Lightspeed Restaurant

Lightspeed Restaurant

Point of sale (POS) system for restaurants

About Lightspeed Restaurant

Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.

Lightspeed Restaurant facilitates contactless payments, as well as transactions via credit and debit cards and QR codes. Bills can be split by seat, item, or cover, and tips can be added onto bills at any point in the order process. Orders can be managed within the system, with tools for order tracking, floor plans, item transfer between tables, tab management, and more.

With Lightspeed Restaurant’s delivery module, businesses can integrate with third-party platforms such as UberEats and Deliveroo to receive orders directly and manage the delivery of each order. Restaurants can also create delivery-only menus and track the performance of different menu items using the reporting functionality. The Lightspeed Restaurant eCommerce add-on offers additional features including merchandise sales, reservation system management, website management, reviews integration, and more.


Images

Lightspeed Restaurant Software - Lightspeed Restaurant reservations
Lightspeed Restaurant Software - Lightspeed Restaurant tracking
Lightspeed Restaurant Software - Lightspeed Restaurant orders
Lightspeed Restaurant Software - Lightspeed Restaurant items
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Lightspeed Restaurant video
Lightspeed Restaurant Software - Lightspeed Restaurant reservations
Lightspeed Restaurant Software - Lightspeed Restaurant tracking
Lightspeed Restaurant Software - Lightspeed Restaurant orders
Lightspeed Restaurant Software - Lightspeed Restaurant items

Not sure about Lightspeed Restaurant? Compare with a popular alternative

Lightspeed Restaurant

4.4 (202)
VS.
Highly reviewed

Starting Price

No pricing found
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

62
101

Integrations

42
23

Ease of Use

4.4 (202)
4.7 (2,858)

Value for Money

4.2 (202)
4.5 (2,858)

Customer Service

4.4 (202)
4.4 (2,858)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.4 /5
(202)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.4/5

Already have Lightspeed Restaurant?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 202
Evan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Highly adaptable and intuitive POS

Reviewed on 22/3/2017

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is...

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with.

The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use.

Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros

Ease of alteration and basic use for staff

Cons

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

Marchelle
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lightspeed is an excellent partner to us

Reviewed on 15/7/2021

Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy...

Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided.

Pros

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Cons

Actually we are very satisfied with the services that we are receiving from Lightspeed.

Kesha
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Go with something else!

Reviewed on 29/4/2022

If it was up to me, I would cancel our contract.

If it was up to me, I would cancel our contract.

Pros

Fairly easy to set up for basic items. Not much else is easy with this.

Cons

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Response from Lightspeed

Hi Kesha,

We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.

As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback.

You may reach us Toll-Free at: 1-844-365-2868

Thank you,
Lightspeed Commerce

Rick
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall very happy with our decision to move to Lightspeed as our POS

Reviewed on 25/5/2021

We are very happy overall that we moved forward back in November with Lightspeed. No regrets and...

We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you

Pros

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Cons

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

Alternatives Considered

TouchBistro
Assad
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

How Lightspeed will help improve your business.

Reviewed on 23/3/2019

I signed up with Lightspeed back in Nov 2016 and I have never looked back.

Lightspeed gives me...

I signed up with Lightspeed back in Nov 2016 and I have never looked back.

Lightspeed gives me accuracy and analysis.

Through Lightspeed's data I was able to save costs through employee shrinkage.

Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat.

Pros

They are accuracy and analysis.

With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.

Cons

There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.

Showing 5 reviews of 202 Read all reviews

Lightspeed Restaurant FAQs

Below are some frequently asked questions for Lightspeed Restaurant.

Lightspeed Restaurant offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Lightspeed Restaurant pricing starts at €69/month.

Lightspeed Restaurant has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Lightspeed Restaurant supports the following languages:

English, French, German, Italian, Spanish

Lightspeed Restaurant supports the following devices:

iPhone (Mobile), iPad (Mobile)

Lightspeed Restaurant integrates with the following applications:

5stelle, Abacus, Abacus POS, Apaleo, Apicbase Restaurant Management, BPL Digital, Base7booking, Bookingplanner, Cloudbeds, Cockpit IT Service Manager, Combo, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, HotSoft PMS, Kitchen CUT, Lydia, Marketman, Mews, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Payworks Payment Gateway, Planday, QuickBooks, Rotaready, SevenRooms, Skello, Stayntouch PMS, SumUp, Tenzo, UberEats Clone, WebRezPro, aleno, iZettle, protel PMS

Lightspeed Restaurant offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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