RepairShopr

CRM software for managing repair shops and POS transactions

About RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Pricing starting from:

US$59.99/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$59.99/month

  • Free Version
  • Free Trial
  • Subscription

Images

RepairShopr Software - RepairShopr custom details
RepairShopr Software - RepairShopr managing tickets
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RepairShopr Software - RepairShopr custom details RepairShopr Software - RepairShopr managing tickets

Features

Total features of RepairShopr: 78

  • Alerts / Escalation
  • Appraisal Management
  • Automated Routing
  • Barcode / Ticket Scanning
  • Barcode/Label Management
  • Billing & Invoicing
  • CRM
  • Calendar/Reminder System
  • Call Centre Management
  • Cataloguing/Categorisation
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Discount Management
  • Dispatch Management
  • Document Storage
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • For HVAC Companies
  • Intake Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Location
  • Multi-Store
  • Network Monitoring
  • Online Invoicing
  • Online Time Clock
  • Ordering Automation
  • Payment Collection in the Field
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Quotes/Estimates
  • Referral Tracking
  • Repair Tickets
  • Repair Tracking
  • Request Escalation
  • Retail POS
  • Returns Management
  • Routing
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Technician Management
  • Ticket Management
  • Web-based Deployment
  • Wholesaler Management
  • Work Order Management
  • Workflow Configuration
  • eCommerce Management

Alternatives

Zendesk

4.4
#1 Alternative to RepairShopr
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

ConnectWise Automate

4.2
#2 Alternative to RepairShopr
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and...

Salesforce Sales Cloud

4.4
#3 Alternative to RepairShopr
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Zoho Desk

4.5
#4 Alternative to RepairShopr
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Reviews

Overall rating

4.7 /5
(116)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.5/5

Already have RepairShopr?

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Showing 5 reviews of 116
Christian B. Christian B.
Overall rating
  • Industry: Computer Hardware
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Reviewed on 11/9/2018

I have jumped from many different customer management systems, each one does it own unique thing....

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Pros

-Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Cons

-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Gary G. Gary G.
Overall rating
  • Industry: Computer Hardware
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

90% coded, but A+ For Effort!

Reviewed on 25/7/2019

I switched over to this from another product that was outdated and unliked; RepairShopr has done...

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Pros

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Cons

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Timothy N. Timothy N.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Underdeveloped software, support is slow and under skilled but has potential.

Reviewed on 24/5/2017

The best part of the software is that most things are all in a single place. The cost is low enough...

The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pros

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Cons

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Terrell M. Terrell M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good all around Customer management Software

Reviewed on 18/9/2019

I wish I would have tested it thoroughly before investing but I have not found many other software...

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Pros

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Cons

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Alternatives Considered

Zendesk, Zoho Desk and Zoho CRM

Reasons for Switching to RepairShopr

Overall feature rich with easy pricing structure
Joe K. Joe K.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love RepairShopr

Reviewed on 23/2/2021

Overall, experience has been very positive. It took a while to find a software that checked all the...

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Pros

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Cons

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Alternatives Considered

RepairDesk and Salesforce Sales Cloud

Reasons for Switching to RepairShopr

Operated in a niche closest to what we needed.
Showing 5 reviews of 116 Read all reviews

RepairShopr FAQs

Below are some frequently asked questions for RepairShopr.

RepairShopr offers the following pricing plans:

  • Starting from: US$59.99/month
  • Pricing model: Subscription
  • Free Trial: Available

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

RepairShopr has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

RepairShopr supports the following languages:

English

RepairShopr supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

RepairShopr integrates with the following applications:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

RepairShopr offers the following support options:

FAQs/Forum, Phone Support, Chat

Related categories

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