Boulevard

Business management software for salons and spas

4.6 /5 (135 reviews) Write a Review!

Boulevard Overview

What is Boulevard?

Boulevard is a cloud-based software designed to help salons and spas of all sizes manage bookings, appointments, payments, check-in and out, memberships, sales, and more on a unified portal. The platform enables organizations to define custom rules for scheduling tasks, staff permissions, service categories, and pricing across multiple products, brands, and locations.

Boulevard allows front desk administrators to handle walk-ins and capture customers' contact information via the iPad application and send alerts with arrival time to the assigned service professional. It offers a host of features such as credit and debit card processing, waitlists, appointment confirmation notifications, group booking, tagging, refunds management, barcode scanning, timeclock, and more. Salons can also create, launch, and run marketing campaigns to promote products, categorize clients, and request ratings and feedback.

Boulevard lets managers generate, export, and share reports to gain insights into business performance, client retention, gross sales, tips, utilization of resources, and other metrics. It also supports integration with various third-party client relationship management (CRM) and enterprise resource planning (ERP) systems via API.

Boulevard Overview

Pricing

Starting from
US$175.00/month

Pricing options

Free Trial
Subscription
Value for money

Boulevard is available across three pricing models, details of which are outlined below:
Essentials - $175/month
Premier - $325/month
Enterprise - Contact Boulevard for pricing details.


Boulevard Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Boulevard managing appointments
Boulevard booking confirmation
Boulevard booking view
Boulevard client profile
Boulevard front desk portal
Boulevard video Boulevard screenshot: Boulevard managing appointments Boulevard screenshot: Boulevard booking confirmation Boulevard screenshot: Boulevard booking view Boulevard screenshot: Boulevard client profile Boulevard screenshot: Boulevard front desk portal

Boulevard Reviews

Boulevard Reviews

Overall rating
4.6
/
5
Excellent
98

Very good
25

Average
10

Poor
0

Terrible
2

Value for Money
4.5
Features
4.3
Ease of Use
4.6
Customer Support
4.7
91% recommended this app
Chris A.

Top-tier salon management solution that continues to improve

We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!


Verified Reviewer

Best POS Software!

Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!


Tom F.

Payment and sales reporting does not meet expectations

I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.


Rosemary M.

Great Software for Salons

One of the best things about Boulevard is customer service. Any time we had questions or issues arise, our problem was dealt with swiftly and resolved. Whether we emailed the rep assigned to us or used the Help Chat or the Support Center, we always felt that our problem was addressed very quickly.


Alicia M.

Boulevard is Awesome

Overall my experience has been pretty great. Such a positive change from Mindbody. I just wished I switched sooner!


Chris A.
Industry: Consumer Services
Company size: 11-50 Employees

Top-tier salon management solution that continues to improve

Used Daily for 1+ year
Reviewed on 12/11/2020
Review Source: Capterra

We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!

Pros

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

Cons

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Consumer Services
Company size: 51-200 Employees

Best POS Software!

Used Daily for 1+ year
Reviewed on 19/11/2020
Review Source: Capterra

Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!

Pros

Boulevard software is very user friendly, easy to use & convenient! It has reduced the duration of front desk trainig. It has also made the managers that are behind the chair, have a very enjoyable experience. I

Cons

Some of the items that seem like they should be easy to customize, are in face a little more. It makes sense when you realize that the interface is for all users and not just your specific location (s).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tom F.
Industry: Consumer Services
Company size: 11-50 Employees

Payment and sales reporting does not meet expectations

Used Daily for 1-5 months
Reviewed on 5/1/2021
Review Source: Capterra

I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.

Pros

Online booking and scheduling appointments

Cons

The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Rosemary M.
Industry: Hospitality
Company size: 2-10 Employees

Great Software for Salons

Used Daily for 2+ years
Reviewed on 12/11/2020
Review Source: Capterra

One of the best things about Boulevard is customer service. Any time we had questions or issues arise, our problem was dealt with swiftly and resolved. Whether we emailed the rep assigned to us or used the Help Chat or the Support Center, we always felt that our problem was addressed very quickly.

Pros

Boulevard is the 3rd scheduling software we have used in the salon, and is by far the best one. Boulevard is very user-friendly. We have had very few problems with it (business interruption or faulty software or the system going down) like we experienced with the other two programs we used in the past. We love the app the stylists/barbers can get on their phones to se e their schedules, be alerted when a client checks in and see client notes right on their phones.

Cons

The negative about Boulevard is that it doesn’t easily connect with any email marketing programs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alicia M.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Boulevard is Awesome

Used Daily for 1-5 months
Reviewed on 19/12/2020
Review Source: Capterra

Overall my experience has been pretty great. Such a positive change from Mindbody. I just wished I switched sooner!

Pros

Is it so easy to check clients out! It is so easy for people to schedule online. We switched from Mindbody, and for our massage therapy studio, it is so much more intuitive and easy to take payments without mistakes. Scheduling calendar is easy to use. The Messaging system is so amazing. We text our clients all of the time now and all conversations show under their profile! Online booking is super easy for Clients and guarantees Credit Cards captured to prevent no shows. One of the biggest things I love is customer support. I have a dedicated partner manager, [SENSITIVE CONTENT HIDDEN] that I can contact. She has been absolutely incredible, supportive, and helpful through this whole process. I also have access to a support team that actually knows about the software and helps me learn or troubleshoot. I love that you can book an appt while staying on our website, and the page never has to refresh for online booking and each step of the payment window.

Cons

Not being able to purchase services online or in the app, the app needs more functionality for sure. They have a bunch of new features they are working on that will be rolled out soon, however. They also need better payroll reporting features for paying other than commission. They are also bringing out better online booking smart booking to limit gaps, so that is something I am excited to use in January.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.7/10
Based on 135 user ratings
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Boulevard Pricing

Boulevard Pricing

Starting from
US$175.00/month
Free Trial
Subscription
Value for money

Boulevard is available across three pricing models, details of which are outlined below:
Essentials - $175/month
Premier - $325/month
Enterprise - Contact Boulevard for pricing details.

Boulevard is available across three pricing models, details of which are outlined below:
Essentials - $175/month
Premier - $325/month
Enterprise - Contact Boulevard for pricing details.

Value for Money
4.5/5
Based on 135 user ratings
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Boulevard Features

Boulevard Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.3/5
Based on 135 user ratings
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Categories

Additional information for Boulevard

Additional information for Boulevard

Key features of Boulevard

  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Client Management
  • Commission Management
  • Customizable Branding
  • Discount Management
  • Employee Management
  • Facility Scheduling
  • Group Scheduling
  • Inventory Management
  • Loyalty Program
  • Marketing Management
  • Mobile Access
  • Multi-Location
  • Returns Management
  • eCommerce Integration

Benefits

• On-brand client experience
• Reach out to past-due clients through text, email, or social media
• Keep staff connected with Boulevard’s mobile app
• Flexible permissions to compliment staff responsibilities
• Fast, secure, and 100% zero system downtime

Boulevard FAQs

Boulevard FAQs

Below are some frequently asked questions for Boulevard.

Q. What type of pricing plans does Boulevard offer?

Boulevard offers the following pricing plans:

Starting from: US$175.00/month

Pricing model: Subscription

Free Trial: Available

Boulevard is available across three pricing models, details of which are outlined below: Essentials - $175/month Premier - $325/month Enterprise - Contact Boulevard for pricing details.

Q. What are the main features of Boulevard?

Boulevard offers the following features:

  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Client Management
  • Commission Management
  • Customizable Branding
  • Discount Management
  • Employee Management
  • Facility Scheduling
  • Group Scheduling
  • Inventory Management
  • Loyalty Program
  • Marketing Management
  • Mobile Access
  • Multi-Location
  • Returns Management
  • eCommerce Integration

Q. Who are the typical users of Boulevard?

Boulevard has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Boulevard support?

Boulevard supports the following languages:

English

Q. Does Boulevard support mobile devices?

Boulevard supports the following devices:

Android, iPhone, iPad

Q. What other apps does Boulevard integrate with?

Boulevard integrates with the following applications:

Mailchimp

Q. What level of support does Boulevard offer?

Boulevard offers the following support options:

Online Support, FAQs