---
description: Learn how HGS Agent X can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HGS Agent X Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [HGS Agent X](/software/2059535/hgs-agent-x)

# HGS Agent X

Canonical: https://www.getapp.ie/software/2059535/hgs-agent-x

> HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring \& onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of HGS Agent X

1\. Drives down costs 10% to 30% via improving agent efficiency and increasing customer self-service.

2. Helps move client expenditure from CapEx model to OpEx model via pay per use pricing model.

3. Enables agents upsell \& cross-sell by using real-time agent assist to prompt personalized sales messages to customers.

4. Provides deep AI-powered insights into various metrics to help drive operational efficiencies.

5. Helps reduce attrition by tracking agent fatigue via real-time AI sentiment analysis, enabling timely coaching.

6. Reduces agent onboarding time with intelligent automation, agent assist and smart KB.

7. Delivers personalized experiences during agent interaction leveraging Segment CDP.

8. Enables contact center transformation via increased customer self-service and improved agent experience.

9. Delivers the right agent co-pilot capabilities using strong knowledge base and ongoing AI learning.

## About the vendor

- **Company**: Hinduja Global Solutions

## Commercial Context

- **Starting Price**: US$119.00
- **Pricing model**: Per User
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- API
- Automated Routing
- Automatic Call Distribution
- Collaboration Tools
- Dashboard
- IVR
- Key Performance Indicators
- Live Chat
- Multi-Channel Communication
- Quality Management
- Real-Time Monitoring
- Reporting & Statistics
- Sentiment Analysis
- Workforce Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [IVR Software](https://www.getapp.ie/directory/289/ivr/software)

## Related Categories

- [IVR Software](https://www.getapp.ie/directory/289/ivr/software)
- [Call Tracking Software](https://www.getapp.ie/directory/749/call-tracking/software)
- [Contact Centre Quality Assurance Software](https://www.getapp.ie/directory/3834/contact-center-quality-assurance/software)
- [Complaint Management Software](https://www.getapp.ie/directory/841/complaint-management/software)
- [Call Recording Software](https://www.getapp.ie/directory/935/call-recording/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Five9](https://www.getapp.ie/software/91276/five9) — 4.2/5 (481 reviews)
3. [Genesys Cloud CX](https://www.getapp.ie/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
4. [CXone Mpower](https://www.getapp.ie/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Talkdesk](https://www.getapp.ie/software/100659/talkdesk) — 4.5/5 (732 reviews)

## Links

- [View on GetApp](https://www.getapp.ie/software/2059535/hgs-agent-x)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/hgs-agent-x/> |
| en-AE | <https://www.getapp.ae/software/2059535/hgs-agent-x> |
| en-AU | <https://www.getapp.com.au/software/2059535/hgs-agent-x> |
| en-CA | <https://www.getapp.ca/software/2059535/hgs-agent-x> |
| en-GB | <https://www.getapp.co.uk/software/2059535/hgs-agent-x> |
| en-IE | <https://www.getapp.ie/software/2059535/hgs-agent-x> |
| en-NZ | <https://www.getapp.co.nz/software/2059535/hgs-agent-x> |
| en-SG | <https://www.getapp.sg/software/2059535/hgs-agent-x> |
| en-ZA | <https://www.getapp.za.com/software/2059535/hgs-agent-x> |

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