About Fuse Universal

Fuse aims to forever change corporate L&D by connecting people with the knowledge and expertise they need to improve their skills and perform. With Fuse, businesses are able to successfully spark active engagement in their people for deeper learning experiences that ignite their people’s performance.

In Fuse, tacit knowledge and skill capital are shared - and a culture of engaged learning is created.
Learning teams are able to facilitate the whole process of learning: engaging knowledge delivered in context with managerial and peer-supported practice and feedback. And true performance support when in the workflow.

Fuse enables organisations to move from low-performance course-centric strategies to measurable improvement in organisational and personal performance.

Fuse is used by over 150 progressive organisations worldwide including Hilti, Vodafone, Panasonic, Scandic, and Avon.

Key benefits of Fuse Universal

• Access knowledge: Fuse makes core knowledge better and more accessible. The platform brings together different knowledge sources to create an evolving corporate brain.

• Smart personalisation: Experience is delivered and consumed within a context which makes learning truly relevant and closes the gap on interpretation, application, and performance.

• Practice and feedback: Drive a cycle of application that builds competence and, in time, expertise.

• Observations and 121 tools allow feedback to be gained and worked on.

• Social learning and crowd-source tacit knowledge, create experts: With Fuse, an active learning culture is created through the creation of experts.

• Performance enablement/ support: Fuse supports the learner in the workflow – whenever, wherever.

• Universal Analytics: Allows organisations to gain unparalleled understanding of their learner engagement and evolve this insight to understand the value this provides.

Devices

Business size

S M L

Images

Fuse content uploading
Fuse custom learning plans
Fuse video translation
Fuse peer interaction
Fuse user insights
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Fuse Universal video
Fuse Universal screenshot: Fuse content uploading Fuse Universal screenshot: Fuse custom learning plans Fuse Universal screenshot: Fuse video translation Fuse Universal screenshot: Fuse peer interaction Fuse Universal screenshot: Fuse user insights

Features

Total features of Fuse Universal: 56

  • Activity Dashboard
  • Assessment Management
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Communication Management
  • Compliance Tracking
  • Content Library
  • Content Management
  • Content Sharing
  • Corporate/Business
  • Course Library
  • Course Management
  • Course Tracking
  • Custom Development
  • Customisable Categories
  • Employee Communities
  • Employee Engagement Software
  • Employee Handbook
  • Employee Onboarding
  • Employee Training
  • Engagement Analytics
  • Feedback Management
  • Filtering
  • Gamification
  • Interactive Content
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Media Management
  • Mentorship
  • Microlearning
  • Mobile Learning
  • Multi-Language
  • Multi-User Collaboration
  • Orientation Workflow Management
  • Performance Metrics
  • Recommendations
  • Reporting/Analytics
  • SCORM Compliance
  • Search/Filter
  • Self-Learning
  • Self-Service Content Curation
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Task Management
  • Tests/Assessments
  • Third Party Course Library
  • Third Party Integrations
  • Training Companies
  • Training Management
  • Video Support
  • Visual Analytics
  • eLearning Companies

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Reviews

Overall rating

4 /5
(15)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
3.9/5
Customer Support
3.7/5

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Showing 5 reviews of 15
Catherine C.
Overall rating
  • Industry: E-Learning
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The epitome of user experience platforms and social learning

Reviewed on 2/12/2020

We are solving issues with getting all the employees from our various branches to unify under one...

We are solving issues with getting all the employees from our various branches to unify under one complete understanding of how the group functions and the direction that we are going in. The benefits have been tremendous, with serious engagement from the staff, and increasing productivity in the work environment.

Pros

I really like the fact that I can login at any time of the day, from any device and learn in short, concise and well put together learning programmes; as well as socially using informal learning. The CSM Team and Support Desk are extremely supportive and respond immediately to any requests.

Cons

There is very little that I dislike, but I definitely feel that there are untapped areas that can be improved on, with the system structure.

Phil W.
Overall rating
  • Industry: Education Management
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fuse - Communications, People Development & Training Delivery Review

Reviewed on 27/11/2019

Fuse has been and continues to be unique in the market place in terms of the features it has and...

Fuse has been and continues to be unique in the market place in terms of the features it has and integration it is now promising across many software applications.

It's allowed us to grow as a business and stay connected to a national workforce and its encouraged us to digitise our learning delivery to our clients. The customer teams are always engaging and willing to help and in recent years Fuse have recognised the importance of customer steering groups and advisory boards. They are becoming a "listening" business while remaining innovative and challenging in whats hot and whats not in Learning & development.

Pros

A very innovative product and development team. Fuse really is a Next Gen platform that supports company wide business communication, collaboration, learning and engagement. The base suite of tools and functionality is fantastic and the team look to innovate and now collaborate with the latest thinking and learning tools in the market place.

Cons

As a growing business over the years we have worked with them they have focused alot on new features development and functionality before the basics of previous introductions have been ironed out. This leads to a "buggy" experience in the 1st instance of a feature that held so much promise.

I'm pleased to say they have worked this out and now have good development road maps and testing in place before they come to market with new features - The system is stable most of the time and new functionality is discussed with customers before release

Paul G.
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Average product made hopeless by instability issues and non-existent support

Reviewed on 17/4/2020

It was great having the freedom to be able deliver completely custom user interfaces using HTML and...

It was great having the freedom to be able deliver completely custom user interfaces using HTML and Javascript. Fuse were good in accommodating our unusual needs and developing the platform to make features they developed for all clients available to everyone.

However, i could never risk working with them again because they're simply unable to provide a robust system and the support was truly dreadful. For more than 5 years they promised to recruit better people that would miraculously solve their inability to manage/support their own platform. Truth is, they have no idea how to structure a software development team, or customer service team in a way that makes them able to deliver a stable system.

Pros

The ability to customise the user experience using custom html. We were able to completely customise the user interface, which was good because we found the fuse interface terrible.

Cons

It was highly unstable which led to no end of issues for us. We relied heavily on fuse tracking our new starters completing their training and then reporting via their APIs. We had so many issues with this failing to properly register completions and it caused huge problems for us.

What's worse was the terrible level of support given by Fuse. Going via the normal/formal routes of reporting bugs was literally a waste of time and pretty much never resulted in any issue being resolved in 5+ years of use.

I'd instead have to kick off with the [SENSITIVE CONTENT HIDDEN], and in fairness to them they did then try to resolve issues. However, even then is was largely hopeless and we were forced to leave fuse and build our own LMS functionality internally.

Topher O.
Overall rating
  • Industry: Real Estate
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Alliance Residential Turns the Tide on Learning

Reviewed on 28/8/2019

Fuse has been a greta team to work with. They had an initial architect team that came along side...

Fuse has been a greta team to work with. They had an initial architect team that came along side of us to help us focus the project on the overall goals for the organization. This sounds so elementary, but when we came into it, we were just thinking about providing this cool tool for our associates to use. This shif in thinking was revolutionary and has really helped the whole site come together. Now that we are up and running, we have biweekly meetings with our client success managers who help us dive into what's working and what's not. They offer help and suggestions and help us stay focused on our overall objectives.

Pros

What we love about Fuse is that it has the ability to bring together Learning, Policy, and Communications into one central location where our workforce (who is disparate across the country) can connect and actually engage with the content presented. We understand that how we learn is changing. We want to consume information right at the time we need it, and we want it to be short and effective so that I can get about the job at hand. In our personal lives we use Google, but now, at work, we use Fuse!

Cons

There have been some issues on reporting that they are working through with the addition of Good Data to the project. At the current time, some reporting is limited, but with the Good Data coming on, we are going to have the ability to slice and dice thousands of data points in ways that we've never been able to do with X data.

Renee S.
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Just adopted FUSE as our new intranet and learning platform

Reviewed on 3/12/2019

We are still preparing for organization-wide launch, but FUSE will allow us to centralize and track...

We are still preparing for organization-wide launch, but FUSE will allow us to centralize and track our learning and communication initiatives. It will also connect a geographically distributed company to improve connectedness, learning, and communication.

Pros

The decision-making factors for us were two-fold - 1: The ability to house both our learning and communication in one platform, and 2: a platform built around 70:20:10 to maximize the impact of learning and communication.

Cons

I do wish that the app was a bit more similar to the desktop version, but I still think it's great. Many platforms don't even have an app at all!

Showing 5 reviews of 15 Read all reviews

Fuse Universal FAQs

Below are some frequently asked questions for Fuse Universal.

Fuse Universal offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Fuse Universal directly for pricing details.

We do not have any information about Fuse Universal features

Fuse Universal has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages Fuse Universal supports

Fuse Universal supports the following devices:

Android (Mobile), iPhone (Mobile)

Fuse Universal integrates with the following applications:

LinkedIn for Business

Fuse Universal offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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