Lightspeed Restaurant
About Lightspeed Restaurant
Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.
Lightspeed Restaurant facilitates contactless payments, as well as transactions via credit and debit cards and QR codes. Bills can be split by seat, item, or cover, and tips can be added onto bills at any point in the order process. Orders can be managed within the system, with tools for order tracking, floor plans, item transfer between tables, tab management, and more.
With Lightspeed Restaurant’s delivery module, businesses can integrate with third-party platforms such as UberEats and Deliveroo to receive orders directly and manage the delivery of each order. Restaurants can also create delivery-only menus and track the performance of different menu items using the reporting functionality. The Lightspeed Restaurant eCommerce add-on offers additional features including merchandise sales, reservation system management, website management, reviews integration, and more.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Highly adaptable and intuitive POS
Reviewed on 22/3/2017
Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is...
Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with.
The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use.
Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!
Pros
Ease of alteration and basic use for staff
Cons
The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lightspeed is an excellent partner to us
Reviewed on 15/7/2021
Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy...
Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided.
Pros
Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.
Cons
Actually we are very satisfied with the services that we are receiving from Lightspeed.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Go with something else!
Reviewed on 29/4/2022
If it was up to me, I would cancel our contract.
If it was up to me, I would cancel our contract.
Pros
Fairly easy to set up for basic items. Not much else is easy with this.
Cons
Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.
Response from Lightspeed
Hi Kesha,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback.
You may reach us Toll-Free at: 1-844-365-2868
Thank you,
Lightspeed Commerce
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall very happy with our decision to move to Lightspeed as our POS
Reviewed on 25/5/2021
We are very happy overall that we moved forward back in November with Lightspeed. No regrets and...
We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you
Pros
Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.
Cons
Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.
Alternatives Considered
TouchBistro- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
How Lightspeed will help improve your business.
Reviewed on 23/3/2019
I signed up with Lightspeed back in Nov 2016 and I have never looked back.
Lightspeed gives me...
I signed up with Lightspeed back in Nov 2016 and I have never looked back.
Lightspeed gives me accuracy and analysis.
Through Lightspeed's data I was able to save costs through employee shrinkage.
Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat.
Pros
They are accuracy and analysis.
With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.
Cons
There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.
Lightspeed Restaurant FAQs
Below are some frequently asked questions for Lightspeed Restaurant.Q. What type of pricing plans does Lightspeed Restaurant offer?
Lightspeed Restaurant offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Subscription
- Free Trial: Available
Lightspeed Restaurant pricing starts at €69/month.
Q. Who are the typical users of Lightspeed Restaurant?
Lightspeed Restaurant has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Lightspeed Restaurant support?
Lightspeed Restaurant supports the following languages:
English, French, German, Italian, Spanish
Q. Does Lightspeed Restaurant support mobile devices?
Lightspeed Restaurant supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lightspeed Restaurant integrate with?
Lightspeed Restaurant integrates with the following applications:
5stelle, Abacus, Abacus POS, Apaleo, Apicbase Restaurant Management, BPL Digital, Base7booking, Bookingplanner, Cloudbeds, Cockpit IT Service Manager, Combo, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, HotSoft PMS, Kitchen CUT, Lydia, Marketman, Mews, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Payworks Payment Gateway, Planday, QuickBooks, Rotaready, SevenRooms, Skello, Stayntouch PMS, SumUp, Tenzo, UberEats Clone, WebRezPro, aleno, iZettle, protel PMS
Q. What level of support does Lightspeed Restaurant offer?
Lightspeed Restaurant offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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