About Call Center Studio

Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Supervisors can automatically route incoming calls to specific agents, record voicemails, and provide employees with the context and touchpoints of previous calls.

Using Call Center Studio’s IVR functionality, organizations can manage inbound and outbound call campaigns, create IVR prompts, and utilize the built-in Google Speech tool to improve automatic speech recognition (ASR) capabilities. Managers can store information in a centralized database and encrypt client interactions with real-time transport (RTP) protocols. Other features include predictive dialer, number masking, scheduling, contact management, workflow configuration, messaging, status tracking, call monitoring, and more.

Call Center Studio provides a dashboard, which allows enterprises to monitor key performance indicators (KPIs), track agents’ performance, and generate historical reports. The software also helps users record SMS or web chats, maintain audit trails, and manage privacy rules for recorded calls.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Call Center Studio

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Call Center Studio

Images

Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks
Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time.
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features.
Call Center Studio Software - Users with access can listen, download, tag and evaluate calls within the system through the quality contol screen.
Call Center Studio Software - All the functions of the product is accessible through the permission-based main menu items
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Call Center Studio video
Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces. Call Center Studio Software - This is the panel where the system administrator manages the functionalities. Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time. Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features. Call Center Studio Software - Users with access can listen, download, tag and evaluate calls within the system through the quality contol screen. Call Center Studio Software - All the functions of the product is accessible through the permission-based main menu items

Features

Total features of Call Center Studio: 93

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Batch Processing
  • Blended Call Centre
  • CRM
  • Call Centre Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Branding
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Event Triggered Actions
  • FTC Compliance
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Interaction Tracking
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Network Monitoring
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Centre
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customisation
  • Voice Mail
  • Voicemail Transcription
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4.5 /5
(39)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.7/5

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Showing 5 reviews of 39
Emre kadir Ö.
Overall rating
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

its so good

Reviewed on 12/6/2018

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Ayli̇n K.
Overall rating
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Aylin Kılıç -Planing Manager

Reviewed on 30/10/2020

overall comfortable to use, not complicated

overall comfortable to use, not complicated

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great system for monitoring calls and keeping track of representatives stats

Reviewed on 16/7/2021

Call Center Studio has been great for helping me monitoring my representatives and making sure that...

Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Pros

I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Cons

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Tamara Y.
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Rocky and Unpredictable

Reviewed on 15/6/2018

I can easily contact any client I want with an internet connection and a head set.

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Kemal B.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call Center Studio is our right hand.

Reviewed on 30/10/2020

They did almost everything what I requested.

They did almost everything what I requested.

Pros

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons

They did a lot of things beyond my imagination.

Showing 5 reviews of 39 Read all reviews

Call Center Studio FAQs

Below are some frequently asked questions for Call Center Studio.

Call Center Studio offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Call Center Studio has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Call Center Studio supports the following languages:

English

Call Center Studio supports the following devices:

Call Center Studio integrates with the following applications:

Aura Call Center Elite, BIME, Zendesk

Call Center Studio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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