--- description: Learn how Confides can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Confides Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Confides](/software/2058055/incognitodesk) # Confides Canonical: https://www.getapp.ie/software/2058055/incognitodesk Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2058055/incognitodesk?page=2) > IncognitoDesk is a cloud-based platform that provides businesses with a single web interface for all their messaging app accounts, which allows them to handle customers' queries on a unified location. Supervisors can view and respond to messages, organize them in folders, and annotate chats using a full keyboard. > > Verdict: Rated **4.7/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 10 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: M2i3 - **Location**: Laval, Canada - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: SOLO package starts at $15/month which offers 2 agents, 10 channels, unlimited conversations, 1 year of conversation history. TEAM package starts at $100/month and offers 7 agents, 10 channels, unlimited contact and conversations and 1 year of conversation history. The BUSINESS package starts at $500/month and offers 20 agents, unlimited channels, contacts and conversations as well as configurable data retention. Multiple channels can be added to every packages. Free 14-day trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Alerts/Notifications - Autoresponders - Chat/Messaging - Communication Management - Customer History - Customisable Branding - Email Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Multi-Channel Communication - On-Demand Communications - Real-Time Chat - Real-Time Notifications - Real-time Conversations - SMS Messaging - Self Service Portal - Single Sign On - Social Media Integration ## Support Options - Email/Help Desk - Chat ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Conversational Marketing Platforms](https://www.getapp.ie/directory/1659/conversational-marketing-platform/software) - [Customer Communications Management Software](https://www.getapp.ie/directory/1139/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.getapp.ie/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Intercom](https://www.getapp.ie/software/91379/intercom) — 4.5/5 (1131 reviews) 4. [Superchat](https://www.getapp.ie/software/2058817/superchat) — 4.8/5 (282 reviews) 5. [inconnect](https://www.getapp.ie/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) ## Reviews ### "IncognitoDesk HAS it. How to work with best tools ?\!" — 5.0/5 > **Pierre Henri** | *5 June 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: It was very easy to operate the system with IncognitoDesk. Thanks to them, we were able to create the FIRST SMS ANONYMOUS STI service in Quebec in this kind of system. Easy to use, easy to set up, we were able to work together to build it, step by step. > > **Cons**: As outreach workers and non-profit workers, this kind of technicity wasn't our most valuable skills. So an easy-to-use system was very appropriate to keep it usefull in a long-term perspectiv. > > We had to build it together, as first customers on this kind of project. It was the first time in Quebec someone tried to work on this health issue with SMS and a non-profit org. So it was a challenge for both of us : understanding the exact need, keep in minde safety of information, confidentiality, with sensitive approach for people in need. Can we help people in need with a technology not being like robots and operators ? Can we bring them to decreased barriers to access help they need, by our system ? Yes we could, and yes we need. Thanks again. We did something there \! ;) ----- ### "Très bonne plateforme" — 5.0/5 > **Ludovick** | *18 December 2019* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Cette plateforme est simple d'utilisation, efficace, rapide et utile \! L'aspect anonyme est génial pour protéger et respecter la confidentialité des personnes qui nous contactent. C'est un super service \! > > **Cons**: Parfois, nous recevons un message entier sous forme de messages qui sont séparés en phrases. La personne nous envoie un paragraphe et nous recevons 6-7 messages qui contiennent une seule phrase. Cela peut complexifier la lecture par moment. Il n'y a pas de compatibilité avec Whatsapp pour le moment. > > Ce service nous permet d'aider et de soutenir les personnes qui peuvent obtenir du soutien de manière anonyme. Ce service nous permet aussi de rejoindre une population plus grande et que nous n'aurions pas rejoint autrement. Enfin, cela nous permet de s'adapter aux nouvelles réalités technologiques qui composent notre quotidien. ----- ### "Finally some smooth user anonymity" — 5.0/5 > **Martin** | *8 June 2020* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: The fact that the servers are in Canada is reassuring and the anonymity of users' identities is what I love most and find very useful about this software. The Help and Documentation section has also a clean design, is useful and clear to use and understand when initially starting out with the platform. > > **Cons**: Wondering if an integration with the chatbot could be possible, so that agents would only use one platform ----- ### "Logiciel simple et efficace" — 4.0/5 > **Patrick** | *27 August 2020* | Individual & Family Services | Recommendation rating: 8.0/10 > > **Pros**: Le logiciel est très simple d'utilisation et fonctionne tel qu'annoncé. L'interface est simple et familière à l'utilisation. Le logiciel peut être utilisé par une équipe en simultané. Le coût du logiciel est très abordable Offre aux utilisateur l'anonymat > > **Cons**: La logiciel est sur une plateforme web ce qui est moins attrayant pour la notification des messages ----- ### "GOod product" — 5.0/5 > **Marie** | *7 January 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: I think this software is really easy to use and anonymous wich is really important for our organization > > **Cons**: We can't use it with What's App but we could need to add this option ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/2058055/incognitodesk?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/2058055/incognitodesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data