About Oracle MICROS Simphony POS

Simphony, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more. Managers can review real-time performance data and business reports from the centralized dashboard.

Simphony enables users to manage multiple restaurants across various locations to enhance brand awareness and provide a consistent guest experience. The table management feature allows staff members to take reservations and manage waitlists while the conversational ordering tool, automatic combo recognition feature, and online menu with custom pictures and promotions help to streamline the ordering process.

With Simphony’s forecasting tools, managers can track sales and key performance indicators to create accurate budgets in real time. The software allows users to track inventory levels and send automatic alerts when stock needs to be reordered or organized. From the dashboard, managers can review reports with real-time data, training materials, and video surveillance footage.

Key benefits of Oracle MICROS Simphony POS

-Protect business and customer data with the world's most secure cloud-based restaurant POS system
-Integrate with a vast selection of technologies for online ordering, delivery, loyalty programs, and more
-Run your restaurant on the industry's most robust, durable restaurant POS hardware
-Take advantage of Oracle's 24x7 local support teams from anywhere in the world
-Run multiple restaurants from a completely customized restaurant POS system configured to fit your business needs

Devices

Business size

S M L

Images

Simphony mobile integration
Simphony access control
Simphony restaurant management
Simphony payment processing
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Oracle MICROS Simphony POS video
Oracle MICROS Simphony POS screenshot: Simphony mobile integration Oracle MICROS Simphony POS screenshot: Simphony access control Oracle MICROS Simphony POS screenshot: Simphony restaurant management Oracle MICROS Simphony POS screenshot: Simphony payment processing

Features

Total features of Oracle MICROS Simphony POS: 57

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Commission Management
  • Cost Management
  • Customer Accounts
  • Customisable Reports
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Cafeterias
  • For Healthcare
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Live Tracking
  • Loyalty Program
  • Menu Planning
  • Mobile Access
  • Multi-Location
  • Nutrition & Allergen Management
  • Nutrition Analysis
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Routing
  • Sales Forecasting
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Social Promotion
  • Split Checks
  • Table Management
  • Tips Management
  • Wait List Management
  • eCommerce Management

Alternatives

GoFrugal

4.4
#1 Alternative to Oracle MICROS Simphony POS
GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS)...

PDQ POS

4.3
#2 Alternative to Oracle MICROS Simphony POS
PDQ POS, a top rated point of sale system, is designed specifically for pizzerias, quick serve, fast casual, and...

Lightspeed POS

4.5
#3 Alternative to Oracle MICROS Simphony POS
Kounta is a modern cloud-based Point of Sale, with a focus on hospitality. Boasting a simple setup and clean interface,...

Toast POS

4.2
#4 Alternative to Oracle MICROS Simphony POS
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Reviews

Overall rating

4.5 /5
(15)
Value for Money
3.7/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
3.5/5

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Showing 5 reviews of 15
Christian K.
Overall rating
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simphony Review - Minor DKL Food Group

Reviewed on 8/7/2020

Overall the software is a decent POS software, the customisation ability is a good fit for our...

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.

Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.

Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.

The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals

It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.

Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Matt F.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Oracle = A great global partner

Reviewed on 4/7/2020

I have been happy with our experience with Simphony. They provide a great product

I have been happy with our experience with Simphony. They provide a great product

Pros

One stop shop. POS, purchasing and reporting.

The software has great capabilities and covers all areas a hospitality business requires

Cons

Most adjustments to the program involve an additional purchase.

Immediate support not often available

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Nice

Reviewed on 7/4/2021

Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you...

Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts .

Pros

very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data .

Cons

The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently .

Jean R.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

Reviewed on 5/10/2020

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting...

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7.

It was a really bad choice.

Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk .

Since, Oracle purchased Micros, service and support has suffered greatly.

They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings.

Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with.

Make a wise choice, don’t choose Oracle Simphony.

Pros

The ease of menu updating and cusomtization.

Cons

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone.

Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Sam W.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Run Away. Do not look back

Reviewed on 20/1/2021

Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a...

Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.

Pros

The reporting software is pretty thorough

Cons

The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.

Showing 5 reviews of 15 Read all reviews

Oracle MICROS Simphony POS FAQs

Below are some frequently asked questions for Oracle MICROS Simphony POS.

Oracle MICROS Simphony POS offers the following pricing plans:

  • Starting from:
  • Pricing model: One Time License, Open Source
  • Free Trial: Not Available

Contact Oracle MICROS for full pricing details.

We do not have any information about Oracle MICROS Simphony POS features

Oracle MICROS Simphony POS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages Oracle MICROS Simphony POS supports

Oracle MICROS Simphony POS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Oracle MICROS Simphony POS integrates with the following applications:

Restaurant365, SevenRooms

Oracle MICROS Simphony POS offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Oracle MICROS Simphony POS.