Bigin by Zoho CRM
About Bigin by Zoho CRM
Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect and customer details including deals, emails, activities, tweets, and more in a centralized repository.
The application allows users to create and share no-code form across multiple channels. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. You can also connect with your contacts via WhatsApp, email, and online meetings! With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other notable features of Bigin include workflow automation, automated notifications, collaboration, data import, audit logging, and more.
Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns.
Pricing starting from:
US$1.00/year
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$1.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Bigin by Zoho CRM: 126
Alternatives
Less Annoying CRM
Ontraport
Zendesk Suite
Capsule
Reviews
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Value for Money for SME's
Reviewed on 26/7/2024
Very good. I started using it while working on another project for another client
Very good. I started using it while working on another project for another client
Pros
Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.
Cons
User interface could be nicer - green is a funny colour to use for business
Reasons for Choosing Bigin by Zoho CRM
When I looked at upgrading Hubspot, i found that the USD100 p/m price Hubspot charge is the same as 1 YEAR of Bigin. For a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.Switched From
HubSpot CRMReasons for Switching to Bigin by Zoho CRM
Price- Industry: Photography
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effortless CRM for Small Businesses: Bigin by Zoho Review
Reviewed on 13/11/2024
I’ve been using Bigin by Zoho for a month, and it has quickly become an invaluable tool for...
I’ve been using Bigin by Zoho for a month, and it has quickly become an invaluable tool for organizing my customer data. As a small business owner, I needed a CRM that was simple yet powerful, and Bigin delivers exactly that. The interface is user-friendly, making it easy to get started right away, and I love how it streamlines my customer interactions, helping me stay organized and efficient. The pipeline view is particularly helpful for tracking my leads and ongoing projects. Bigin makes customer relationship management feel effortless, and it’s an affordable solution with features that match my needs perfectly. Highly recommended for small businesses looking for a straightforward, effective CRM!
Pros
One of the standout features of Bigin by Zoho is its simplicity combined with powerful functionality. The interface is clean and intuitive, making it easy to navigate, even for those new to CRM tools. I especially appreciate the pipeline view, which gives me a clear visual of all my leads and customer interactions, helping me manage my workflow efficiently. The integration with other Zoho apps is seamless, and it’s an affordable choice, offering great value for small businesses like mine. Overall, Bigin has made organizing and tracking customer data a breeze!
Cons
While Bigin by Zoho has been fantastic overall, I found that some advanced features, like custom reporting options and more in-depth automation tools, are somewhat limited compared to larger CRM systems. Also, a bit more flexibility in customization would be useful for tailoring the platform to specific business needs. However, for a CRM focused on small businesses, it still offers a great balance of simplicity and functionality.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Small Size CRM
Reviewed on 20/1/2024
Pros
It is really convenient to setup and onboard users.
We tried a simplified process for one of our teams instead of using Zoho CRM (full one), but in the end lacked some functionalities here.
Cons
Limited customizing options, overall not so useful from mobile in our case.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Operations Manager
Reviewed on 13/9/2024
We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep...
We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep track of leads, follow-ups, and deal stages across various spreadsheets, which often led to missed opportunities and delayed responses. With Bigin, we’ve been able to consolidate all our sales data into one place. Overall its very friendly and easy to use
Pros
Simplicity and Visual Management
Bigin excels at providing a visual, drag-and-drop pipeline that allows users to easily manage deals from start to finish with an interface that is intuitive and very easy
Cons
Forms do not allow editing/updating records
Alternatives Considered
HubSpot CRMReasons for Choosing Bigin by Zoho CRM
Cost Bigin’s pricing is another area where it shines, particularly for small businesses. It offers a robust set of features at a much lower price point than most CRMs on the market, making it an attractive option for startups. The pricing structure is straightforward with no hidden fees.Switched From
PipedriveReasons for Switching to Bigin by Zoho CRM
User friendliness and the ease of use, as well as the cost- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best CRM for small startup teams.
Reviewed on 9/11/2024
The best for my business. I have a team of 3 people to manage sales and customer success and Bigin...
The best for my business. I have a team of 3 people to manage sales and customer success and Bigin was the easy one.
Pros
It's too easy to use for a small business.
I have a restaurant tech startup and the UX and UI is so smooth. They promise a 30 minutes setup and I did it in 15 min.
Cons
Doesn't have SalesIQ integration, if zoho want to make from bigin the best small CRM you need to make a SalesIQ integration.
Bigin by Zoho CRM FAQs
Below are some frequently asked questions for Bigin by Zoho CRM.Q. What type of pricing plans does Bigin by Zoho CRM offer?
Bigin by Zoho CRM offers the following pricing plans:
- Starting from: US$1.00/year View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing starts from $1/user/month (billed annually)
Q. Who are the typical users of Bigin by Zoho CRM?
Bigin by Zoho CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Bigin by Zoho CRM support?
Bigin by Zoho CRM supports the following languages:
Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Bigin by Zoho CRM support mobile devices?
Bigin by Zoho CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bigin by Zoho CRM integrate with?
Bigin by Zoho CRM integrates with the following applications:
AccuCare, ActiveEdge, Calendly, Constant Contact, Google Workspace, Mailchimp, Meetime, Microsoft 365, MyOperator, NeverBounce, Ozonetel, SMS-Magic, Twilio, Zapier, ZeroBounce, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho FSM, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho LandingPage, Zoho Meeting, Zoho Projects, Zoho Sites
Q. What level of support does Bigin by Zoho CRM offer?
Bigin by Zoho CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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