About Rooftop

Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance.

Rooftop will help users manage all team and personal inboxes in one place. Emails can be classified according to categories that make sense to increase organization. To manage projects, users can build workflows and task lists. Status labels can be used to keep track of what's going on and keep control over projects. These features include internal comments, file uploads, and external communication. Additionally, Rooftop can help track KPIs, see project status, and optimize team efficiency.

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Markets

Austria, Australia, Belgium, Brazil, Belarus, Canada, Switzerland, Chile, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Greece, Hong Kong SAR China, Croatia, Hungary, Indonesia, Ireland, Israel, India, Iceland, Italy, Jersey, South Korea, Liechtenstein, Luxembourg, Monaco, Montenegro, Malta, Mexico, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Serbia, Russia, Sweden, Singapore, Slovenia, Slovakia, San Marino, Thailand, Turkey, Taiwan, Ukraine, United States

Supported Languages

Dutch, English, French

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Rooftop: 68

  • @mentions
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Batch Communications
  • CRM
  • Canned Responses
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Deadline Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Email-to-Task Conversion
  • File Management
  • File Sharing
  • Inbox Management
  • Inspection Management
  • Interaction Tracking
  • Lead Management
  • Maintenance Management
  • Multiple Projects
  • Pipeline Management
  • Prioritisation
  • Product Roadmapping
  • Project Workflow
  • Property Database
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Tenant Tracking
  • To-Do List
  • Traditional Methodologies
  • Vacancy Management
  • Whitelisting/Blacklisting
  • Workflow Management

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Reviews

Overall rating

4.3 /5
(10)
Value for Money
4/5
Features
3.9/5
Ease of Use
4.5/5
Customer Support
4.8/5

Already have Rooftop?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 10
Preston
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very pleased

Reviewed on 28/5/2021

We have been able to bring our KPI of open topics from 30% down below 15% in less than one year...

We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Pros

Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Cons

Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Reasons for Switching to Rooftop

User Interface - easy to use and quick start up Local company with quick service support

Response from EASI

Hi Preston, thank you so much for your review and for your precious feedback!

Asdiana
Overall rating
  • Industry: Entertainment
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simplified workflows for our organization

Reviewed on 16/8/2022

Pros

QB's adaptability, report querying on-demand capability, staff monitoring, and capacity to serve as a foundation for developing a wide range of custom legacy systems are all major selling points. We'll be able to conserve resources and time by using this system to send out notifications to staff based on predefined criteria, give them control over their workloads, and monitor their progress on various initiatives.

Cons

Complexity is an inevitable byproduct of strength and adaptability. To a user, Rooftop may seem like a maze rather than a single software application. In my opinion, there's room for improvement in the graphical interface to make it friendlier to newcomers like myself. However, I was able to figure things out, and I have no doubt you will.

Louis
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Most of the options are really useful, this app allows a very professional customer support

Reviewed on 1/6/2021

Pros

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons

Waiting time when charging a discussion.

Musliah
Overall rating
  • Industry: Higher Education
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Rooftop is savior for project collaboration

Reviewed on 5/7/2022

It has it pro and cons, but overall, it helped us with our project in the communication and...

It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.

Pros

Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.

Cons

It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.

Verified Reviewer
Overall rating
  • Industry: Warehousing
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Rooftop, Is it for you?

Reviewed on 13/8/2021

This was one of our first experiences with this type of software. overall we were happy with this...

This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.

Pros

All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.

Cons

It can be a little slow to load and I would like it to have more mobile function

Showing 5 reviews of 10 Read all reviews

Rooftop FAQs

Below are some frequently asked questions for Rooftop.

Rooftop offers the following pricing plans:

Rooftop has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Rooftop supports the following languages:

Dutch, English, French

Rooftop supports the following devices:

We do not have any information about what integrations Rooftop has

Rooftop offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base

Related categories

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