---
description: Learn how Zendesk WFM can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
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title: Zendesk WFM Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Zendesk WFM](/software/2051179/tymeshift)

# Zendesk WFM

Canonical: https://www.getapp.ie/software/2051179/tymeshift

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> Zendesk's workforce management tool designed to help users better manage their contact center operations.
> 
> Verdict: Rated **4.9/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Zendesk WFM

\- Automatically schedules breaks, channel-specific assignments and more.

- Tracks time spent in all Zendesk channels as well as work done outside of Zendesk.

- Real-time monitoring shows users what's happening across their entire team \& every channel in real time.

- Provides insight into how much each user's time is spent on core support tasks.

- Builds custom scorecards based on chosen metrics to help motivate users.

- Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 17 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zendesk
- **Location**: San Francisco, US
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: tymeshift.com/pricing
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Argentina, Australia, Brazil, Canada, Denmark, Finland, France, Germany, Iceland, India, Ireland, Israel, Malta, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa and 3 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Budgeting/Forecasting
- Clock In/Out
- Customisable Reports
- Data Import/Export
- Drag & Drop
- Employee Management
- Employee Scheduling
- Forecasting
- Labor Forecasting
- Multi-Location
- Performance Metrics
- Real-Time Data

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Workforce Management Software](https://www.getapp.ie/directory/267/workforce-management/software)

## Related Categories

- [Workforce Management Software](https://www.getapp.ie/directory/267/workforce-management/software)
- [Employee Scheduling Software](https://www.getapp.ie/directory/583/employee-scheduling/software)

## Alternatives

1. [Clockify](https://www.getapp.ie/software/111353/clockify) — 4.8/5 (9235 reviews)
2. [Paylocity](https://www.getapp.ie/software/102695/webpay) — 4.3/5 (1822 reviews)
3. [Connecteam](https://www.getapp.ie/software/105401/connecteam) — 4.6/5 (5058 reviews)
4. [Flex Plus](https://www.getapp.ie/software/2078719/flex-plus) — 4.8/5 (45 reviews)
5. [Jibble](https://www.getapp.ie/software/107609/jibble) — 4.8/5 (1643 reviews)

## Reviews

### "Great tool for IT, HR, and EHR." — 5.0/5

> **AJ** | *22 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly.
> 
> **Cons**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done.
> 
> Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\!

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### "Best Value and Support in the Work Force Management Game" — 5.0/5

> **Luis** | *15 October 2021* | Furniture | Recommendation rating: 10.0/10
> 
> **Pros**: Analytics, ease of set up, customer support and user friendly system for the agents.
> 
> **Cons**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team.  That is rare in my experience with vendors.
> 
> Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space.  The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way.  Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported.  This is honestly what I appreciate the most.  Systems can be improved and modified, but that level of care you can't teach.  It has to come naturally.  Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request.  Tymeshift is full of MVP's, too many to name, but you know who you are.

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### "Reliable and Flexible for Remote Work" — 5.0/5

> **Haley** | *26 March 2026* | Medical Practice | Recommendation rating: 8.0/10
> 
> **Pros**: While Zendesk is a strong all in one platform, it works best for remote work environments. It allows teams to manage tickets, chats, emails and customer interactions all in one place.
> 
> **Cons**: I feel as though when first learning Zendesk, the software can feel overwhelming and complex without the in person support.
> 
> Overall, Zendesk has provided a reliable and flexible work experience for remote work. It offers all the tools needed to manage customer service efficiently from home.

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### "Helpful for onboarding as a remote employee" — 4.0/5

> **Verified Reviewer** | *23 December 2024* | Nonprofit Organisation Management | Recommendation rating: 6.0/10
> 
> **Pros**: It makes it helpful to communicate with my HR staff and IT staff.
> 
> **Cons**: It wasn't always super intuitive but it was helpful overall.
> 
> Its made things easier for onboarding in my remote job.

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### "WFM made easy" — 5.0/5

> **Rafael** | *30 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us.
> 
> **Cons**: The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system.
> 
> It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had.

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## Links

- [View on GetApp](https://www.getapp.ie/software/2051179/tymeshift)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/hr-employee-management-software/a/tymeshift/> |
| en-AE | <https://www.getapp.ae/software/2051179/tymeshift> |
| en-AU | <https://www.getapp.com.au/software/2051179/tymeshift> |
| en-CA | <https://www.getapp.ca/software/2051179/tymeshift> |
| en-GB | <https://www.getapp.co.uk/software/2051179/tymeshift> |
| en-IE | <https://www.getapp.ie/software/2051179/tymeshift> |
| en-NZ | <https://www.getapp.co.nz/software/2051179/tymeshift> |
| en-SG | <https://www.getapp.sg/software/2051179/tymeshift> |
| en-ZA | <https://www.getapp.za.com/software/2051179/tymeshift> |
| es | <https://www.getapp.es/software/2051179/tymeshift> |
| es-CL | <https://www.getapp.cl/software/2051179/tymeshift> |
| es-CO | <https://www.getapp.com.co/software/2051179/tymeshift> |
| es-MX | <https://www.getapp.com.mx/software/2051179/tymeshift> |
| fr | <https://www.getapp.fr/software/2051179/tymeshift> |
| fr-BE | <https://fr.getapp.be/software/2051179/tymeshift> |
| fr-CA | <https://fr.getapp.ca/software/2051179/tymeshift> |
| nl | <https://www.getapp.nl/software/2051179/tymeshift> |
| nl-BE | <https://www.getapp.be/software/2051179/tymeshift> |
| pt | <https://www.getapp.com.br/software/2051179/tymeshift> |
| pt-PT | <https://www.getapp.pt/software/2051179/tymeshift> |

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