RepairShopr

CRM software for managing repair shops and POS transactions

About RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Pricing starting from:

US$59.99/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

US$59.99/month

  • Free Version
  • Free Trial
  • Subscription

Images

RepairShopr Software - RepairShopr custom details
RepairShopr Software - RepairShopr managing tickets
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RepairShopr Software - RepairShopr custom details
RepairShopr Software - RepairShopr managing tickets

Features

Total features of RepairShopr: 68

  • Appraisal Management
  • Barcode/Label Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Calendar/Reminder System
  • Cataloguing/Categorisation
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Discount Management
  • Dispatch Management
  • Document Storage
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • For HVAC Companies
  • Intake Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Job Management
  • Knowledge Management
  • Lead Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Store
  • Online Invoicing
  • Online Time Clock
  • Ordering Automation
  • Payment Collection in the Field
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Quotes/Estimates
  • Referral Tracking
  • Repair Tickets
  • Repair Tracking
  • Request Escalation
  • Retail POS
  • Returns Management
  • Routing
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service History
  • Supplier Management
  • Technician Management
  • Web-based Deployment
  • Wholesaler Management
  • Work Order Management
  • eCommerce Management

Alternatives

Zoho CRM

4.3
#0 Alternative to RepairShopr
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Salesforce Sales Cloud

4.4
#1 Alternative to RepairShopr
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

RepairDesk

4.7
#2 Alternative to RepairShopr
RepairDesk is an all-in-one repair shop management software which provides repair ticketing, inventory, customer...

Zendesk Suite

4.4
#3 Alternative to RepairShopr
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Reviews

Overall rating

4.5 /5
(124)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.3/5

Already have RepairShopr?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 124
Mark
Overall rating
  • Industry: Computer Hardware
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Repair Ticketing System

Reviewed on 13/5/2019

RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction...

RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for.

Pros

Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it.

Cons

Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features.

Matt
Overall rating
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Made my business much more organized!

Reviewed on 2/12/2017

Made my life easier!

Made my life easier!

Pros

Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was.

Cons

The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up.
That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair

Timothy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Underdeveloped software, support is slow and under skilled but has potential.

Reviewed on 24/5/2017

The best part of the software is that most things are all in a single place. The cost is low enough...

The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pros

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Cons

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Chad
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent all inclusive program backed by perfect support

Reviewed on 8/6/2019

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i...

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.

Pros

The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.

Cons

We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.

Lee
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

***The best product on the market, backed by the most aggressive and prompt support team***

Reviewed on 26/9/2016

We are very pleased with your product as it has a lot of potential and many features that we feel...

We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better. More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software.

Another thing we take into consideration is the promptness on the support department to handle issues or provide assistance on questions/concerns we have and your team has been excellent!

We look forward to a long relationship with your organization and are we are currently in the process of migrating the rest of our databases over to your system as we are extremely pleased with the ticketing system which is the backbone of our process. We will be adding your preferred credit card merchant service provider as we want to have a unified system for all needs and they appear to have very competitive rates.

Keep up the great work and you we are a client for life, looking forward to adding this software to our other location(s).

Pros

Everything. It is easy to use and works proficiently.

Cons

The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long.

Showing 5 reviews of 124 Read all reviews

RepairShopr FAQs

Below are some frequently asked questions for RepairShopr.

RepairShopr offers the following pricing plans:

  • Starting from: US$59.99/month
  • Pricing model: Subscription
  • Free Trial: Available

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

RepairShopr has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

RepairShopr supports the following languages:

English

RepairShopr supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

RepairShopr integrates with the following applications:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

RepairShopr offers the following support options:

FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for RepairShopr.