Consol CM/Helpdesk

Software for managing IT helpdesk and support operations

About Consol CM/Helpdesk

Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows to streamline support processes across teams and departments.

Consol CM/Helpdesk includes a ticket management portal, which lets enterprises automatically convert queries received via emails, web forms, monitoring alerts, or other sources into tickets and assign them to services agents. It offers a host of features such as GDPR compliance, full-text search, 360-degree ticket view, process modeling tools, ticket routing, and more. Administrators can also create subtasks, establish approval workflows, and send alerts via email to internal and external stakeholders.

Consol CM/Helpdesk allows customers to submit tickets, track status, and view tips, latest news, and sample solutions via a self-service portal. Managers can also monitor open and completed tasks, agents’ performance, and incidents via a centralized dashboard in real-time.

Pricing starting from:

€69.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Consol CM/Helpdesk

Devices

Business size

S M L

Markets

Austria, Belgium, Switzerland, Germany, Luxembourg, Netherlands

Supported Languages

English, German

Pricing starting from:

€69.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Consol CM/Helpdesk

Images

Consol CM/Helpdesk Software - Consol CM/Helpdesk change management
Consol CM/Helpdesk Software - Consol CM/Helpdesk analysis dashboard
Consol CM/Helpdesk Software - Consol CM/Helpdesk ticket manager
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Consol CM/Helpdesk Software - Consol CM/Helpdesk change management Consol CM/Helpdesk Software - Consol CM/Helpdesk analysis dashboard Consol CM/Helpdesk Software - Consol CM/Helpdesk ticket manager

Features

Total features of Consol CM/Helpdesk: 42

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

Alternatives

Zendesk

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Zoho Desk

4.5
#2 Alternative to Consol CM/Helpdesk
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

LiveAgent

4.7
#3 Alternative to Consol CM/Helpdesk
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Freshdesk

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#4 Alternative to Consol CM/Helpdesk
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Consol CM/Helpdesk FAQs

Below are some frequently asked questions for Consol CM/Helpdesk.

Consol CM/Helpdesk offers the following pricing plans:

  • Starting from: €69.00/month
  • Pricing model: Subscription
  • Free Trial: Available

We offer two operating models: Cloud operation: price per concurrent user per month On premises operation: license purchase plus maintenance The minimum number of the Cloud Starter version is 3 concurrent users.

Consol CM/Helpdesk has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

Consol CM/Helpdesk supports the following languages:

English, German

Consol CM/Helpdesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Consol CM/Helpdesk integrates with the following applications:

baramundi Management Suite

Consol CM/Helpdesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Consol CM/Helpdesk.