Nimble

Nimble

Contact management & social relationship software

4.4/5 (1434 reviews)

Nimble Overview

What is Nimble?

Nimble is the industry-leading CRM for Office 365 and G Suite that builds award-winning contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Nimble unites thousands of small to mid-sized business teams successfully nurture their personal and business relationships across email, social networks and more than 90 cloud-based business applications.

Ranked #1 in Overall Satisfaction by G2 Crowd, and #1 Small Business Sales and Marketing CRM by Fit Small Business, Nimble combines the strengths of traditional CRM, classic contact management, social media, sales intelligence and marketing automation into a powerful relationship management platform that delivers relationship insights everywhere you work. For more information or to sign up for a free trial, visit www.nimble.com.

Nimble Overview

Pricing

Starting from
US$12.00/month

Pricing options

Free Trial
Subscription
Value for money

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.


Nimble Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

Nimble screenshot:
Nimble screenshot: Nimble screenshot: Nimble screenshot: Nimble screenshot:

Nimble Reviews

Nimble Reviews

Overall rating
4.4
/
5 1434 reviews
Excellent
753

Very good
509

Average
138

Poor
22

Terrible
12

Value for Money
4.3
Features
4.2
Ease of Use
4.3
Customer Support
4.3
88% recommended this app
Brad B.

The Best Profile Enrichment App for Business Professionals on the Market

Nimble is our data enrichment application. We use it across departments for the purpose of enriching contact information in all our systems. The product as a plug in via the contact manager and prospecting widget is not only affordable, it 's ROI is immediate, compared to other data enrichment platforms that are very expensive. We leverage Nimble in several business use cases, Top of the funnel lead generation, Segmentation and Audience selection for Marketing and sales outreach campaigns and general profile updates across other platforms we use such as Salesforce, Google for Work, Calendars etc. Use it to save time and have accurate data for any business case. It is very strong at building profiles off of simple highlight features in Linkedin, Email and other daily sources of contact information. No Brainer...


Scott a. G.

Nimble...pretty solid CRM

Nimble is able to handle an extremely high volume of information in a way that makes sense and is useful to the user. Trying to run my business without the help of Nimble was overwhelming and unsustainable. With Nimble, I have been able to much more effectively plan and keep track of my contacts with customers, as well as knowing the content of those contacts...which makes for much more effective business building.


Jeffrey G.

Nimble Storage - Best in class

We have been with Nimble for 5+ years and would recommend them to anyone looking for a fast, reliable storage solution with great customer support.


Evan D.

Mixed results. Flawed, but still the best match for us.


Jordan R.

Growth and development of your customers by mail.

The communication with customers through Nimble is the best, it is a very useful tool for quick and easy access with contacts from social networks. Nimble has been quite beneficial to automate our sales proposals and to manage our contact databases. Nimble is extensible with the addition of fields and lists to help manage and analyze any business. It is a simple social intelligence platform for a small business development team that is entering new data to use in their businesses. Its most important benefit is the integration with social networks.


Brad B.
Industry: Information Technology & Services
Company size: 51-200 Employees

The Best Profile Enrichment App for Business Professionals on the Market

Used Daily for 2+ years
Reviewed on 24/1/2019
Review Source: Capterra

Nimble is our data enrichment application. We use it across departments for the purpose of enriching contact information in all our systems. The product as a plug in via the contact manager and prospecting widget is not only affordable, it 's ROI is immediate, compared to other data enrichment platforms that are very expensive. We leverage Nimble in several business use cases, Top of the funnel lead generation, Segmentation and Audience selection for Marketing and sales outreach campaigns and general profile updates across other platforms we use such as Salesforce, Google for Work, Calendars etc. Use it to save time and have accurate data for any business case. It is very strong at building profiles off of simple highlight features in Linkedin, Email and other daily sources of contact information. No Brainer...

Pros

Nimble's ability to work in all of our platforms google for work, Salesforce CRM, Mobile, Linkedin, 366 Degrees and web pages. Nimble's chrome app works across any page or application we work in. We use it to enrich profiles across all our engagements. Nimble prospector lets us highlight a contact across platforms to automatically update, enrich and push information to our Salesforce CRM or Marketing Platform 366 Degrees. It saves a 10-15 hours a week across departments eliminating manual research or contact and lead updates. The ability of Nimble to provide personal dosssiers on any contact across your business applications is unreal. The platform helps us drive better relationships and realtime data to use in our sales and marketing outreach.

Cons

Nimble is a little misunderstood in the market from my perspective. It can be used as a CRM and is a great solution for departmental or Small to Midsize businesses in this capacity. However the real power is in the enrichment of profiles and prospecting capabilities to find additional information that is missing already in key business platforms Billing, Sales, Marketing or Customer Support. We have no dislikes with Nimble related to the way we utilize it across Salesforce, Google and other key software services we use it with.

Response from Nimble

Thank you for your review Brad. We really appreciate your support of Nimble and the team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott a. G.
Industry: Media Production
Company size: 2-10 Employees

Nimble...pretty solid CRM

Used Daily for 2+ years
Reviewed on 14/1/2020
Review Source: Capterra

Nimble is able to handle an extremely high volume of information in a way that makes sense and is useful to the user. Trying to run my business without the help of Nimble was overwhelming and unsustainable. With Nimble, I have been able to much more effectively plan and keep track of my contacts with customers, as well as knowing the content of those contacts...which makes for much more effective business building.

Pros

Nimble is able to keep track of, organize, schedule, and prioritize a vast number of contacts, prospects, clients, and colleagues which I would not otherwise be able to do effectively. The interface presents a wealth of information about each of the entries and is customizable, so I can choose what is most important to see and what is not. I like the social media search features, which have been steadily improving, as they provide multiple opportunities and reasons for regular contact. Being able to create email templates is also a big time saver, especially when making several new contacts a week. And these same templates make it much easier to keep in regular contact as each prospect is funneled toward the ultimate goal of becoming a client.

Cons

I've struggled with some of the manual features of social media integration within Nimble. When Nimble auto-detects a social media profile (or profiles), the integration is much more useful. If I have to input the address for the social media profile manually, then the integration is much more bare-bones. One of the features of Nimble that can be useful is a calendar integration that prompts for information regarding what was useful during a particular event. However, this integration very often asks about personal calendar events which have no bearing on customer relations and are not very useful for business building. I have not yet figures out how to select which calendar events should receive these post event prompts and which ones should not. So, this particular calendar integration has become somewhat instrusive and not easily mitigated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jeffrey G.
Industry: Retail
Company size: 51-200 Employees

Nimble Storage - Best in class

Used Daily for 2+ years
Reviewed on 7/11/2019
Review Source: Capterra

We have been with Nimble for 5+ years and would recommend them to anyone looking for a fast, reliable storage solution with great customer support.

Pros

The solution is easy to install, easy to setup, and easy to use. The web interface makes managing the solution a breeze, and Infosight provides a plethora of data with insight into how the SAN is performing / capacity planning / any bottlenecks with virtual machines etc. Nimbles support team has always been amazing -- going above and beyond to resolve customer issues. Performance has never been an issue on this solution, even with it being hybrid.

Cons

There are some features that I miss coming from a Netapp solution prior to Nimble, one being breaking clones off from their parents into new volumes. This was a useful feature when wanting to clone data from one environment to another without permanently retaining a delta clone. Another feature I kind of miss is providing CIFS / NFS directly from the storage, removing the need to have separate file servers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Evan D.
Industry: Computer Software

Mixed results. Flawed, but still the best match for us.

Reviewed on 28/9/2015
Review Source: SoftwareAdvice

Pros

We researched ~10 CRM solutions for our small software contracting company (9 people), to help keep track of leads and communications. We have some frustrations with Nimble, but at least as of the last round of reviews it was the best match for our business.

Things we like:

* Price point is reasonable
* Automatic integration with gmail - communications over email with a contact show up with no extra work from us
* Automatic integration with social media
* Shared information with several people on our team
* Reminders to stay in touch with people can be easily created at the same time the contact is created

Cons

I have a number of frustrations with ranging from small to moderate. They are:
1) Can only integrate one social media account of each type. Fixing this has been "coming soon" for about eight months. Right now it means I need to decide between my business Twitter account (the official face of the company), and my individual Twitter account (which has 20 times as much traffic). I interact with business contacts via both and can only track one.

2) The Deals tracking tool has several deficiences:
2.1) The Deals view is wider than the page, which requires annoying scrolling with an embedded horizontal scrollbar, and you can't see it all at once. (Deals columns: 1570 pixels. Page width: fixed 1200 pixels, even if your browser is 2000 pixels wide.)
2.2) The "stages" of a deal have an arbitrary maximum limit of 99 days in stage. In my industry, initial contacts often turn into paying work 8-12 months later after companies complete fundraising. Nimble can't handle this.
2.3) There's no way to hide or "put on ice" a deal that is suspended temporarily. You can only close the deal as "won" or "lost". See above, I frequently have leads disappear for a year and then come back to hire us. Unless I want to lose the work I've entered, my only option is to keep all possible leads visible in case they come back eventually.

3) Nimble has its own separate contacts database from my Gmail contacts and no tool built in to synchronize them automatically. I have to use a 3rd-party tool to sync them, and it's fiddly to keep working right. Right now, I think it hasn't worked in a couple of months.

4) The Chrome plug-in to help you enter contact info from Gmail or from a web page is inconsistent. Frequently I select or hover contact name or info, but the plug-in doesn't detect it and I end up having to enter the contact manually anyway.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jordan R.
Industry: Marketing & Advertising
Company size: 201-500 Employees

Growth and development of your customers by mail.

Used Daily for 2+ years
Reviewed on 5/11/2019
Review Source: Capterra

The communication with customers through Nimble is the best, it is a very useful tool for quick and easy access with contacts from social networks. Nimble has been quite beneficial to automate our sales proposals and to manage our contact databases. Nimble is extensible with the addition of fields and lists to help manage and analyze any business. It is a simple social intelligence platform for a small business development team that is entering new data to use in their businesses. Its most important benefit is the integration with social networks.

Pros

It is an excellent tool when it comes to reaching port customers by email or on social networks and has the ability to update contacts through information from various platforms. It is super affordable for companies of any size and, more importantly, I think the company, and the support staff are excellent. An excellent factor is the ability to work with several programs so that you can emphasize, update and improve emails.

Cons

The only detail that could be improved is the synchronization immediately, otherwise I am completely satisfied with the program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 1,434 user ratings
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Nimble Pricing

Nimble Pricing

Starting from
US$12.00/month
Free Trial
Subscription
Value for money

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

Value for Money
4.3/5
Based on 1,434 user ratings
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Nimble Features

Nimble Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 1,434 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Nimble

Additional information for Nimble

Key features of Nimble

  • Automatic contact import
  • Calendar & event scheduler
  • Categorization
  • Combined-channel inbox
  • Contact history & "last contacted" tool
  • Daily "today" page
  • Integrations
  • Keyword search
  • Reminders
  • Rules engine
  • Sales pipeline monitoring & reporting
  • Smart contacts app
  • Task assignment

Benefits

  • Show customers that they're valued by monitoring and responding to their concerns, in real-time, across all of your networks, with Nimble.

  • Search across all of your social channels simultaneously with Nimble and read messages from all networks in one unified view.

  • Find and engage targeted leads on social networks and import leads directly into Nimble to begin nurturing them socially.

  • Use the Nimble smart contacts app to see live contact profiles immediately while you browse.

  • Nimble will identify people in your network that you should be communicating with then guide you on how, when, and why to interact with them.

  • Nimble FAQs

    Nimble FAQs

    Below are some frequently asked questions for Nimble.

    Q. What type of pricing plans does Nimble offer?

    Nimble offers the following pricing plans:

    Starting from: US$12.00/month

    Pricing model: Subscription

    Free Trial: Available

    14 day free trial (no credit card required). Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

    Q. What are the main features of Nimble?

    Nimble offers the following features:

    • Automatic contact import
    • Calendar & event scheduler
    • Categorization
    • Combined-channel inbox
    • Contact history & "last contacted" tool
    • Daily "today" page
    • Integrations
    • Keyword search
    • Reminders
    • Rules engine
    • Sales pipeline monitoring & reporting
    • Smart contacts app
    • Task assignment

    Q. Who are the typical users of Nimble?

    Nimble has the following typical customers:

    Freelancers, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Nimble support?

    Nimble supports the following languages:

    English

    Q. What type of pricing plans does Nimble offer?

    Nimble has the following pricing plans:

    Subscription

    Q. Does Nimble support mobile devices?

    Nimble supports the following devices:

    Android, iPhone

    Q. What other apps does Nimble integrate with?

    Nimble integrates with the following applications:

    ActiveCampaign, Constant Contact, Dropbox, Freshdesk, Google Drive, Hootsuite, Mad Mimi, PieSync, WebMerge, Zapier

    Q. What level of support does Nimble offer?

    Nimble offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials