VSight Remote

4.7 (20)
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AI-driven AR Remote Assistance for effective problem-solving

About VSight Remote

VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams and remote experts, solving key challenges like downtime, skill gaps, and high operational costs. With AI-driven features and augmented reality (AR) remote assistance, VSight streamlines operations across industries, boosting productivity and enhancing decision-making.

Solutions and Benefits

• Minimized Downtime: VSight’s AR-powered remote assistance allows on-site teams to connect instantly with remote experts, resolving issues in real time and keeping workflows smooth by reducing costly delays.

• Cost Savings & Reduced Travel: Traditional support requires on-site visits, which are costly and slow. VSight’s augmented reality remote assistance eliminates this need, enabling remote experts to assist through AR, cutting travel costs and speeding up responses.

• Knowledge Transfer and Training: In industries where skill gaps impact productivity, VSight’s augmented reality for remote training offers step-by-step guidance, ensuring accurate task completion and helping field workers develop skills on the job.

• Data Security and Compliance: VSight prioritizes security, with ISO 27001 compliance, GDPR, and CCPA adherence. Encrypted data transmission and secure access protocols make it suitable for industries with stringent data requirements.

• Device Compatibility: Designed for varied operational needs, VSight works across smart glasses, mobile devices, and tablets, enabling teams to use augmented reality for remote service and maintenance training in diverse settings.

• Seamless Integration: Supporting SCIM, OAuth, and integration with CRM, ERP, and other tools, VSight aligns with enterprise workflows, improving data flow and efficiency with real-time synchronization.

Industry Applications

VSight Remote meets the demands of sectors requiring constant operation and immediate support, including Manufacturing, Energy, Field Services, Automotive, Maintenance & Repair (MRO), Mining, Utilities, Telecom, Construction, Insurance, Healthcare, HVAC, Real Estate, and more. AI and AR-driven remote assistance addresses industry-specific needs, empowering teams to perform accurately and efficiently:

• Field Services Augmented Reality: Remote experts guide technicians in diagnostics, repairs, and maintenance, ensuring quick, precise solutions where minimal downtime is critical.

• Maintenance and Repair Using AR: VSight’s AR-based remote assistance allows on-site teams to access expert guidance for complex tasks, reducing downtime and ensuring precision.

• Remote Training and Support with AR: Interactive, real-time support enables continuous training, bridging skill gaps and aligning teams with up-to-date protocols.

Designed for Today’s Challenges

VSight’s intuitive interface, extensive training resources, and user-driven support simplify adoption for teams, regardless of technical experience. This augmented reality remote assistance solution empowers teams to work more effectively, respond quickly to on-site issues, and maintain high standards of security with seamless workflow integration.

With VSight Remote, industries gain an adaptable, efficient, and secure platform to tackle modern challenges and elevate productivity across operations.


Key benefits of VSight Remote

VSight’s AR Remote Assistance enables secure, real-time collaboration between on-site teams and remote experts, solving critical challenges like downtime, skill gaps, and high costs. By integrating AR remote assistance, VSight enhances productivity and improves decision-making across industries.

Key Benefits

• Reduced Downtime with Real-Time Problem Solving: VSight connects on-site teams instantly with remote experts for immediate troubleshooting, minimizing costly delays and maintaining seamless operations. This rapid issue resolution is especially valuable in industries where downtime significantly impacts productivity and costs.

• Cost Efficiency through Remote Support: Traditional troubleshooting often requires on-site visits, adding time and expense. VSight’s AR platform eliminates the need for travel by delivering virtual support, saving on travel costs and enabling faster responses.

• Skill Building and Knowledge Sharing: Skill gaps can slow operations. VSight’s AR remote training allows remote experts to guide on-site teams step-by-step, improving task accuracy and helping field workers acquire new skills, boosting team expertise.

• Data Security and Compliance: With ISO 27001 compliance, GDPR, and CCPA adherence, VSight prioritizes data protection. Encrypted sessions ensure that industries handling sensitive information maintain rigorous data security.

• Flexible Device Compatibility: Designed for diverse settings, VSight supports various devices, including smart glasses, mobile phones, and tablets. This versatility makes it ideal for industries like field services and manufacturing, where adaptable solutions are essential.

• Seamless Integration with Enterprise Systems: Supporting SCIM for user management, OAuth for secure access, and CRM/ERP integration, VSight aligns with existing infrastructure, improving data flow and efficiency.

• Productivity Boost with Streamlined Processes: Instant access to expert guidance ensures tasks are done right the first time, reducing rework and minimizing errors. VSight supports teams in completing tasks faster, driving productivity across operations.

• Versatile for Multiple Industries: VSight meets diverse needs across Manufacturing, Energy, Field Services, Automotive, MRO, Mining, Utilities, Telecom, Construction, Insurance, Healthcare, HVAC, Real Estate, and more. Its AR remote assistance supports industry-specific tasks, from remote maintenance to diagnostics.

• Quick Onboarding and User-Friendly Interface: VSight’s intuitive interface minimizes training, allowing teams to adapt quickly. This simplicity speeds adoption, enabling users of all skill levels to easily access its features.

• Enhanced Collaboration for Better Decision-Making: Real-time connections between on-site and remote teams improve decision-making. Expert guidance helps solve issues confidently, enhancing work quality and efficiency.

• Resilient with Disaster Recovery: Built with robust recovery capabilities, VSight ensures continuous access and reliability during disruptions, meeting the high standards required by industries with strict operational needs.

• Scalable to Meet Growth: VSight scales with organizational needs, supporting additional users and integrations as demands grow. This adaptability ensures VSight remains effective as businesses expand.

• Competitive Edge through Advanced Technology: VSight’s advanced AR solution provides a competitive advantage by boosting efficiency and innovation. Organizations using VSight position themselves as industry leaders in technology and customer satisfaction.

Summary

VSight’s AR Remote Assistance delivers clear benefits: it cuts costs, enhances productivity, maintains data security, and strengthens operational resilience. With robust features, secure infrastructure, and seamless integrations, VSight empowers teams to work more effectively and confidently, meeting the demands of fast-paced, dynamic environments.


Images

VSight Remote Software - Annotate with Augmented Reality in live video stream.
VSight Remote Software - Collaborate on images, documents or 3D  models.
VSight Remote Software - Export session with associated files, chat and activities.
VSight Remote Software - View performance on Dashboard.
VSight Remote Software - Join meetings via designated rooms and make calls.
View 6 more
VSight Remote video
VSight Remote Software - Annotate with Augmented Reality in live video stream.
VSight Remote Software - Collaborate on images, documents or 3D  models.
VSight Remote Software - Export session with associated files, chat and activities.
VSight Remote Software - View performance on Dashboard.
VSight Remote Software - Join meetings via designated rooms and make calls.

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Reviews

Overall rating

4.7 /5
(20)
Value for Money
4.6/5
Features
4.7/5
Ease of Use
4.5/5
Customer Support
4.8/5

Already have VSight Remote?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 20
Gerald
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Emerging technology

Reviewed on 6/11/2024

Out biggest issue is adoption, mainly due to the limited usability within customer facilities

Out biggest issue is adoption, mainly due to the limited usability within customer facilities

Pros

Vsight is very responsive as a company and easy to work with.

Cons

The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal.

Alternatives Considered

Microsoft Teams

Reasons for Switching to VSight Remote

Another division uses this product. Pricing was fair compared to others
Louis
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vsight saved our overseas technical support!

Reviewed on 6/4/2021

When collaborating with overseas partners for technical intervention, there's often a challenge...

When collaborating with overseas partners for technical intervention, there's often a challenge with getting a sense of the actual situation. VSight has made it possible with AR features and high resolution photo sharing with annotations.

Pros

There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes.

Cons

None. This application met our every needs for remote technical support.

Benjamin
Overall rating
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Good product and Good Service

Reviewed on 6/11/2024

Good and reliable System with many usefull functionalities

Good and reliable System with many usefull functionalities

Pros

Easy to be used
Many functions
Good Sales service

Cons

Augmented Mode does not work very well
High Energy consumption on mobile device

Alternatives Considered

TeamViewer Remote

Reasons for Switching to VSight Remote

Good Funktionalität and Good Sales Support
Boran
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AR Remote Assistance

Reviewed on 16/11/2024

We are happy with overall experience. We will see if there will be AI features and will decide.

We are happy with overall experience. We will see if there will be AI features and will decide.

Pros

- The application performs exceptionally well in all scenarios.
- It offers a comprehensive range of integration options.
- It genuinely provides augmented reality functionality.

Cons

Before purchasing, we asked for a trial and that period could be more than 14 days.

Stephane
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Feedback from Aisa Automation Industrielle SA

Reviewed on 6/11/2024

In general very good, with some negative experiences as stated above.

In general very good, with some negative experiences as stated above.

Pros

Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents.

Cons

Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself...

Showing 5 reviews of 20 Read all reviews

VSight Remote FAQs

Below are some frequently asked questions for VSight Remote.

VSight Remote offers the following pricing plans:

  • Starting from: US$79.00/month
  • Pricing model: Subscription
  • Free Trial: Available

VSight Remote is available across 3 pricing tiers. Contact VSight for pricing information.

VSight Remote has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

VSight Remote supports the following languages:

Chinese, Czech, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish, Turkish

VSight Remote supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

VSight Remote integrates with the following applications:

Auth0, Azure Active Directory, Azure Blob Storage, Genesys Cloud CX, Google Authenticator, Google Cloud, HubSpot Service Hub, IFS Field Service Management, Microsoft 365, Microsoft Azure, Microsoft Outlook, Oracle Primavera Cloud, SAP Field Service Management, SAP Service Cloud, Salesforce Field Service, ServiceMax, ServiceNow, ServicePower, Unifier

VSight Remote offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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