About HelpSpace
HelpSpace is a German startup founded in 2020, providing a helpdesk solution for small and medium-sized businesses. Its aim is to offer an easy-to-use, efficient and user-friendly solution that is also visually appealing.
Features of HelpSpace include:
TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.
TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.
DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.
WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.
INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.
Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to HelpSpace
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to HelpSpace
Images
Features
Total features of HelpSpace: 23
Alternatives
Intercom
Help Scout
Drift
LiveAgent
Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product, easy to use and bug free
Reviewed on 16/2/2022
I highly recommend it if you are looking for a simple ticket system. It has really helped me...
I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.
Pros
I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software.
Cons
I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HelpSpace is an excellent all-in-one solution that will handle all of your customer support...
Reviewed on 5/5/2022
HelpSpace truly helped with solving these problems in our company:
Hosting our technical help...
HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.
Pros
HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!
Cons
I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My Honest Review for HelpSpace
Reviewed on 15/7/2022
It works for basic support business
It works for basic support business
Pros
Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.
Cons
I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work
Alternatives Considered
ThriveDeskReasons for Switching to HelpSpace
I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Neat simple and effective ticket management system with great support team!
Reviewed on 14/1/2023
Very satisfactory - been very reliable and this is the key!
Very satisfactory - been very reliable and this is the key!
Pros
Pleasant Design and Being able to help with its translation.
Cons
Some rigidity and lack of implementation of features available elsewhere.
- Industry: Design
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A beautifully simple customer support system
Reviewed on 17/2/2021
Pros
HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.
As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.
Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.
Cons
Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.
Reasons for Switching to HelpSpace
I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.HelpSpace FAQs
Below are some frequently asked questions for HelpSpace.Q. What type of pricing plans does HelpSpace offer?
HelpSpace offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Free 15-day trial for all subscription.
Q. Who are the typical users of HelpSpace?
HelpSpace has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HelpSpace support?
HelpSpace supports the following languages:
Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish
Q. Does HelpSpace support mobile devices?
HelpSpace supports the following devices:
Q. What other apps does HelpSpace integrate with?
HelpSpace integrates with the following applications:
Slack, Webhook Relay, Zapier
Q. What level of support does HelpSpace offer?
HelpSpace offers the following support options:
Email/Help Desk, Knowledge Base, Chat
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