---
description: Learn how Faveo Helpdesk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Faveo Helpdesk Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [Faveo Helpdesk](/software/2059324/faveo-helpdesk)

# Faveo Helpdesk

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> Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.
> 
> Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 117 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ladybird Web Solution
- **Location**: Bangalore, India
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$14.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Norwegian, Russian, Spanish
- **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more

## Features

- API
- Alerts/Escalation
- Automated Routing
- Call Centre Management
- Customer Portal
- Customisable Branding
- Email Management
- Full Text Search
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Ticket Management

## Integrations (7 total)

- Facebook Apps and Tabs
- Instagram
- LDAP Manager
- LimeSurvey
- SMSPortal
- Twitter/X
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Issue Tracking Software](https://www.getapp.ie/directory/580/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.getapp.ie/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.ie/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software)
- [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4091 reviews)
2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3474 reviews)
3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1788 reviews)
4. [Freshservice](https://www.getapp.ie/software/91351/freshservice) — 4.6/5 (798 reviews)
5. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Perfect Aoutomated Roating and Mult-Channel Communication with Faveo Helpdesk." — 5.0/5

> **Jeniffer** | *19 July 2023* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: Social media intergration is very excellent via  Faveo Helpdesk .Its workflow configuration is nice.Self service portal is very productive.
> 
> **Cons**: It has no negative problems with Helpdesk since is a customer brading tool.
> 
> Useful in reporting and analysing data well.Perfect on call center management .It is knowledge based management tool and this improves budget across all over the company.

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### "Nice experience using faveo" — 5.0/5

> **timotius** | *4 August 2025* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Fast response, i had issue about the magic phrase but my .env doesnt show that and really good response
> 
> **Cons**: in documentation doesnt provide global magic phrase, if another user had issue like this they need to ask to the support

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### "Customer Review - Faveo" — 2.0/5

> **Harshal** | *16 January 2024* | Computer Software | Recommendation rating: 4.0/10
> 
> **Pros**: Ticket Management, Customisation of each functions, API Integration.
> 
> **Cons**: Too many glitches, slowness on platform, poor email communications and various bugs
> 
> Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

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### "Fave Service Desk Review" — 5.0/5

> **Siji** | *10 April 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Convenience of using the Service Desk and the support from Faveo.
> 
> **Cons**: Only limited options are available to the end customers login (user login) in the portal.

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### "Helpdesk review" — 4.0/5

> **Arslan** | *28 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Its good and our company is experiencing a lot of good things.
> 
> **Cons**: Need to get trainings for the operations and support.

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## Links

- [View on GetApp](https://www.getapp.ie/software/2059324/faveo-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/faveo-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2059324/faveo-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2059324/faveo-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2059324/faveo-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2059324/faveo-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2059324/faveo-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2059324/faveo-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2059324/faveo-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2059324/faveo-helpdesk> |

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