems
- Customer Loyalty Software
- Appointment Scheduling Software
- Retail POS Systems
- Email Marketing Software
- Campaign Management Software
- Review Management Software
