Nimble

Nimble

Contact management & social relationship software

4.4/5 (1345 reviews)

Nimble Overview

Nimble is the industry-leading CRM for Office 365 and G Suite that builds award-winning contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Nimble unites thousands of small to mid-sized business teams successfully nurture their personal and business relationships across email, social networks and more than 90 cloud-based business applications.

Ranked #1 in Overall Satisfaction by G2 Crowd, and #1 Small Business Sales and Marketing CRM by Fit Small Business, Nimble combines the strengths of traditional CRM, classic contact management, social media, sales intelligence and marketing automation into a powerful relationship management platform that delivers relationship insights everywhere you work. For more information or to sign up for a free trial, visit www.nimble.com.

Pricing

Starting from
US$12.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Nimble Reviews

Overall rating
4.4/5
88% positive reviews
705
Excellent
482
Very good
127
Average
19
Poor
12
Terrible
Brad B.

The Best Profile Enrichment App for Business Professionals on the Market

Used Daily for 2+ years
Reviewed on 24/1/2019
Review Source: Capterra

Nimble is our data enrichment application. We use it across departments for the purpose of enriching contact information in all our systems. The product as a plug in via the contact manager and prospecting widget is not only affordable, it 's ROI is immediate, compared to other data enrichment platforms that are very expensive. We leverage Nimble in several business use cases, Top of the funnel lead generation, Segmentation and Audience selection for Marketing and sales outreach campaigns and general profile updates across other platforms we use such as Salesforce, Google for Work, Calendars etc. Use it to save time and have accurate data for any business case. It is very strong at building profiles off of simple highlight features in Linkedin, Email and other daily sources of contact information. No Brainer...

Pros

Nimble's ability to work in all of our platforms google for work, Salesforce CRM, Mobile, Linkedin, 366 Degrees and web pages. Nimble's chrome app works across any page or application we work in. We use it to enrich profiles across all our engagements. Nimble prospector lets us highlight a contact across platforms to automatically update, enrich and push information to our Salesforce CRM or Marketing Platform 366 Degrees. It saves a 10-15 hours a week across departments eliminating manual research or contact and lead updates. The ability of Nimble to provide personal dosssiers on any contact across your business applications is unreal. The platform helps us drive better relationships and realtime data to use in our sales and marketing outreach.

Cons

Nimble is a little misunderstood in the market from my perspective. It can be used as a CRM and is a great solution for departmental or Small to Midsize businesses in this capacity. However the real power is in the enrichment of profiles and prospecting capabilities to find additional information that is missing already in key business platforms Billing, Sales, Marketing or Customer Support. We have no dislikes with Nimble related to the way we utilize it across Salesforce, Google and other key software services we use it with.

Response from Nimble

Thank you for your review Brad. We really appreciate your support of Nimble and the team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Greg H.

We are a small business, which Nimble is the Central heart. We love that it's simple & robust!

Used Daily for 2+ years
Reviewed on 5/4/2018
Review Source: Capterra

Pros

It provides so many great qualities. My favorite is the Deals section. It is completely customizable and lets you create and follow your own sales process. Of course the ease of inputting information with the nimble prospector is genius as well. With all our people working remotely, Nimble is our hub of contact. We can see updates easily and research others communication with a potential client.

On top of the deals & CRM, it offers a way to send bulk email. Granted it's limited, but still a super handy tool for small campaigns.

I also love the iOS app. Not quite as robust as the online desktop, it still gives me everything I need, in a handy display.

I'll say it again, we live in the deals section. By far my favorite element!

Oh also, the social media integration is very helpful when researching potential clients as well.

Finally, they provide great support. Both through twitter and email, I get quick responses with an attitude of helpfulness.

Cons

Hmmmm... I like a lot... I probably like least their "home page"... it seems useless to me, which I'm sure reflects how I like to work.

I hope they expand how many emails you can send.

In my favorite section - Deals - I don't love how when you lose or finish a deal where it goes. I'd like a better post-management system of deals. (could be user ignorance on that).

That's probably it. I'm a big fan.

Response from Nimble

Hi Greg,

Thank you for sharing your feedback with our team. :)

We are so glad to hear that you are enjoying how you can customize your deals section within Nimble. We recently released a feature that enables Nimble users to create multiple custom pipelines and add custom stages to each pipeline.

In addition, we recently released our new and improved Today page that enables users to add a cover photo and a logo to their account. You can also customize where you would like to see your deals, tasks, events, important contacts, and and signals.

Best, Olivia
Nimble Customer Success Ninja

Rating breakdown

Value for Money
Ease of Use
Customer Support

Richard T.

Great Social CRM system for industry experts, consultants and coaches

Used Daily for 2+ years
Reviewed on 8/2/2018
Review Source: Capterra

Easily keep track of important relationships.
Reminders to stay in touch with people.
Strong integration with Google Apps.

Pros

I've been using Nimble CRM for a number of years now. I'm an IT business consultant who needs to stay in touch with clients, prospects and industry influencers. Nimble allows me to seamlessly connect with my email and calendar platform of choice -- Google Apps -- and centrally track my interactions with important contacts.

The Nimble apps also allow me to update information, leads and contact details directly from within the Chrome web-browser. I'm also prompted to stay in touch with VIP contacts in a timely fashion.

In short, Nimble works for me really well. I'd highly recommend it to any industry experts, coaches, authors or consultants who need to keep track of their important relationships.

Cons

The integration with LinkedIn isn't as strong as it used to be -- I appreciate this is due to LinkedIn removing API access.

The Nimble Android app is lacking behind the iOS equivalent of features. I'd love to see the Android app brought up to date with business card scanning and more.

Response from Nimble

Hi Richard,

Thanks for sharing your feedback with us. :D

We are so glad to hear that you are enjoying using out seamless integration with your Google email and calendar within Nimble.

At this time LinkedIn has their API closed to any third part applications, such as Nimble. We would love to create a stronger integration with LinkedIn if they were to ever open their API.

However, in the meantime you can definitely use our Nimble Contact Add-in that downloads into your browser to take this with you to LinkedIn. This tool enables you to find information about your contacts and add them to your Nimble data base directly from LinkedIn!

Best, Olivia

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brad B.

Nimble has been a great addition to our Top of the Funnel Sales processes.

Used Daily for 2+ years
Reviewed on 22/9/2017
Review Source: Capterra

Sales Prospecting, Lead and Contact profile enrichment through social dossier views. We have implemented Nimble across our Sales and Marketing processes through integration with our Marketing Automation Service 366 Degrees and into our main CRM Salesforce.com. Nimble saves us time in identifying, updating information on contacts and streamlines our sales and marketing segmentation for top of the funnel communication efforts.

Pros

Nimbles ability to build a social dossier on leads, contacts and prospects is the strength of the service. The service allows us to identify and learn more about individuals to fine common ground before initial engagement or outreach communications. The ability to work across email, linkedin and other platforms to enrich contact profile information is excellent. We like the ease of integration of Nimble to other platforms like Salesforce.com, 366 Degrees and Google. Nimble powers the enrichment of interactions and engagement across platforms.

Cons

We have specific use cases for Nimble defined in our communication process with leads, contacts and relationships so for this purpose it meets and exceeds our needs. Many companies try to compare to other CRM's like Salesforce.com which is not apples to apples. The power of Nimble is it can be used as SMB CRM or coupled with other larger enterprise CRM platforms for deeper personal communications at an individual level for customer facing employees like Sales or Support to add value through the social dossier views.

Response from Nimble

Hi Brad,

Thank you for sharing your feedback with our team. :)

We are so glad to hear that you are enjoying how you can take Nimble with your anywhere on the web when using the Nimble Contact Add-in directly within your browser.

Best, Olivia
Nimble Customer Success Ninja

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ross K.

Nimble is one of the best CRM I have used. For 6 years its played a key part in my daily activities.

Used Daily for 2+ years
Reviewed on 24/9/2017
Review Source: Capterra

Pros

1. Nimble's ability to pull social and contact data reduces the amount of data I have to enter manually.

2. The Nimble Smart App for Browsers is the real point of difference. With browser extension you are able to hover over a person's name or company name, in say LinkedIn, and Nimble will build a profile of the person with position, social media profiles, of the business' company size and revenues (if available publicly available).

You can then click a button and it adds them immediately to your Nimble database. It gives the option to add other information you have about them.

While still in say LinkedIn, you can setup a task or even send a message to say their twitter handle if you follow them. Both task and message will display in the record when you open Nimble!

Nimble has similar add-ins for GMail and MS Outlook

3. Having my e mail and calendar and CRM information in one place is invaluable.

4. The ability to easily create lists of contacts based on segments means I can provide more useful information and run small campaigns based on these lists.

5. The "Group Message" facility enables me to send a personalise email to segment lists (as created above) and track the responses. You are able to use specified merge tags such as First name, last name, Company.

The key is the email are seen as being sent from your actual email address not a "mass e-mail" tool such as Mailchimp.

Nimble has all standard CRM functions.

Cons

The email editor is not as good those in GMail and LinkedIn. However this is overcome by using your GMail or Outlook and you have access to the Nimble Add-in for both programs.

While the Group Message function is an excellent feature it would great to see a full e-newsletter campability available from within Nimble.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Nimble Pricing

Starting from
US$12.00/month
Pricing options
Free Trial
Subscription
Value for money

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

Nimble Features

  • API
  • Automatic Reminders
  • Customisable Templates
  • Data Import/Export
  • Email Integration
  • Social Media Integration
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customisable Branding
  • Customisable Reporting
  • Electronic Payments
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics

Additional information for Nimble

Key features of Nimble

  • Automatic contact import
  • Calendar & event scheduler
  • Categorization
  • Combined-channel inbox
  • Contact history & "last contacted" tool
  • Daily "today" page
  • Integrations
  • Keyword search
  • Reminders
  • Rules engine
  • Sales pipeline monitoring & reporting
  • Smart contacts app
  • Task assignment

Benefits

  • Show customers that they're valued by monitoring and responding to their concerns, in real-time, across all of your networks, with Nimble.

  • Search across all of your social channels simultaneously with Nimble and read messages from all networks in one unified view.

  • Find and engage targeted leads on social networks and import leads directly into Nimble to begin nurturing them socially.

  • Use the Nimble smart contacts app to see live contact profiles immediately while you browse.

  • Nimble will identify people in your network that you should be communicating with then guide you on how, when, and why to interact with them.

  • Nimble FAQs

    Below are some frequently asked questions for Nimble.

    Q. What type of pricing plans does Nimble offer?

    Nimble offers the following pricing plans:

    Starting from: US$12.00/month

    Pricing model: Subscription

    Free Trial: Available

    14 day free trial (no credit card required).

    Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

    Q. What are the main features of Nimble?

    Nimble offers the following features:

    • Automatic contact import
    • Calendar & event scheduler
    • Categorization
    • Combined-channel inbox
    • Contact history & "last contacted" tool
    • Daily "today" page
    • Integrations
    • Keyword search
    • Reminders
    • Rules engine
    • Sales pipeline monitoring & reporting
    • Smart contacts app
    • Task assignment

    Q. Who are the typical users of Nimble?

    Nimble has the following typical customers:

    Freelancers, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Nimble support?

    Nimble supports the following languages:

    English

    Q. What type of pricing plans does Nimble offer?

    Nimble has the following pricing plans:

    Subscription

    Q. Does Nimble support mobile devices?

    Nimble supports the following devices:

    Android, iPhone

    Q. What other apps does Nimble integrate with?

    Nimble integrates with the following applications:

    ActiveCampaign, Constant Contact, Dropbox, Freshdesk, Google Drive, Hootsuite, Mad Mimi, PieSync, WebMerge, Zapier

    Q. What level of support does Nimble offer?

    Nimble offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials