Really Simple Systems

Really Simple Systems

Making CRM Simple

4.4/5 (264 reviews)

Really Simple Systems Overview

What is Really Simple Systems?

Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations. With sales, marketing and service & support built-in, you can work smarter, managing and tracking your sales leads and customers. All your data is in one place, enabling team collaboration, better relationships and increased sales. Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business. Our customer support is totally free of charge and you'll find lots of 'self-service' resources so you can get the most from your CRM. Really Simple Systems CRM features an integrated email marketing module with campaign management and database segmentation functions. You can run your email marketing direct from the CRM so all your data is in one place.

Really Simple Systems Overview

Pricing

Starting from
US$15.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.


Really Simple Systems Features

Devices
Business size
S M L
Markets
Australia, Canada, Europe, United Kingdom, United States
Supported Languages
English

Screenshots

Really Simple Systems screenshot: Sales Dashboard
Really Simple Systems screenshot: Sales Dashboard Really Simple Systems screenshot: Marketing Module Dashboard Really Simple Systems screenshot: Accounts List Page Really Simple Systems screenshot: Task List Page Really Simple Systems screenshot: Opportunities List Page Really Simple Systems screenshot: Contact List Page Really Simple Systems screenshot: Cases List Page

Really Simple Systems Reviews

Really Simple Systems Reviews

Overall rating
4.4
/
5 264 reviews
Excellent
138

Very good
103

Average
19

Poor
4

Terrible
0

Value for Money
4.5
Features
4.1
Ease of Use
4.4
Customer Support
4.6
91% recommended this app
Chris T.

Cost effective CRM for small business

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.


Jonathan H.

Does just what it promises, quickly and cheaply. Very easy to learn and good training too.

As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter.

I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs.

Finally I hit upon RSS CRM and we were the perfect match.

I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.


Verified Reviewer

Excellent for small business

The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.


Neil G.

Simple Effective CRM System

Use it for my own software business and 3 other software clients based in New Zealand and UK and it can be used from complete sales pipeline management through to lead generation, depending what my clients need, simple customisation of database fields and screens makes it user configurable a must for different client requirements.


Andrea H.

Great software

We use primarily for the service & support to log customer instrument faults - RSS helps massively as anything related to the case or customer is in one place. Being able to attach correspondence is great.


Chris T.
Industry: Management Consulting
Company size: 13-50 Employees

Cost effective CRM for small business

Used Daily for 2+ years
Reviewed on 2/10/2018
Review Source: Capterra

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.

They have a responsive team and have constantly improved the CRM over the years.

Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.

The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.

The marketing module has been a significant driver for new business, and again is very cost effective.

The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.

The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.

Document storage is straightforward with drag & drop functionality.

Cons

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jonathan H.
Industry: Information Technology & Services
Company size: 2-10 Employees

Does just what it promises, quickly and cheaply. Very easy to learn and good training too.

Used Daily for 6-12 months
Reviewed on 21/6/2016
Review Source: Capterra

As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter.

I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs.

Finally I hit upon RSS CRM and we were the perfect match.

I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.

Pros

The freemium model is enough to get anyone new to CRM started quickly.
It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing.
And, for me, RSS does all that perfectly.

They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

Cons

All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive.
They've rewritten it with a responsive interface which works much better than the current version on a mobile.

Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer

Excellent for small business

Used Daily for 6-12 months
Reviewed on 13/11/2017
Review Source: Capterra

The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.

Pros

We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations.

Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive.

Also adding new users requires very little effort since there is no software required for to install on an employees computer.

Cons

There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD.

Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.

Response from Really Simple Systems

Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on [email protected] we can correct these settings for you. Regards.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Neil G.
Industry: Management Consulting
Company size: 2-10 Employees

Simple Effective CRM System

Used Daily for 1+ year
Reviewed on 22/8/2019
Review Source: Capterra

Use it for my own software business and 3 other software clients based in New Zealand and UK and it can be used from complete sales pipeline management through to lead generation, depending what my clients need, simple customisation of database fields and screens makes it user configurable a must for different client requirements.

Pros

It was the simplest CRM system I have used compared to a long list of CRM systems used over the last 15 years, it is modern and I can use it on any device I like and web browser effectively.

marketing functionality built into the CRM database beats those that need to use 3rd party applications like Mailchimp, everything thats needed is in one system that is evolving and improving over time

Cons

The data conversion and bringing in data was a challenge trying to get it to work, but the support team simply imported the data for me when it was required, data import/export functionality has been improved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrea H.
Industry: Hospital & Health Care
Company size: 13-50 Employees

Great software

Used Daily for 2+ years
Reviewed on 7/12/2018
Review Source: Capterra

We use primarily for the service & support to log customer instrument faults - RSS helps massively as anything related to the case or customer is in one place. Being able to attach correspondence is great.

Pros

Its very easy to use and being able to tweak fields and add extra boxes is very beneficial in a small business as our needs are constantly changing. Support is great - always reply or sort within 1-2 days.

Cons

It's a shame that the tasks aren't linked with outlook possibly to give you an active reminder instead of you looking at the task list. Also, items that have gone red in the opportunities list - if these could be visible on the front screen with the urgent tasks reminder, this would be good.
As we use the service & support mainly - its good but it could be really improved if it had a planning tool for jobs i.e. Engineer site visits linked with the cases and so you could capture response times, first time fix & feedback. We use another software called Workmobile that contains our onsite engineer service reports - if it could link with this and send reports directly into the cases, this would save us time with manual attachments. As we use the opportunities fields for assets, it would be good to separate these out so the opportunities can be used for our prospects. Have you ever thought about adding a quality management section?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.7/10
Based on 264 user ratings
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Really Simple Systems Pricing

Really Simple Systems Pricing

Starting from
US$15.00/month
Free Trial
Free
Subscription
Value for money

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

Value for Money
4.5/5
Based on 264 user ratings
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Really Simple Systems Features

Really Simple Systems Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 264 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Really Simple Systems

Additional information for Really Simple Systems

Key features of Really Simple Systems

  • 100% secure data
  • API
  • Custom Fields
  • Easy to use CRM
  • Free customer support
  • Integrated Email Marketing
  • Integrated Marketing module
  • Listing and Forecast Reporting
  • Opportunity (sales and pipeline) Management
  • Scalable pricing structure
  • Service and Support module
  • Simple and Advanced Marketing options

Benefits

Really Simple Systems is so easy to use you'll have your team up and running in minutes. If you do need help, we offer free customer support and a wealth of self-service resources. You'll find step-by-step guides, short tutorial videos, in-product help drawers and a programme of live webinars.

Quickly find your contacts and interations
Track your leads and customers
Automate your sales process
Manage your tasks and activities
Create easy team collaboration
Manage your performance with powerful reporting

Really Simple Systems FAQs

Really Simple Systems FAQs

Below are some frequently asked questions for Really Simple Systems.

Q. What type of pricing plans does Really Simple Systems offer?

Really Simple Systems offers the following pricing plans:

Starting from: US$15.00/month

Pricing model: Free, Subscription

Free Trial: Available

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

Q. What are the main features of Really Simple Systems?

Really Simple Systems offers the following features:

  • 100% secure data
  • API
  • Custom Fields
  • Easy to use CRM
  • Free customer support
  • Integrated Email Marketing
  • Integrated Marketing module
  • Listing and Forecast Reporting
  • Opportunity (sales and pipeline) Management
  • Scalable pricing structure
  • Service and Support module
  • Simple and Advanced Marketing options

Q. Who are the typical users of Really Simple Systems?

Really Simple Systems has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Small Business

Q. What languages does Really Simple Systems support?

Really Simple Systems supports the following languages:

English

Q. What type of pricing plans does Really Simple Systems offer?

Really Simple Systems has the following pricing plans:

Free, Subscription

Q. Does Really Simple Systems support mobile devices?

We do not have any information about what devices Really Simple Systems supports

Q. What other apps does Really Simple Systems integrate with?

Really Simple Systems integrates with the following applications:

CallTrackingMetrics, Campaign Monitor, Constant Contact, KashFlow, KashFlow, Mailchimp, Microsoft Azure, Saasu, Xero, Xero

Q. What level of support does Really Simple Systems offer?

Really Simple Systems offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials