Ontraport

Sales, marketing, and communication management software

4.2 /5 (65 reviews) Write a Review!

Ontraport Overview

What is Ontraport?

Ontraport is a cloud-based software designed to help businesses of all sizes streamline sales, marketing, customer communication, and other operations on a unified portal. The platform includes marketing automation tools, which enable organizations to create, run, and manage marketing campaigns using customizable templates and send targeted emails or text messages to customers.

Ontraport lets marketers design and launch personalized landing pages with custom forms, fields, content, and domain to capture customer data for marketing activities, track lead sources, offer memberships and subscriptions, and process payments. It offers a host of features such as a drag-and-drop page builder, templates library, split testing, real-time notifications, automation log, role-based permissions, eCommerce management, and more. Administrators can use the built-in CRM system to record details about page visits, purchases, or link clicks, establish a custom workflow for sales teams, and track tasks, projects, product launches, and more across the pipeline.

Ontraport enables managers to gain insights into budgets, campaign performance, trends, conversion rates, leads, revenue, and customer experience through reports and analytics. It also supports integration with various third-party applications such as QuickBooks, Xero, Zapier, PieSync, Google Calendar, JotForm, ZenDesk, Shopify, and more.

Ontraport Overview

Pricing

Starting from
US$79.00/month

Pricing options

Free Trial
Subscription
Value for money

Ontraport offers a free trial for 14 days after which it is available on monthly subscriptions. Details of paid plans include:
Basic - $79 per month
Plus - $147 per month
Pro - $297 per month
Enterprise - $497 per month


Ontraport Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Ontraport campaigns
Ontraport contact information
Ontraport contacts
Ontraport deals
Ontraport video Ontraport screenshot: Ontraport campaigns Ontraport screenshot: Ontraport contact information Ontraport screenshot: Ontraport contacts Ontraport screenshot: Ontraport deals

Ontraport Reviews

Ontraport Reviews

Overall rating
4.2
/
5
Excellent
35

Very good
15

Average
10

Poor
2

Terrible
3

Value for Money
3.8
Features
4.2
Ease of Use
3.8
Customer Support
4.3
77% recommended this app
Annette P.

Great for coaches, speakers and e-learning products

It's truly the best software in the industry for companies looking to launch an e-learning / saas product, it seems to be especially geared for people who have a workshop, live event or coaching service business


Matt J.

Daily user since 2014

Like most businesses, we use Ontraport for general email marketing but we also use it track leads and automate follow up of hot leads - this has vastly improved our sales focus, conversion rates, and sales value


Verified Reviewer

I Tried It for 6 Months This Is What I Found:

I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport.
In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to.

What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.


Hannah W.

Customer Service is AMAZING

First of all, their customer service is AMAZING. Every time I have a question, each support person is quick to answer, and is super kind. I had an extensive chat with someone today, and he helped me SOOO much. I have never seen such quick, helpful, and NICE customer service EVER until Ontraport!!!!


Ksenia B.

Powerful, multifaceted, intuitive

It just simplifies so many processes. Being able to build a page, send emails, manage contacts, and set up campaigns all under one roof makes everything so straightforward. We're better able to roll out new ideas and events because multiple team members have learned the simple UI, and because we don't have to juggle amongst several different services for each step of the process.


Annette P.
Industry: E-Learning
Company size: 2-10 Employees

Great for coaches, speakers and e-learning products

Used Daily for 2+ years
Reviewed on 12/9/2020
Review Source: Capterra

It's truly the best software in the industry for companies looking to launch an e-learning / saas product, it seems to be especially geared for people who have a workshop, live event or coaching service business

Pros

It's very logical and user friendly, as long as you are clear with each step of your process that you are wanting to automate, it will be likely super intuitive for you

Cons

The software does seem to glitch frequently in little minor ways (for example, the bold on rollover for a link text) and with that said, support is amazing and they often resolve these issues super quickly.

Response from Ontraport

YAY for user-friendly software that help make running a business smooth and efficient!! Thanks for the positive review, Annette.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matt J.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Daily user since 2014

Used Daily for 2+ years
Reviewed on 15/1/2020
Review Source: Capterra

Like most businesses, we use Ontraport for general email marketing but we also use it track leads and automate follow up of hot leads - this has vastly improved our sales focus, conversion rates, and sales value

Pros

1. Ease of use, a great tool for all my marketing and automation. You have to try it to really understand
2. Support, many of whom I now know on first name basis - Ontraport attracts top notch people to be part of their team and they bend over backwards to help, especially if mistakes are made... I find them extremely proactive.
3 Come for the software, stay for the people. Not only are the staff extremely good at what they do but so are the leaders. Every dept head I've spoken with has been extraordinary and a credit to [SENSITIVE CONTENT HIDDEN] who himself is all over the wider community. All of this plus the Facebook Community which is amazing, no question too dumb or too complex, everyone within the wider community is very helpful.

Cons

The knowledge base could probably do with more detail but I can normally get the answer I need from the community with is very strong and healthy

Response from Ontraport

Thanks for the kind words, Matt! We're happy to have you as a part of the Ontraport family.

We're constantly making updates and additions to our Support Center, so please let us know if you have any specific feedback or suggestions for information to add!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Alternative Medicine
Company size: Self Employed

I Tried It for 6 Months This Is What I Found:

Used Weekly for 6-12 months
Reviewed on 1/12/2019
Review Source: Capterra

I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport.
In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to.

What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Pros

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it.

They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Cons

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support.

It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors.

Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Hannah W.
Industry: Online Media
Company size: 2-10 Employees

Customer Service is AMAZING

Used Daily for 6-12 months
Reviewed on 2/10/2020
Review Source: Capterra

First of all, their customer service is AMAZING. Every time I have a question, each support person is quick to answer, and is super kind. I had an extensive chat with someone today, and he helped me SOOO much. I have never seen such quick, helpful, and NICE customer service EVER until Ontraport!!!!

Pros

Customer service, their ability to go above and beyond, availability for screen shares

Cons

it is a little confusing at first, but with their awesome customer service team, they help in a jiffy!

Response from Ontraport

Thanks for this positive review, Hannah! We'll be sure to pass this message along to our support team. :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ksenia B.

Powerful, multifaceted, intuitive

Used Weekly for 2+ years
Reviewed on 11/3/2018
Review Source: Capterra

It just simplifies so many processes. Being able to build a page, send emails, manage contacts, and set up campaigns all under one roof makes everything so straightforward. We're better able to roll out new ideas and events because multiple team members have learned the simple UI, and because we don't have to juggle amongst several different services for each step of the process.

Pros

I like how easy it is to create a sequence of events from start to finish--a page for customers to visit, a form to fill out, an email to send them upon form submission, a page to be routed to, a campaign of future emails to be added to... it's all so simple to set up with Ontraport's vastly powerful tools and visually intuitive interface.

Cons

Some quirks and bugs in the page editors can make building a page frustrating--for instance, in the sidebar where you upload a photo for a certain block of the page, your cursor naturally tracks over Ontraport's sample photos on the way to the Submit button--and hovering over one of those images causes it to be chosen, overwriting the image you just uploaded and inserted. I have to take a scenic route in a big C-shape with my cursor to avoid this happening. Little quirks like that stack up and become pretty frustrating.

Response from ONTRAPORT

Hi Ksenia!

Glad you and your team are using and enjoying the software. We hear you about the page builder. Keep an eye out for updates, we are constantly making the UI and experience better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.3/10
Based on 65 user ratings
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Ontraport Pricing

Ontraport Pricing

Starting from
US$79.00/month
Free Trial
Subscription
Value for money

Ontraport offers a free trial for 14 days after which it is available on monthly subscriptions. Details of paid plans include:
Basic - $79 per month
Plus - $147 per month
Pro - $297 per month
Enterprise - $497 per month

Ontraport offers a free trial for 14 days after which it is available on monthly subscriptions. Details of paid plans include:
Basic - $79 per month
Plus - $147 per month
Pro - $297 per month
Enterprise - $497 per month

Value for Money
3.8/5
Based on 65 user ratings
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Ontraport Features

Ontraport Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4.2/5
Based on 65 user ratings
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Categories

Additional information for Ontraport

Additional information for Ontraport

Key features of Ontraport

  • A/B Testing
  • Analytics
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM Integration
  • Campaign Management
  • Contact Database
  • Contact Management
  • Customizable Templates
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Event Triggered Email
  • Forecasting
  • Image Library
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Multi-Channel Marketing
  • Performance Metrics
  • Pipeline Management
  • Referral Tracking
  • SEO Management
  • Social Media Integration
  • Spam Check
  • Task Management
  • Template Management
  • Territory Management
  • Workflow Management

Ontraport FAQs

Ontraport FAQs

Below are some frequently asked questions for Ontraport.

Q. What type of pricing plans does Ontraport offer?

Ontraport offers the following pricing plans:

Starting from: US$79.00/month

Pricing model: Subscription

Free Trial: Available

Ontraport offers a free trial for 14 days after which it is available on monthly subscriptions. Details of paid plans include: Basic - $79 per month Plus - $147 per month Pro - $297 per month Enterprise - $497 per month

Q. What are the main features of Ontraport?

Ontraport offers the following features:

  • A/B Testing
  • Analytics
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM Integration
  • Campaign Management
  • Contact Database
  • Contact Management
  • Customizable Templates
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Event Triggered Email
  • Forecasting
  • Image Library
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Multi-Channel Marketing
  • Performance Metrics
  • Pipeline Management
  • Referral Tracking
  • SEO Management
  • Social Media Integration
  • Spam Check
  • Task Management
  • Template Management
  • Territory Management
  • Workflow Management

Q. Who are the typical users of Ontraport?

Ontraport has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Ontraport support?

Ontraport supports the following languages:

English

Q. Does Ontraport support mobile devices?

We do not have any information about what devices Ontraport supports

Q. What other apps does Ontraport integrate with?

Ontraport integrates with the following applications:

ConvertFlow, DocuSign, GetSiteControl, Influence, JotForm, Shopify, TimeTrade, Wordpress, Xero, Zendesk

Q. What level of support does Ontraport offer?

Ontraport offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base