---
description: Learn how Assembled can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Assembled Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [Assembled](/software/2058183/assembled)

# Assembled

Canonical: https://www.getapp.ie/software/2058183/assembled

Page: 1 / 5\
Next: [Next page](https://www.getapp.ie/software/2058183/assembled?page=2)

> AI-powered workforce management with ML-based forecasting, intelligent schedule optimization, and real-time operational visibility for modern support teams.
> 
> Verdict: Rated **4.7/5** by 85 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Assembled

\- BPO management platform that integrates directly with BPOs for shared planning and reporting

- AI-powered automated case resolution and agent co-pilot

- Staff for tomorrow with confidence: Get sophisticated, configurable, and dynamic forecasting without needing a PhD. And our next-generation automated scheduling helps meet SLAs while also empowering agents.

- Expertly manage intraday operations: Get a real-time picture of agent and vendor adherence and occupancy, and make critical intra-day changes to ensure teams meet SLAs.

- Unlock team performance with robust reporting: What you can measure, you can improve. That’s why our analytics experience is designed to give you maximum visibility into agent performance, AI usage, automation results, and staffing accuracy.

- Deliver better, faster customer replies: Our AI-powered agent assist and issue resolution engine automates repetitive workflows and delivers accurate, high-quality, on-brand customer responses.

- Ensure BPO efficiency and maintain quality without compromise: Onboard, train, and integrate with BPOs in record time. A shared system of record makes planning a breeze while eliminating monthly billing reconciliation.

- Bring company-wide visibility with data access: Use our one-click integrations and open API to seamlessly sync data from your help desk, CRM, HR platform, QA tool, knowledge base, or business intelligence platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 85 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Assembled
- **Founded**: 2018

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Management
- Budgeting/Forecasting
- Calendar Management
- Calendar Sync
- Chatbot
- Clock In/Out
- Collaboration Tools
- Compliance Management

## Integrations (16 total)

- Amazon Connect
- EvaluAgent
- Five9
- Fivetran
- Gladly
- Google Calendar
- Intercom
- Kustomer
- MaestroQA
- Observe.AI
- Salesforce Service Cloud
- Slack
- Talkdesk
- UJET
- Zendesk Suite

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Scheduling Software](https://www.getapp.ie/directory/233/scheduling/software)

## Related Categories

- [Scheduling Software](https://www.getapp.ie/directory/233/scheduling/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.ie/directory/1397/artificial-intelligence/software)
- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software)
- [Customer Support Software](https://www.getapp.ie/directory/562/customer-support/software)

## Alternatives

1. [Clockify](https://www.getapp.ie/software/111353/clockify) — 4.8/5 (9235 reviews)
2. [Flex Plus](https://www.getapp.ie/software/2078719/flex-plus) — 4.8/5 (45 reviews)
3. [Paylocity](https://www.getapp.ie/software/102695/webpay) — 4.3/5 (1822 reviews)
4. [Connecteam](https://www.getapp.ie/software/105401/connecteam) — 4.6/5 (5058 reviews)
5. [Calabrio ONE](https://www.getapp.ie/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "Great product that is backed up by an even greater support team" — 5.0/5

> **Kevin** | *30 November 2022* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Integration was quick and issue free, felt supported through the entire process. Out of the box I believe this is the best WFM product for any company needing a user friendly platform which integrates with Zendesk. Support team is always responding quickly and really dives into any issues.
> 
> **Cons**: Load time on reports has been longer than what we would expect, I would also like to see more metrics pulled in from Zendesk as well to decrease the manual reporting I do. Fortunately this is all in the roadmap for the product.
> 
> Overall Assembled has helped us create schedules more efficiently, tracked our activity and productivity better, and has been one of the best partnerships I've been a part of. Looking forward to seeing the product and company grow.

-----

### "Experience with Assembled" — 4.0/5

> **Nicole** | *17 August 2023* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Integration was definitely the easiest \& quickest I've ever been apart of; Most tools will tell you a matter of months up to a year for implementation, but Assembled had us up \& running within 2 weeks. Just an incredible support team who's always available to help us learn more about the tool, and really takes in our feedback to help make it even better. I can't say enough positive things about the support team, truly. The product is very easy to use from an admin to an end user perspective and really makes a lot of sense for how the layout of each page is. The biggest win was definitely being able to rely on the data that Assembled displayed from contacts \& forecast to performance and schedule adherence, and everything in-between. The biggest value in any WFM tool is reliable data, from there we stopped questioning the accuracy and started digging into the trends we saw.
> 
> **Cons**: The biggest challenges we have with the tool is around scheduling and audit trail tracking. For scheduling, there's a ton of manual work required for making schedule changes as some basic features (like shift swaps) just don't exist in the tool. There's also not a lot of bulk editing options when it comes to editing or adding multiple events at the same time so these must all be done manually on an agent by agent/day by day basis. The counter to that is copy \& paste features work well and keyboard shortcuts are a huge plus as well to recover some of the time required for manual updates. We also have a bit of a blind spot in terms of audit trails for time off requests from an admin/manager perspective. We can see when time off is approved for agents, and the agent is notified who processed their time off, but we are unable to see who (which user) approved or denied a time off request from within the tool itself. There's also not an ability to limit specific areas of access within the tool by role so there's many 'hands in the cookie jar' if you will when it comes to schedule changes.
> 
> We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools.

-----

### "Features" — 4.0/5

> **Rae** | *16 June 2020* | Consumer Goods | Recommendation rating: 6.0/10
> 
> **Pros**: honestly what i love most about assembled is the assistance and attention from our rep\! 
-the copy/paste function has made the most difference in ease of use and making things more efficient. looking forward to further developments in efficiency.
> 
> **Cons**: -its very hard to customize things in assembled in an efficient manner.
-draging bulk events/pto default in hours//being able to set default hours for requests/approved time off.
-customization from user end

-----

### "Assemble Functionality" — 5.0/5

> **Yeoham** | *10 December 2025* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: Employee Tracking
Chat
Learning Curve

I was able to view all my agents adherence on daily, weekly and monthly basis.
> 
> **Cons**: Bugs and Issues

Sometimes the supervisor access is being revoked that we are unable to do our day to day task.

Also, we cannot view if the agent is on an active call or out bound call. It only shows as avail on RAC or Outbound
> 
> It is user friendly and we able to monitor the adherence of the agents. I like how we have the separtion of twilio and AT but. We are able to see if the agent is on active chat

-----

### "A robust scheduling and forecasting tool" — 5.0/5

> **Sam** | *28 November 2022* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Assembled provides an all-encompassing set of tools that allow you to easily forecast your inbound volume and create schedules for your team to cover that volume. The reporting is solid, it's fairly easy to create schedules days or weeks at a time, and is simple to navigate. Unlike other tools, Assembled seems to also care about the agent experience, and has done a good job in creating a sophisticated product that is easy for agents to grasp. Finally, I've been impressed with their out-of-the-box integrations with other software, which was of critical importance to us when searching for a scheduling tool.
> 
> **Cons**: Assembled is still a young company, so there are plenty they can work on. In an ideal world, the tool would generate schedules for our team based on projected volume and rules we set, and the product isn't quite there yet. The forecast is still a work in progress and I'm hopeful the new seasonal forecast can be leveraged by the time our busy season starts again.
> 
> The entire process, from pre-sale to post-sale, has been a pleasant one for me and my company. Assembled takes the implementation process very seriously and has been transparent and communicative through the process. I fee like we're in good hands with their team and know our opinions and feedback will be taken into account when they're working to improve the software.

-----

Page: 1 / 5\
Next: [Next page](https://www.getapp.ie/software/2058183/assembled?page=2)

## Links

- [View on GetApp](https://www.getapp.ie/software/2058183/assembled)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/hr-employee-management-software/a/assembled/> |
| en-AE | <https://www.getapp.ae/software/2058183/assembled> |
| en-AU | <https://www.getapp.com.au/software/2058183/assembled> |
| en-CA | <https://www.getapp.ca/software/2058183/assembled> |
| en-GB | <https://www.getapp.co.uk/software/2058183/assembled> |
| en-IE | <https://www.getapp.ie/software/2058183/assembled> |
| en-NZ | <https://www.getapp.co.nz/software/2058183/assembled> |
| en-SG | <https://www.getapp.sg/software/2058183/assembled> |
| en-ZA | <https://www.getapp.za.com/software/2058183/assembled> |
| es | <https://www.getapp.es/software/2058183/assembled> |
| es-CL | <https://www.getapp.cl/software/2058183/assembled> |
| es-CO | <https://www.getapp.com.co/software/2058183/assembled> |
| es-MX | <https://www.getapp.com.mx/software/2058183/assembled> |
| fr | <https://www.getapp.fr/software/2058183/assembled> |
| fr-BE | <https://fr.getapp.be/software/2058183/assembled> |
| fr-CA | <https://fr.getapp.ca/software/2058183/assembled> |
| pt | <https://www.getapp.com.br/software/2058183/assembled> |
| pt-PT | <https://www.getapp.pt/software/2058183/assembled> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Review, Compare and Evaluate small business software. GetApp Ireland has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ie","url":"https://www.getapp.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ie/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Assembled","description":"Assembled Workforce Management (WFM) is an AI-powered workforce planning platform built for modern customer support organizations where automation and human teams operate together. Unlike legacy WFM systems that rely on static rules and manual adjustments, Assembled continuously adapts forecasting, scheduling, and real-time decisions as demand and automation rates change.\n\nAssembled closes the orchestration gap between AI efficiency and operational execution — turning automation gains into measurable staffing and cost improvements.\n\nMachine Learning-Based Forecasting: Assembled uses supervised machine learning and time-series modeling — including Meta’s Prophet model — to generate highly accurate forecasts across voice and digital channels.\n\nRather than applying fixed averages, the system decomposes historical data into trends, seasonality, growth patterns, and event impacts. Bayesian inference and changepoint detection allow the model to recognize when demand shifts and automatically adjust.\n\nCapabilities include:\n- Long-range capacity planning\n- Intraday reforecasting\n- Scenario modeling for automation rate changes\n- Multi-channel forecasting with 90%+ accuracy\nThis reduces manual forecasting work and increases accuracy compared to rule-based legacy systems.\n\nAI-Powered Schedule Generation: Schedule creation is treated as an NP-hard optimization problem, solved using a hybrid AI approach combining Integer Linear Programming (ILP) and Constraint Programming (CP).\n\nInstead of applying scheduling rules sequentially, Assembled evaluates hundreds of variables simultaneously — including agent skills, labor laws, SLA targets, break timing, and channel coverage — searching billions of combinations to find optimal configurations.\n\nThe result:\n- 90% less time spent scheduling\n- Enterprise-scale schedule generation for thousands of agents\n- Higher SLA adherence with fewer coverage gaps\n- This is classical AI optimization — not simple rule automation.\n\nIntelligent Event Optimization: Assembled uses specialized optimization algorithms to place breaks, meetings, lunches, and training sessions while minimizing SLA impact.\n\nThe system evaluates millions of placement options, staggers events automatically, and uses hierarchical optimization to prevent unnecessary schedule churn during regeneration.\n\nUnlike fixed-timing automation, the platform dynamically evaluates coverage strength across queues before assigning events.\n\nAutomated PTO Decisioning: Auto-PTO leverages context-aware predictive modeling to evaluate multiple data streams simultaneously — including forecasts, staffing levels, skills, and minimum coverage thresholds.\n\nDecisions are multi-variable and risk-aware, balancing agent satisfaction with SLA protection. This eliminates manual review of routine PTO requests while preserving service performance.\n\nVirtual RTA Agent (Roadmap)\n\nAssembled is developing an agentic AI virtual RTA that monitors hundreds of queues in real time, predicts intervention impact, and recommends or executes corrective actions.\n\nRather than simply issuing alerts, the system identifies root causes, models outcomes of potential actions, and enables approval workflows or autonomous execution within configured guardrails.\n\nBuilt for Hybrid AI + Human Operations: Legacy WFM systems cannot dynamically recalculate staffing as automation increases or shifts unevenly across queues. Assembled is designed for environments where AI agents, in-house teams, and BPOs share workload responsibility.\n\nBy embedding machine learning, optimization algorithms, and agentic decision system","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/baf8a0cf-2d91-48db-bbfa-d038aeb4417d.png","url":"https://www.getapp.ie/software/2058183/assembled","@id":"https://www.getapp.ie/software/2058183/assembled#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":85},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ie/software/2058183/assembled#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Scheduling Software","position":2,"item":"/directory/233/scheduling/software","@type":"ListItem"},{"name":"Assembled","position":3,"item":"/software/2058183/assembled","@type":"ListItem"}]}]}
</script>