CustomerSure

CustomerSure

The simplest way to improve how you handle customer feedback

5/5 (5 reviews)

CustomerSure Overview

What is CustomerSure?

Service and sales teams use CustomerSure to improve how they deal with customer feedback. A great feedback process is the best investment you can make in improving satisfaction. It delights customers by problems before they happen, prevents minor issues escalating to full-blown complaints, and provides you with the hard evidence you need to implement process improvement and QA iny our business. CustomerSure is a powerful feeedback platform that gets out of your way, and makes it easy to focus on finding out what your customers think, and doing something about it. Powerful segmentation allows you to pinpoint staff, or areas of your business that are under-performing, and provides you with explanations and evidence in the form of verbatim customer feedback. Our industry-tested team have worked with hundreds of businesses globally, and will work with you to develop a feedback process that works for you. CustomerSure is a liceensed NPS vendor. We’ll help you understand where NPS is right for you, where it isn’t, and what to do instead.

CustomerSure Overview

Pricing

Starting from
£299.00/month

Pricing options

Free Trial
Subscription
Value for money

CustomerSure starts at just £299 ($499USD) per month for teams.

Custom quotes available on request.


CustomerSure Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, French, German, Japanese, Spanish, Swedish

CustomerSure Reviews

CustomerSure Reviews

Overall rating
5
/
5 5 reviews
Excellent
5

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Emma ledger

100% recommend this app

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

from apps.shopify.com/customersure - getbusystore


Simply superheroes

Overall I highly recommend this app

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.
Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.
Installing the app was painless (especially for someone like me who knows so little code).

Setting up the dashboard and the survey were easy to do.
Within 24 hours of set-up, I was getting immediate feedback from visitors.
Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.
Overall I highly recommend this app as a way of connecting with your customers after a transaction.
Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.


Ashley B.

CustomerSure is a Must

It does amazing job at helping us get customer feedback.


Damien bidmead

Great application for centralising your customer service

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

(From apps.shopify.com/customersure -MoreTVicar)


Sophie

CustomerSure is slick

CustomerSure is slick, it integrates with our company branding really well and is easy to use.


Emma ledger

100% recommend this app

Reviewed on 19/3/2012
Review Source: GetApp

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

from apps.shopify.com/customersure - getbusystore

Simply superheroes

Overall I highly recommend this app

Reviewed on 14/3/2013
Review Source: GetApp

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.
Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.
Installing the app was painless (especially for someone like me who knows so little code).

Setting up the dashboard and the survey were easy to do.
Within 24 hours of set-up, I was getting immediate feedback from visitors.
Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.
Overall I highly recommend this app as a way of connecting with your customers after a transaction.
Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.

Ashley B.
Industry: Oil & Energy
Company size: 13-50 Employees

CustomerSure is a Must

Used Weekly for 6-12 months
Reviewed on 16/3/2018
Review Source: Capterra

It does amazing job at helping us get customer feedback.

Pros

CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Damien bidmead

Great application for centralising your customer service

Reviewed on 19/1/2012
Review Source: GetApp

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

(From apps.shopify.com/customersure -MoreTVicar)

Sophie

CustomerSure is slick

Reviewed on 1/10/2012
Review Source: GetApp

CustomerSure is slick, it integrates with our company branding really well and is easy to use.

User recommendation
10/10
Based on 5 user ratings
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CustomerSure Pricing

CustomerSure Pricing

Starting from
£299.00/month
Free Trial
Subscription
Value for money

CustomerSure starts at just £299 ($499USD) per month for teams.

Custom quotes available on request.

CustomerSure starts at just £299 ($499USD) per month for teams.

Custom quotes available on request.

Value for Money
5/5
Based on 5 user ratings
Compare value for money rating with alternatives
Compare with alternatives

CustomerSure Features

CustomerSure Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
5/5
Based on 5 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for CustomerSure

Additional information for CustomerSure

Key features of CustomerSure

  • Central feedback stream to share with your team
  • Customer Service pages integrate easily with your website
  • Lightning fast customer satisfaction surveys
  • Reporting tools to analyse issues and trends in satisfaction
  • Task management so every piece of feebdack gets actioned

Benefits

Improve customer satisfaction
Grow sales through retention & recommendations
Enhance your brand & reputation
Drive word-of-mouth marketing
Win new customers by standing out from the competition.

CustomerSure FAQs

CustomerSure FAQs

Below are some frequently asked questions for CustomerSure.

Q. What type of pricing plans does CustomerSure offer?

CustomerSure offers the following pricing plans:

Starting from: £299.00/month

Pricing model: Subscription

Free Trial: Not Available

CustomerSure starts at just £299 ($499USD) per month for teams. Custom quotes available on request.

Q. What are the main features of CustomerSure?

CustomerSure offers the following features:

  • Central feedback stream to share with your team
  • Customer Service pages integrate easily with your website
  • Lightning fast customer satisfaction surveys
  • Reporting tools to analyse issues and trends in satisfaction
  • Task management so every piece of feebdack gets actioned

Q. Who are the typical users of CustomerSure?

CustomerSure has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations

Q. What languages does CustomerSure support?

CustomerSure supports the following languages:

Dutch, English, French, German, Japanese, Spanish, Swedish

Q. What type of pricing plans does CustomerSure offer?

CustomerSure has the following pricing plans:

Subscription

Q. Does CustomerSure support mobile devices?

We do not have any information about what devices CustomerSure supports

Q. What other apps does CustomerSure integrate with?

CustomerSure integrates with the following applications:

Xero

Q. What level of support does CustomerSure offer?

CustomerSure offers the following support options:

Online Support, Phone Support, Video Tutorials