SMRT Systems

Point of sale and delivery tracking system for dry cleaners

About SMRT Systems

SMRT Systems is a cloud-based point-of-sale (POS) solution designed to help dry cleaning businesses manage drivers, customers, and staff members, track deliveries and process payments on a centralized platform. Features include automated reminders, order management, route optimization, bill statements, custom pricing, and reporting.

The application’s timeclock feature enables managers to determine employees’ start/end time, track any record errors, and calculate overtime for payroll. Administrators can use timecards to measure employees’ total number of working hours and utilize calendar filters to search past periods. SMRT Systems lets users add non-existing brand names to new orders and apply promotions to items by scanning barcodes. Managers can also create new customer profiles with details such as name, email address, mobile number, city, and more.

The delivery module enables managers to monitor daily active routes, drivers' activity across stops through a progress bar, pending and completed tasks, and the total number of bags remaining to be delivered on a particular stop. SMRT Systems also includes a locker module, which helps staff members search empty lockers for placing orders and send a text message or email to customers for confirmation.


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SMRT Systems Software - SMRT Systems delivery module
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SMRT Systems Software - SMRT Systems delivery module
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SMRT Systems

4.9 (117)
VS.
Highly reviewed

Starting Price

No pricing found
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

38
54

Integrations

2
4

Ease of Use

4.8 (117)
4.9 (127)

Value for Money

4.7 (117)
4.9 (127)

Customer Service

4.9 (117)
4.9 (127)
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Reviews

Overall rating

4.9 /5
(117)
Value for Money
4.7/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

Already have SMRT Systems?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 117
Alonso
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding

Reviewed on 10/8/2020

Our internal company communications, automation with management reporting, billing and customer...

Our internal company communications, automation with management reporting, billing and customer resolutions have been the biggest benefits with the software implementation. What took several emails, manual phone calls and meetings with our management are now easily reported across all communicaitons channels and have reduced the time to resolve day to day processes.

Pros

The installation, training, and implementations were a breeze. Using SMRT software for our operations has allowed us to implement, automate customer communications and improve our operations over night. We are upset at that fact that we didn't switch over years ago. The training for our staff, drivers, markin, office, and production was incredibly easy. It has exceeded our expectations thus far.

Cons

There is not much negative to say. As we discover features we wish we had, their staff is attentive and responsible and always find a better way to resolve our operational issues.

Charles
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy transfer and start up

Reviewed on 11/11/2020

My overall experience has been positive. The texting feature allows me to comunicate easily with my...

My overall experience has been positive. The texting feature allows me to comunicate easily with my customers and has made my delivery service more efficient. Support is fast and usually solves your issues very quickly, either with email or on the phone.

Pros

This software is easy to learn. Training new employyes is easy. It is flexible and adapts well to the way you run your business. The ability to communicate with your customers through texting has been a big help. The support has been excellent.

Cons

I would like it if it printed tags for the lot system assembly operation. It is not a major problem but it would make it easier for my operation.

Joe
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

New system

Reviewed on 14/4/2021

Pros

Information needed on tracking tickets,clothing

Cons

Internet based and too many steps along the way.

Ryan
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 6/1/2023

Overall I have been extremely happy and and the support staff has been great. My one recommendation...

Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.

Pros

The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.

Cons

This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.

Laurie
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wish we made the switch sooner!

Reviewed on 11/8/2020

We have improved garment tracking and communication internally and with customers. We are able to...

We have improved garment tracking and communication internally and with customers. We are able to be really transparent. The customer interface is great. The team is great to work with! Our systems and processes are getting streamlined in a way we've been dreaming about for years, but had roadblocks with previous software.

Pros

So easy to use and setup. My staff basically trained themselves. When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately. It's a very intuitive system, easy to navigate and figure out even without a lot of training. One of the best things about it is the web based platform so that we can easily access the system from anywhere to help with training or trouble shooting even when not on site.

Cons

My only issues are tiny, nit-picky things with headings or section titles that don't really change the overall function, just the look of things.

Showing 5 reviews of 117 Read all reviews

SMRT Systems FAQs

Below are some frequently asked questions for SMRT Systems.

SMRT Systems offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact SMRT Systems for pricing details.

SMRT Systems has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

SMRT Systems supports the following languages:

English

SMRT Systems supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SMRT Systems integrates with the following applications:

Segment, Zapier

SMRT Systems offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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