About HelpSpace

HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

Pricing starting from:

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to HelpSpace

Devices

Business size

S M L

Markets

Germany

Supported Languages

Dutch, English, French, German, Italian, Portuguese, Spanish

Pricing starting from:

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to HelpSpace

Images

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Features

Total features of HelpSpace: 16

  • Alerts/Notifications
  • Automated Routing
  • Customer Database
  • Customisable Branding
  • Email Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Ticket Management

Alternatives

Help Scout

4.7
#1 Alternative to HelpSpace
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across...

Freshdesk

4.5
#2 Alternative to HelpSpace
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Zendesk

4.4
#3 Alternative to HelpSpace
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Intercom

4.5
#4 Alternative to HelpSpace
Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-...

Reviews

Overall rating

4.9 /5
(17)
Value for Money
5/5
Features
4.5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 17
Jamie S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Loving this app so far

Reviewed on 13/2/2021

Pros

Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward.

Cons

While it is a new software, I would like to see a few extra advaned features such as reports on articles. However I can wait for this.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A beautifully simple customer support system

Reviewed on 17/2/2021

Pros

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Cons

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

Alternatives Considered

Help Scout, Freshdesk, Intercom and Zendesk

Reasons for Switching to HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.
Gaurabh M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A well thought out purpose-built product

Reviewed on 3/3/2021

I have been pleasantly surprised by it. I absolutely love that while it has all the features I...

I have been pleasantly surprised by it. I absolutely love that while it has all the features I need, it is very simple.

Pros

Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature.

Cons

At the moment, I haven't found anything that I don't like. However if there is one thing I would like to request, it would be to make every feature with a responsive layout so I can easily edit even my documentation on my mobile device. (currently the ticketing feature is responsive and works well on the mobile)

Alternatives Considered

Drift and Zendesk

Reasons for Choosing HelpSpace

Intercom is too bloated and their pricing isn't reasonable for companies like ours.

Switched From

Intercom

Reasons for Switching to HelpSpace

The focused features that we needed. The simplicity. The cost.
Mario K.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A helpdesk-platform-dream come true

Reviewed on 14/1/2021

If you search for a helpdesk platform that is really easy to use and fast and - most importantly...

If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.

My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;)

Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great.
I had nearly no learning curve for my team as they found every option very fast.

CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future.

It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.

Pros

• Multiple channels in one place to filter and guide topic related questions and always keep track.

• Knowledge base and E-Documentation feature

• Fast platform and reliable and efficient workflows

• All you need to kickstart your business without wasting time in learning or clicking

Cons

• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap

• Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed)

• No option to select custom main color (for branding) - but that's not really important

• Local german translation not 100% ready (but that's no problem as we mostly have international clients)

Diogo C.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Simplicity and Functionality

Reviewed on 13/1/2021

Great experience, I had a few setup issues initially and the [SENSITIVE CONTENT HIDDEN] himself...

Great experience, I had a few setup issues initially and the [SENSITIVE CONTENT HIDDEN] himself solve me the problem in less then 30 minutes.

Pros

This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the "site" for a knowledge base functionality is a must and it correlates with the agent taking the cases! Awesome, the support is excellent!!

Cons

More integrations like whatsapp would be great and I know they have some under they roadmap

Showing 5 reviews of 17 Read all reviews

HelpSpace FAQs

Below are some frequently asked questions for HelpSpace.

HelpSpace offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Free 15-day trial for all subscription.

HelpSpace has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

HelpSpace supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish

HelpSpace supports the following devices:

We do not have any information about what integrations HelpSpace has

HelpSpace offers the following support options:

Email/Help Desk, Knowledge Base, Chat

Related categories

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