---
description: Learn how BeInContact can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BeInContact Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [BeInContact](/software/2052272/beincontact)

# BeInContact

Canonical: https://www.getapp.ie/software/2052272/beincontact

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> BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.
> 
> Verdict: Rated **4.4/5** by 14 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of BeInContact

BeInContact - Optimize workforce and business communications on one single application. 

• Artificial Intelligence - support your Call Center with AI

• IVR - Improve CX and optimize service processes

• ACD - Help customers contact the most suitable operator to solve their problems

• Outbound Calls \& Predictive Dialer - Lower waiting and dialing times between calls, reducing costs and optimizing agents work

• Recording \& High Reliability – Real time monitor your service performance

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 14 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: BeCloud Solutions

## Commercial Context

- **Starting Price**: €38.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact BeCloud Solutions for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Centre
- CRM
- Call Center Integration
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging

## Integrations (23 total)

- Amazon Lex
- Amazon S3
- Asterisk
- Cloud Whatsapp
- LogMeIn Pro
- Messenger
- Microsoft Teams
- Oracle Sales
- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Slack
- Surfly
- Telegram

... and 8 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.getapp.ie/directory/289/ivr/software)

## Related Categories

- [IVR Software](https://www.getapp.ie/directory/289/ivr/software)
- [Call Recording Software](https://www.getapp.ie/directory/935/call-recording/software)
- [Predictive Dialer Software](https://www.getapp.ie/directory/849/predictive-dialer/software)
- [Auto Dialer Software](https://www.getapp.ie/directory/1067/auto-dialer/software)
- [Telephony Software](https://www.getapp.ie/directory/294/telephony/software)

## Alternatives

1. [Genesys Cloud CX](https://www.getapp.ie/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
2. [CXone Mpower](https://www.getapp.ie/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Bitrix24](https://www.getapp.ie/software/90602/bitrix24) — 4.2/5 (984 reviews)
4. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Five9](https://www.getapp.ie/software/91276/five9) — 4.2/5 (481 reviews)

## Reviews

### "Flexible and easily customizable" — 5.0/5

> **Demuni Abhishek** | *20 December 2021* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.
> 
> **Cons**: Reporting doesn’t guarantee enough flexibility
> 
> As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.

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### "Un piacere lavorare con voi" — 4.0/5

> **Paolo** | *6 December 2021* | Machinery | Recommendation rating: 10.0/10
> 
> **Pros**: L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro.
É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.
> 
> **Cons**: Al momento nulla di particolare da segnalare
> 
> L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.

-----

### "a good option" — 3.0/5

> **Gloria** | *14 December 2021* | Mechanical or Industrial Engineering | Recommendation rating: 7.0/10
> 
> **Pros**: The software is very intuitive and easy to use
> 
> **Cons**: it looses the  net with facility and I can not contact.

-----

### "Un salto generazionale" — 5.0/5

> **Alessio** | *13 December 2021* | Industrial Automation | Recommendation rating: 10.0/10
> 
> **Pros**: I Vantaggi di BeCloud sono molteplici:  versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio.
> 
> **Cons**: Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto.
> 
> L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti.

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### "An intuitive and reliable Contact Center solution" — 5.0/5

> **Stefano** | *27 December 2021* | Professional Training & Coaching | Recommendation rating: 10.0/10
> 
> **Pros**: The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. 
The platform turned out to be stable, flexible and with a low need for maintenance.
> 
> **Cons**: The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics.
I know that with the last version of the software (not tried yet) the reporting has been generally improved.
> 
> The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.

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## Links

- [View on GetApp](https://www.getapp.ie/software/2052272/beincontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/beincontact/> |
| en-AE | <https://www.getapp.ae/software/2052272/beincontact> |
| en-AU | <https://www.getapp.com.au/software/2052272/beincontact> |
| en-CA | <https://www.getapp.ca/software/2052272/beincontact> |
| en-GB | <https://www.getapp.co.uk/software/2052272/beincontact> |
| en-IE | <https://www.getapp.ie/software/2052272/beincontact> |
| en-NZ | <https://www.getapp.co.nz/software/2052272/beincontact> |
| en-SG | <https://www.getapp.sg/software/2052272/beincontact> |
| en-ZA | <https://www.getapp.za.com/software/2052272/beincontact> |

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