---
description: Learn how incident.io can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: incident.io Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [incident.io](/software/2054746/incidentio)

# incident.io

Canonical: https://www.getapp.ie/software/2054746/incidentio

> Cloud-based reliability platform for SRE and DevOps teams, unifying on-call scheduling, AI-assisted incident response, and postmortem.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of incident.io

\* Consolidates on-call management, incident response, status pages, and post-mortems into a single platform, reducing context switching across multiple tools and lowering mean time to resolution (MTTR).
\* Operates natively inside Slack and Microsoft Teams, allowing engineering teams to manage the full incident lifecycle without switching communication tools, reducing coordination overhead.
\* Automated workflows handle role assignment, stakeholder notifications, and status page updates the moment an incident is declared, freeing responders to focus on remediation.
\* Agentic root cause analysis (Investigations) scans telemetry, deployments, code, and incident history from the start of an incident, delivering a structured hypothesis with supporting evidence and environment-specific fix pull requests directly into the incident channel.
\* AI SRE agent triages alerts autonomously before they reach engineers, analyzes root cause, connects code changes and past incidents, and drafts fixes, reducing alert fatigue and time-to-action.
\* Nexus AI layer continuously models the production environment from incidents, systems, and team data, applying an adversarial review of its own conclusions before surfacing findings to responders.
\* Scribe provides real-time AI transcription of incident calls, capturing key moments, decisions, and next steps without requiring a dedicated note-taker.
\* AI-generated post-mortems automatically draft timelines, contributing factors, and follow-up action items upon incident resolution, replacing manual reconstruction of incident history.
\* Insights dashboards surface MTTX metrics, pager load, follow-up completion rates, and trend reports, supporting continuous improvement and helping prevent repeat incidents.
\* Dynamic on-call scheduling with follow-the-sun rotations, intelligent alert routing, deduplication, and quiet hours reduces alert noise and engineer burnout.
\* Customer-facing status pages update automatically as incident progress changes, with subscriber management and webhook notifications included on paid plans at no additional SKU cost.
\* Integrates with 100+ tools including Datadog, Prometheus, Grafana, Jira, PagerDuty, GitHub, Okta, Salesforce, Azure DevOps, and service catalog platforms such as Backstage, Cortex, and OpsLevel, with API access and Terraform support for alert routes.
\* SOC 2 Type II certified and GDPR compliant on all plans; customer data is used exclusively for that customer and is never used to train third-party models.

## About the vendor

- **Company**: incident.io

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact incident.io directly for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia and 80 more

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Compliance Management
- Disaster Recovery
- Email Alerts
- IT Incident Management
- Incident Reporting
- Issue Management
- Monitoring
- Single Sign On
- Task Management
- Workflow Management

## Integrations (26 total)

- Agentforce
- Amazon CloudWatch
- Backstage
- Confluence
- Datadog
- Elsevier Pure
- GitLab
- Google Workspace
- JIRA Service Management
- Jira
- Linear
- Microsoft Teams
- New Relic
- Nomus
- Notion

... and 11 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Incident Management Software](https://www.getapp.ie/directory/1415/incident-management/software)

## Alternatives

1. [Freshservice](https://www.getapp.ie/software/91351/freshservice) — 4.6/5 (802 reviews)
2. [Mitti (by SafetyCulture)](https://www.getapp.ie/software/102403/iauditor) — 4.6/5 (355 reviews)
3. [Workday HCM](https://www.getapp.ie/software/90783/workday-hcm) — 4.5/5 (1774 reviews)
4. [Slack](https://www.getapp.ie/software/91563/slack) — 4.7/5 (24215 reviews)
5. [JIRA Service Management](https://www.getapp.ie/software/91811/jira-service-management) — 4.5/5 (778 reviews)

## Links

- [View on GetApp](https://www.getapp.ie/software/2054746/incidentio)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/incidentio/> |
| en-AE | <https://www.getapp.ae/software/2054746/incidentio> |
| en-AU | <https://www.getapp.com.au/software/2054746/incidentio> |
| en-CA | <https://www.getapp.ca/software/2054746/incidentio> |
| en-GB | <https://www.getapp.co.uk/software/2054746/incidentio> |
| en-IE | <https://www.getapp.ie/software/2054746/incidentio> |
| en-NZ | <https://www.getapp.co.nz/software/2054746/incidentio> |
| en-SG | <https://www.getapp.sg/software/2054746/incidentio> |
| en-ZA | <https://www.getapp.za.com/software/2054746/incidentio> |

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