---
description: Learn how eGain Superchat can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eGain Superchat Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [eGain Superchat](/software/2053802/egain-superchat)

# eGain Superchat

Canonical: https://www.getapp.ie/software/2053802/egain-superchat

> eGain Chat is a comprehensive live chat software that includes text chat, audio chat, video chat, and proactive chat capabilities, as well as chat via messaging channels like Apple Business Chat, Facebook Messenger, Google’s Business Messages, SMS, WhatsApp, in-app messaging, and others.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of eGain Superchat

A European tax agency deflected 88,000 calls using live chat software from eGain 

The same tax agency could eliminate 41,000 calls altogether, and halve call waiting times.

A global clothing and outerwear retailer received an average 5-star customer rating from 600,000 visitors for its reactive chat offer on the website. 

The same retailer offered proactive chat as a secure “helping hand” to as many as 2000 customers a day, building trust.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Please contact at info@egain.com
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- File Sharing
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Single Sign On

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.getapp.ie/software/2035411/whatsapp) — 4.7/5 (16296 reviews)
3. [Slack](https://www.getapp.ie/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.getapp.ie/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.getapp.ie/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Interactive support tool great for business" — 5.0/5

> **Suzanne** | *1 May 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Interactive, consumer support tool very helpful for  instant queries with customers but also internal staff questions. Having instant transcripts helps the coaching and development of staff interfacing with customers.
> 
> **Cons**: Could be clearer whether you are talking to a customer or a staff user of the system thereby identifying who you are dealing with. There is.  Time out option which could be longer
> 
> Use for queries direct by customer but also queries from staff in branches who use eGain live chat to get support whilst helping customers. Very helpful instant support with transcript

## Links

- [View on GetApp](https://www.getapp.ie/software/2053802/egain-superchat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/egain-superchat/> |
| en-AE | <https://www.getapp.ae/software/2053802/egain-superchat> |
| en-AU | <https://www.getapp.com.au/software/2053802/egain-superchat> |
| en-CA | <https://www.getapp.ca/software/2053802/egain-superchat> |
| en-GB | <https://www.getapp.co.uk/software/2053802/egain-superchat> |
| en-IE | <https://www.getapp.ie/software/2053802/egain-superchat> |
| en-NZ | <https://www.getapp.co.nz/software/2053802/egain-superchat> |
| en-SG | <https://www.getapp.sg/software/2053802/egain-superchat> |
| en-ZA | <https://www.getapp.za.com/software/2053802/egain-superchat> |

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