About SurveyMonkey Enterprise

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance standards.

The platform enables managers to create customizable surveys using branching and piping functionality on a unified interface. SurveyMonkey Enterprise allows team leaders to manage access permissions, gain visibility into collected data, and distribute survey responses among staff members. It helps operators streamline network and security monitoring and vulnerability management operations. Businesses can also manage data governance policies and facilitate secure logins through single sign-on (SSO) capability.

SurveyMonkey Enterprise allows IT professionals to define different modes of data collection, manage respondent data, and automate onboarding processes. Teams can also conduct A/B testing and text analysis and export data in CSV, PDF, XLS, or PPT formats.

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Ireland, Netherlands, United States

Supported Languages

Danish, Dutch, English, Finnish, French and 11 others, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Images

SurveyMonkey Enterprise Software - SurveyMonkey Enterprise team summary
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise user management
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise admin dashboard
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SurveyMonkey Enterprise video SurveyMonkey Enterprise Software - SurveyMonkey Enterprise team summary SurveyMonkey Enterprise Software - SurveyMonkey Enterprise user management SurveyMonkey Enterprise Software - SurveyMonkey Enterprise admin dashboard

Features

Total features of SurveyMonkey Enterprise: 58

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • Call Reporting
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Continuous Feedback
  • Customer Segmentation
  • Customisable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Marketing
  • Employee Recognition Software
  • Feedback Management
  • Goal Management
  • Knowledge Management
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Review Management
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomisation
  • Rater Selection
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customisation

Alternatives

Alchemer

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CheckMarket

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#2 Alternative to SurveyMonkey Enterprise
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful...

SurveyLab

4.9
#3 Alternative to SurveyMonkey Enterprise
SurveyLab is professional online survey software for any size of business, non-government organizations and...

Zonka Feedback

4.8
#4 Alternative to SurveyMonkey Enterprise
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate...

Reviews

Overall rating

4.5 /5
(50)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.1/5

Already have SurveyMonkey Enterprise?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 50
Carolyn B.
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This software is easy to use

Reviewed on 2/6/2020

Studies additionally are anything but difficult to make and send to our customers and examine their...

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Pros

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Anita C.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and great integrations!

Reviewed on 3/9/2020

Overall, support is great and the program is easy to use. I would recommend to users. Although its...

Overall, support is great and the program is easy to use. I would recommend to users. Although its meant to be used for more surveys- we use it for registrations as well.

Pros

Integrations like Zapier.
Easy and intuitive to use.
Easy to retrieve data from surveys.
The optimizer helps a lot making surveys more streamlined.

Cons

That only 2 browsers can be used at the same time.
We have an enterprise account where we have to buy "seats". Each seat is about $700 and only allows 2 browsers logged in a the same time. This is a high cost for for a small dept with a small budget so we can't afford to buy another seat. Also, with the way our browsers are set up, it never recognizes it so every time I log in, I have to send a 2-factor authentication to the mailbox.

Closing surveys takes too many steps.

Search for surveys is hard to search.

There could be a better way to file surveys or label surveys to search.

Félix H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

An efficient way to collect and analyse data

Reviewed on 23/5/2021

Pros

SurveyMonkey presents a clean and efficient way to collect large scale data, particularly by making it easy to email surveys to large email lists. It’s analysis also makes it easy to distinguish trends within the data without too much rigorous self-analysis.

Cons

Despite its large amount of features. Its free plan is rather limited and a proper survey (with a large sample size) would require users to sign up. This is a disadvantage compared to alternatives such as Google or MS forms.

Ashley M.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Quick and easy way to collect data!

Reviewed on 17/1/2020

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not...

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

Pros

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

Cons

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Yash C.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Survey Monkey Review

Reviewed on 28/5/2021

Amazing to do large-scale surveys.
Once you close the survey and generate results, you will see how...

Amazing to do large-scale surveys.
Once you close the survey and generate results, you will see how detailed everything is.
There's everything present like Respondents per category, individual category score, etc., which makes it very easy to interpret the results.

Pros

Amazing software for doing surveys.
I like the vast amount of features that Survey Monkey has.
From the option of putting in short answer questions to using checkboxes and stuff, this software has got everything.

Cons

I feel that the User-Interface is little tricky and it was little difficult to navigate things.
Survey Monkey can make their UI more simpler.

Showing 5 reviews of 50 Read all reviews

SurveyMonkey Enterprise FAQs

Below are some frequently asked questions for SurveyMonkey Enterprise.

SurveyMonkey Enterprise offers the following pricing plans:

  • Starting from:
  • Pricing model: Flat Rate
  • Free Trial: Available

SurveyMonkey Enterprise has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

SurveyMonkey Enterprise supports the following languages:

Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

SurveyMonkey Enterprise supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SurveyMonkey Enterprise integrates with the following applications:

ActiveCampaign, Automate.io, Built.io Flow, Cisco Webex, CleverReach, Google Drive, Integromat, Mailchimp, Microsoft Power BI, Microsoft Teams, Oracle Eloqua, Shopify, Slack, Tableau, Visme, Zoho Campaigns

SurveyMonkey Enterprise offers the following support options:

Email/Help Desk, Knowledge Base

Related categories

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