---
description: Learn how Alida can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Alida Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [User Experience (UX) Apps](/directory/1287/ux/software) > [Alida](/software/2051211/alida-cxm-insights-suite)

# Alida

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> Alida’s total experience management platform was built with Community at its core to help companies gain access to the right customers, at the right time to fuel faster and more reliable insights that drive successful business outcomes.
> 
> Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 7 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Alida
- **Location**: Toronto, Canada
- **Founded**: 2000

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Alida directly for pricing details.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Brazilian Portuguese, Catalan, Chinese, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese
- **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, Canada, China, Cook Islands, Croatia and 93 more

## Features

- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- CRM
- Conditional Logic
- Contact Database
- Content Creation
- Customer Database
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Questions
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export

## Integrations (48 total)

- ActiveCampaign
- Agile CRM
- Auto Decision Platform
- BambooHR
- BigCommerce
- Calendly
- Campaign Monitor by Marigold
- CleverTap
- Formstack Forms
- Freshdesk
- Freshsales
- Freshservice
- GetFeedback
- Google Analytics 360
- Google Forms

... and 33 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [User Experience (UX) Apps](https://www.getapp.ie/directory/1287/ux/software)

## Related Categories

- [User Experience (UX) Apps](https://www.getapp.ie/directory/1287/ux/software)
- [Community Software](https://www.getapp.ie/directory/585/online-community/software)
- [Survey Software](https://www.getapp.ie/directory/234/survey/software)
- [Market Research Software](https://www.getapp.ie/directory/889/market-research/software)
- [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software)

## Alternatives

1. [Typeform](https://www.getapp.ie/software/91581/typeform) — 4.7/5 (946 reviews)
2. [Hotjar](https://www.getapp.ie/software/101789/hotjar) — 4.6/5 (539 reviews)
3. [Survicate](https://www.getapp.ie/software/101401/survicate) — 4.6/5 (99 reviews)
4. [CustomerHero](https://www.getapp.ie/software/109423/startquestion) — 4.9/5 (175 reviews)
5. [ARCS](https://www.getapp.ie/software/2048139/arcs) — 5.0/5 (5 reviews)

## Reviews

### "Easy to use for this non-research expert" — 5.0/5

> **Verified Reviewer** | *10 December 2021* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: The survey tools are easy to use. I like the drag and drop features, plus being able to save questions I use often as templates.  We moved from Spark 1 to Spark 3 and I very much appreciate the ease of programming survey logic as well as adding images to questions within the newer system.
> 
> **Cons**: There are a few survey types I still need to go back to use the old Spark 1 system for, but I know these functions are on the road map in the future for Spark 3.

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### "A good tool for more than basic needs" — 5.0/5

> **Jessica** | *14 December 2021* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: It's extremely powerful to have a community of members who can be reached with just a few clicks of a button. This allows the voice of the customer to be an easy inclusion in our business strategy.
> 
> **Cons**: I struggle to find a more generic way the software could be updated, or something I strongly dislike.

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### "Alida is an innovative company with top notch customer service." — 5.0/5

> **Jennifer** | *22 April 2021* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: The experience with Alida's customer success team has been excellent.  They are very responsive and knowledgeable.  We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.
> 
> **Cons**: Navigating between two survey platforms is challenging for our programmers.
> 
> We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.

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### "User friendly, effective way to gather insights\!" — 5.0/5

> **Michelle** | *13 December 2021* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Alida's Sparq software is very easy to use and a great way to engage with a community of consumers. Programming and sending surveys is a quick and straightforward process and consistently provides rich insights.
> 
> **Cons**: The options for programming survey logic could be a bit more sophisticated. The basics are all there and very straightforward to program, but it would be nice to see some additional capabilities going forward.

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### "Alida's software has been a great help internally to understand our players better" — 5.0/5

> **Vanessa** | *23 April 2021* | Gambling & Casinos | Recommendation rating: 10.0/10
> 
> **Pros**: The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players
> 
> **Cons**: There isn't really anything we dislike with Alida

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## Links

- [View on GetApp](https://www.getapp.ie/software/2051211/alida-cxm-insights-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/alida-cxm-insights-suite/> |
| en-AE | <https://www.getapp.ae/software/2051211/alida-cxm-insights-suite> |
| en-AU | <https://www.getapp.com.au/software/2051211/alida-cxm-insights-suite> |
| en-CA | <https://www.getapp.ca/software/2051211/alida-cxm-insights-suite> |
| en-GB | <https://www.getapp.co.uk/software/2051211/alida-cxm-insights-suite> |
| en-IE | <https://www.getapp.ie/software/2051211/alida-cxm-insights-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2051211/alida-cxm-insights-suite> |
| en-SG | <https://www.getapp.sg/software/2051211/alida-cxm-insights-suite> |
| en-ZA | <https://www.getapp.za.com/software/2051211/alida-cxm-insights-suite> |

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