Heartland Payments+

3.8 (58)
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Payment processing software for hospitality sector

About Heartland Payments+

Heartland Payment Processing is a cloud-based software that helps businesses in hospitality, medical, government, and other sectors accept payments via credit or debit and EMV chip cards. The solution lets managers collect payments at the counter, kiosks, or from the customer's home.

The mobile pay module includes a fast checkout feature that allows administrators to encrypt card data, process online transactions, generate invoices, and view charged payment processing fees. Professionals can also utilize Heartland Payment Processing to collect payments via digital wallets including Apple Pay, Samsung Pay, and Google Pay on any device, such as mobile phone, laptop, POS system, tablet, and more.

Heartland Payment Processing lets businesses accept, activate, and redeem gift card payments as well as bills incurred from any virtual terminal. Teams can also utilize the platform to pay via interactive voice recognition (IVR) system and accept deposits directly from customers’ bank accounts via automated clearing house (ACH).


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Heartland Payments+ Software - Heartland Payment Processing payers' details
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Heartland Payments+ Software - Heartland Payment Processing payers' details

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Heartland Payments+

3.8 (58)
VS.
Highly reviewed

Starting Price

No pricing found
US$0.01

Pricing Options

Free version
Free trial
Free version
Free trial

Features

18
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Integrations

3
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Ease of Use

3.8 (58)
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Value for Money

3.2 (58)
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Customer Service

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Reviews

Overall rating

3.8 /5
(58)
Value for Money
3.2/5
Features
3.8/5
Ease of Use
3.8/5
Customer Support
3.4/5

Already have Heartland Payments+?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 58
Rachel
Rachel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best in class for this service

Reviewed on 19/6/2018

Pros

I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Cons

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

Kris
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Heartland is easy to use, transparent, and has lower fees

Reviewed on 20/11/2020

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees...

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any.

Pros

The customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others.

Cons

It doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it out yet. It's the one area where customer service wasn't able to help me.

Francesca
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Detailed and Secure Payment Option

Reviewed on 25/4/2024

Pros

Heartland Payment is accurate in processing credit cards, and it is instant in solving many security challenges.

Cons

Heartland Payment is vibrant and dynamic, where it brings no payment challenge.

Response from Heartland

Hi Francesca, thank you for the 5-star review! We strive to make payments as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. It’s our mission to provide reliable and efficient service, and your feedback confirms we’re on the right track. We truly appreciate your trust in us and look forward to continuing to serve your payment needs.

Carolyn
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

It works, but costs a bit more than the product is worth. Customer service and Tech support...

Reviewed on 18/1/2024

Heartland is enormous. Everything you need to fix is taken care of by a different team. But a...

Heartland is enormous. Everything you need to fix is taken care of by a different team. But a member of that team is assigned to you, so there is a chance of developing a relationship, helping you to build a good experience for you customers.
But the online experience of working with heartland can be over whelming. Different website to visit for each product of theirs you use.
The software for the POS is outdated, as they are well aware. They're developing another mobile payments option, which was more problematic than helpful by the time I left in April of 2023. The didn't tell me the new product was still in Beta, I only found out after I was committed, and having issues with the product.

Pros

They kept some of the records well. They were easy to roll out. Kinda, but that's mostly due to how dated the product is.

Cons

The updated product (I left them April, 2023), and which I used for 2 weeks, was still in Beta when I left. I don't think it was ready to be rolled out, but the older product lacked certain analytics that I needed. When I reached out to tech support for help with the new product, I received vastly different support than other teams had previously offered. They were rude and then ghosted me.
I was disappointed that I was sold an upgrade for product without having been told it was in Beta.

Alternatives Considered

PayPal and Square Point of Sale

Reasons for Switching to Heartland Payments+

I knew someone who used to work there. They said I would be happy. Long term, I was not happy.

Response from Heartland

Hi Carolyn, thank you for your honest feedback. We are sorry to hear you didn't get the support you needed. At Heartland, we take such matters seriously and are committed to providing consistent and helpful customer support. We will certainly share your feedback with our teams to ensure this matter is improved upon. If you have anything additional you'd like to discuss, please send your contact information to the provided email, and we'll connect with you to learn more about your experience.

Annah
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Universally Acceptable Payment Solution

Reviewed on 30/4/2024

Pros

Heartland Payment is convenient and easy to run or execute in matters payment management.

Cons

Heartland Payment has coordinated all the payment requirements for companies.

Response from Heartland

Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our payments solutions have been convenient and easy to use for your business. We look forward to our continued partnership!

Showing 5 reviews of 58 Read all reviews

Heartland Payments+ FAQs

Below are some frequently asked questions for Heartland Payments+.

Heartland Payments+ offers the following pricing plans:

  • Free Trial: Available

Contact Heartland payment systems for pricing details.

Heartland Payments+ has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Heartland Payments+ supports the following languages:

English

Heartland Payments+ supports the following devices:

Heartland Payments+ integrates with the following applications:

Adobe Commerce, WooCommerce, WordPress

Heartland Payments+ offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Heartland Payments+.