About StoryTap

StoryTap is the leader in story-led video automation. Our patented platform lets brands easily produce and automatically share authentic video stories from customers or employees. From video product reviews to Q&A, testimonials and more. The end result? Stronger consumer relationships and measurable bottom-line results.

Video Reviews
Help buyers make the right purchase decisions by taking the guesswork out of shopping online.

Video Q&A
Share insightful video answers to FAQs to help buyers and customers make more informed purchase decisions.

Video SEO
Drive higher search rankings and share of voice with video distribution across search engines, YouTube and social media.

Video Content for Social Media
Expand your marketing mix beyond influencers with videos from real customers or staff.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of StoryTap

Video Reviews
- Bridge the gap from in-store to online with human centred videos
- Simplify comparisons of products and services
- Build credibility by showing how customers really feel

Video Q&A
- Create educational videos for every product and service
- Deliver insight that helps reduce the number of returns
- Share expert knowledge that lowers call centre volumes

Video SEO
- Get discovered faster and stay top of mind
- Boost SEO and drive relevant organic traffic to your website
- Automatically index and optimize videos for search engines

Video Content for Social Media
- Scale your content for Pinterest, Google, YouTube, Twitter, LinkedIn and Facebook with powerful user-generated social videos
- Give your customers a voice while maintaining full control over your brand
- Target audiences worldwide with social videos for every demographic

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

StoryTap Software - StoryTap Backend Web App
StoryTap Software - StoryTap Landing Page
StoryTap Software - StoryTap Customer Experience
StoryTap Software - StoryTap Customer Video Sharing
StoryTap Software - StoryTap Customer Website Embed Video Q&A
StoryTap Software - StoryTap Customer Website Video Reviews
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StoryTap video
StoryTap Software - StoryTap Backend Web App StoryTap Software - StoryTap Landing Page StoryTap Software - StoryTap Customer Experience StoryTap Software - StoryTap Customer Video Sharing StoryTap Software - StoryTap Customer Website Embed Video Q&A StoryTap Software - StoryTap Customer Website Video Reviews

Features

Total features of StoryTap: 95

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Brand Management
  • Brand Overlay
  • Brand Tracking
  • Bulk Uploading
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Categorisation/Grouping
  • Closed Captions
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Creation
  • Content Library
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable CTAs
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Distribution Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • Interactive Content
  • Labeling
  • Lead Capture
  • Media Library
  • Mobile Screen Support
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Negative Feedback Management
  • Privacy Options
  • Publish Scheduling
  • Rapid Creation
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Overlay
  • Third Party Integrations
  • Video Capture
  • Video Creation
  • Video Editing
  • Video Management
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Website Integration

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Reviews

Overall rating

5 /5
(10)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
5/5
Customer Support
5/5

Already have StoryTap?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 10
Elijah V. Elijah V.
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201-500 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Give your community a voice

Reviewed on 24/8/2020

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with...

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.

Pros

I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19.

The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere.

Cons

Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected.

Craig L. Craig L.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Video reviews made easy!

Reviewed on 25/8/2020

It's great! Not only is the platform powerful and effective but the level of customer service...

It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap.

Pros

StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result.

Cons

Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue.

Andrew M. Andrew M.
Overall rating
  • Industry: Higher Education
  • Company size: 1,001-5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use for a social media manager on the periphery of the project

Reviewed on 26/10/2021

Overall this is a great tool to not only create video content but to store it. The premise is easy...

Overall this is a great tool to not only create video content but to store it. The premise is easy enough, but as someone who comes in and out of the process/ not involved in the recording of it, it's so easy to search and download videos. Your interface is so nice and smooth and it's really helped me share more stories with our digital audiences.

Pros

I think the ease of the platform combined with the support of our rep. has made using StoryTap so great, and uniquely different from other platforms. I'm able to come in as a I need at any time of the user journey and pull videos (full or in segments) to upload to social. On the few moments I need assistance, I'm able to get immediate help from our rep and she's been so great, before, during, and after we launched.

Cons

My only complaint is something that I recently learned the trick to, so it's not really a complaint as a user error and that is the storyline feature on the video information pop out. It starts the story prompt, and as someone who comes in looking for specific moments / clips I can share, I was hoping to see what's said without having to listen to each of them. I've since learned I can see that on the transcript tab. I guess it'd be nice to see them both, vs. separate, but otherwise I don't have critical feedback.

Kaare F. Kaare F.
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Critical Platform For Success

Reviewed on 4/11/2021

StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot...

StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot into ecosystem and culture. StoryTap has been providing an innovative solution for our business and driven positive outcomes for our customers & business through its expertise in online content and brand management. The staff has a wonderful attitude and has gone above and beyond in helping us make the most out of the platform. In particular, Andrea, Louise, and Daniel have provided service above and beyond expectations and have kept us on track to meet business targets

Pros

-The external platform itself is sleek and aesthetically pleasing
-The concierge services are invaluable in keeping our goals on track
-The internal platform is simple and intuitive - it is very easy for us to get new technicians to leverage the program
-Reporting provided through the platform is extremely helpful especially when cross referencing it

Cons

I would be very keen to see a product roadmap n future enhancements & development work. This type of strategic collaboration helps us work make the most out of the product & help us plan future projects.

Samantha H. Samantha H.
Overall rating
  • Industry: Education Management
  • Company size: 501-1,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Substitute for Creating Content at Scale

Reviewed on 2/11/2021

Really great experience. I have since moved on from Anderson, but would love to work with them...

Really great experience. I have since moved on from Anderson, but would love to work with them again if the opportunity arises.

Pros

I don't know of any other software that can generate this much content so quickly. I think that's the most valuable feature of StoryTap. Secondly, the data reports that synthesize all the data points makes decision-making so easy and saves so much time internally. And of course, the Support team they provide to help guide you through template creation, website placement, etc. is incredibly knowledgable and dedicated to helping your team achieve its goals.

Cons

There was nothing that really was a deal breaker. If StoryTap is looking to develop new features, I would recommend an editor/trimmer and continuing to focus on the sweet spot between mass production and customization. Maybe more self-serve?

Showing 5 reviews of 10 Read all reviews

StoryTap FAQs

Below are some frequently asked questions for StoryTap.

StoryTap offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact StoryTap for a demo and pricing.

StoryTap has the following typical customers:

201-500, 501-1,000, 1,001+

StoryTap supports the following languages:

English

StoryTap supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations StoryTap has

StoryTap offers the following support options:

Email/Help Desk, Phone Support

Related categories

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